Posts Tagged ‘Facebook’

How your Personal Branding on Social Media Affects your Recruitment Possibilities

Friday, September 11th, 2015

clip_image002If you are still under impression that only your resume and technical & communication skills are considered while recruitments, you need to revise your assumptions, especially if you are a job seeker and active on various social media platforms. Your social media activities have a major impact on your recruitment possibilities.

Gone are the days when potential recruiters would just study your resume, talk to your recommenders, test your technical skills, interview you and hire you right away. Today, as soon as you are shortlisted for a job position, your social media profiles are scrutinized to peek in your lifestyle. The practice is a convenient way to understand the candidate, his/her association with people and basic lifestyle choices.

clip_image003If a company has strict policies against internet and smartphone usage, it may want to avoid a social media addict who updates his whereabouts and activities every hour. Similarly, posts about hating Mondays and weekdays can put a negative impression about your professionalism and passion for work. The smart way to get through the social media scrutiny could be narrowing the industry you want to join, studying the basic criteria of judging a candidate’s personal branding by the firms and designing your personal branding strategy accordingly.

For a firm relying highly on LinkedIn profiles, you can keep posting your professional and academic achievements regularly and get recommendations from industry influencers. Similarly, for a marketing job or leadership position, you can voice your opinion about latest happenings regularly on Twitter, and let them know that you like getting engaged in social conversations.

clip_image005There are certain don’ts and no-no’s too that you should always take care of while posting stuff on social media. Writing a post about how you felt after a hangover, a rendezvous with local police, caste-race based comments, supporting use of abusive language, etc. are the things that might land you in trouble. What can help you authenticate your profile can be your posts and pictures of doing the tasks for the social causes that you have signed up for in your profile introduction.

You put your best step forward when you are appearing for a job interview and try to appear perfect in every aspect that you are judged upon. This is exactly why your personal brand on social media should stand a testimony for everything that you claim to be.

The Significance of Facebook Brand Fans

Monday, September 16th, 2013

imageWell, there is no set idea to place a value on a single Facebook Fan. It totally depends; as all fans differ in their worth and the way a brand builds engagement on the page determines the potency of a fan. There are different categories that help in analyzing the effectiveness of a fan, who basically turn out to be either influencers, purchasers or the engaged ones. The value (in actual terms) of a brand’s fan base totally depends on how much that brand cares about its customers and followers. Therefore, one must consistently analyze how ‘FAN’tastic is their brand on social media.

When we are talking about Facebook Fans, one most important fact is that all fans are not equal and also that every brand should not turn to Facebook to acquire their business. For brand marketers, who plan to invest into the social media strategy for their brands, analysis of their return on investment and value of a fan is essential.

There are a set of equations we need to highlight when going further with analyzing the value of a fan.

Firstly, the value of Facebook fan depends mostly on your objectives in turn sustained by significant resources to help your brand page gain traction.
The cost of acquisition of a fan is not something on which the value of a fan is based upon. Infact, how clearly you align the value of the brand with the fan’s values determines the same.
Right content delivered by your brand page at the right time will foster amazing engagement.
Finally, be stable, consistent and regular in terms of building engagement with fans. This will help you extract the best value out of a fan over time.

imageTherefore, the value that one can put on a Fan will depend on a brand’s objectives, the context and the willingness to build engagement on a long term basis.
Well, brand marketers need to stop and analyse the objective of the same. This helps them generate awareness of themselves and their brand services. Brand marketers need to keep a tap of how much value, sales, awareness & loyalty gets generated as a result of increasing their brand’s Facebook community or fans.


Source: the Myndset, Yopps, Brand Talking

Are you thinking about the best ways to get Facebook Fans? Here are some:

  • · Turn fans into friends
  • · Re-post their content; give them a shout out for their work
  • · Take fans behind the scenes
  • · Don’t just post and leave, return and follow up, update them
  • · If you got a news fans can use it, share it
  • · Get input from them, post a link to your story and ask a question
  • · Listen – let your fans guide you to great stories

Facebook Brand Fans are more likely to be the users of that brand; spend more than non-fans, are loyal, and recommend your brand. In order to determine & understand the credibility and value of a Facebook fan there are certain things that need to be done.

One can do this by:

  • · Measuring the rise in unaided awareness
  • · Recommendations received
  • · Frequency of purchase
  • · Customer service cost savings
  • · Clicks, lead generation
  • · Lifetime customer value

· Coupon redemptions etc. as a result of exposure to and interaction resulted from regular posts/content on brand’s Facebook page.

imageFacebook fans indeed hold a great value from the strategic perspective of a brand. They are undoubtedly as important as the economic goals too. Brand marketers therefore, need to focus on analyzing the fact that are the actions in the right direction in terms of driving fans or target to the brand page. Finally, what matters in measuring the value, is quality. Yes, Quality does matter- quality of the fans, quality of brand engagement with the fans, quality of conversion & attribution.

 

Check out this statistical report of Fans telling what has motivated them to like a company, brand, or association on Facebook is as shown below:

image  image
Source:
www.inventhelp.com

Click here to check a report on how the ‘Average Value of a Facebook Brand Fan Increases 28%’ recently!

The ROI will bear amazing results when the brand focuses on providing long term value to its fans and build deeper engagement levels with them. This can somewhere in near future raise the cost of acquisition and at the same time retention of fans on Facebook. But compared to the value a brand will acquire, it’s more like a reward for the brand. What do you think the brands need to do? Is it just creating a value added experience for Facebook fans or something more? Do share in your thoughts.

Social Reinforcements For Trade Fairs

Thursday, November 15th, 2012

Social-Media-Tips-for-Trade-Shows1When it comes to trade fairs and/or exhibitions, employing a sturdy social media strategy ensures that the on-ground face-to-face efforts by an organisation goes down smoothly and reflects a desirable quantifiable output. In spite of the proliferation of social media into almost all aspects of business, there are still places like trade shows (a place where the brand comes alive in the physical world for user/customer experience) which leaves an enormous scope for social media to jump right in and augment a favourable impression as a product/service of consumer choice.

Having said that, careful and meticulous planning often goes into effect before the actual booth is setup at the event. Social media strategies are hence, usually prepared well in advance and are devised in three stages; pre-event, at the event and post event. Here we look at some of the ways in which trade fairs/exhibitions are leveraging few of most popular platforms out there on the social network.

Facebook:

The big daddy of social networks is the first platform that comes up in discussions when a social media strategy is being discussed for an upcoming trade fair. Understandably so, Facebook is a platform where it is possible to tap on to a vast reserve of existing as well as potential customers owing singularly to the massive reach and expanse.

Pre-Event:

Setting up an exclusive event page is the first step in creating a presence on the social map. This should ideally happen a few months prior to the actual day of the event. A careful screening of potential attendees, individuals ocreate new eventr groups, has to be done prior to event invites being sent out.

Once the page is set up and invites sent out, content pertaining to the event has to be posted from time to time to spark discussions among the attendees. Having compelling content on the page is the one of the key measures to ensure the audience does not lose interest in the event. It could be anything that concerns the trade fair. From fun trivia about the venue, legacy of the event, increasing number of attendees to serious numbers that speak volumes about how such events and exhibitions have benefited brands and companies over time. Besides this, there could be incentive based posts that could be redeemable at the booth on the day of the fair. This would definitely add traction to the event page.

@ The Event:

Continue the pace set during the pre-event by posting pictures, candid moments, interviews etc. on to the event page. At this stage, the focus should be at the happenings at the fair and the booth in particular. A product/service showcase to the customers at the booth and in the venue is the real time experience that is going to drive sales, eventually.

event page

Post-Event:

This is one of the most crucial stages that cannot be overlooked as it is in this stage that one mines out data, information and cues that determines what/how the next trade fair should go down. On the event page, it is important to keep the dialogue and engagement going on. This serves as a goldmine of insights as the page conversations are evaluated for customer likes/dislikes, needs and wants. Not to mention the frequent follow up lets the audience know that they’re valued and their say is taken into consideration by the firm to come up with products/services that are more aligned to their interests.

Twitter:

The rapidly growing real-time social networking and micro-blogging platform is the key to win loyal and potential customers in the long run.

Pre-Event:

Generate ample amount of awareness and anxiety by running tradeshow #hashtag campaigns to feature in trends. While the awareness is in the process of building, follow partners, associates, sponsors, decision makers and key influencers and follow their movements about Twitter. Run contests and sponsored ads or promoted tweets, if the budget permits and engage with the potential audience while answering queries. Share links about the trade shows and practices from the past from time to time along with the brands that are to be present at the fair. This way, participating brands and companies will also gain enough traction besides returning the favour and highlighting their presence at the trade fair.

Promoted Tweet

@ The Event:

Create topics according to the brands present at the fair and host contests while engaging in quick real time plays. Keeping the followers on the move by encouraging them to participate builds up the tempo and lets the tradeshow trend and gain recognition from other similar tradeshows. A plus side to this is that it falls under the non-participating brand scanner and highlights the potential of the tradeshow to provide a ready set of customers at the next installment of the same. Hence, an increased possibility of tie-ups with more brands and companies.

Post-Event:

Tweet links to the happenings at the event. Interviews, customer-engagement with staff, photos of participants of various contests etc. usually let the followers know that they are not forgotten. Engage with them and make new connections based on leads generated at the event. In fact the regularity and frequency of engagement is one of the key ingredients that go into building up the tempo for the next year. Gauge the results of engagement by getting to know exact numbers of followers gained. There are many online analytics available that throw out such data.

Linkedin:

Linkedin is undoubtedly one of the best social networking platforms where the business networkers and professionals of the world get together to chart a dynamic convergence of ideas pertaining to business growth and opportunities. Let’s see how this forum helps in popularising the trade fairs.

Pre-Event:

Trade shows are all about giving a physical facelift to business and professional connections and in the process, expanding the pool of potential customers and brand evangelists. Since it is relatively easier to profile individuals on Linkedin than other forums, the first order connections of the trade fair group should ideally be the first ones to receive invites. Needless to say, invites could be sent out to other similar groups of interest too. Besides this, adequate buzz created well in advance through posts and engagement with brand or other trade show groups would enable a top-of-the-mind recall.

@ The Event:

Update the group profile with grabs from interviews of the brand representatives at the booth; build up on the engagement by tagging brand pages of brands that are hosting a booth at the tradeshow. This increases synergy and the potential customer base that is part of these discussions on groups could even migrate to the tradeshow group for exchange of ideas, contacts and know-how.

Linkedin

Post-Event:

Convert the leads generated during the fair and build up on the newly formed first order connections. Share and welcome ideas and feedback from them. It is also possible to keep the activity on the page abuzz by talking on various topics on brand marketing, product features, customer service etc.

YouTube |Blogs | Pinterest | Foursquare:

Apart from the big three platforms in the social media space, trade fairs could use a combination of few of these prominent channels to maximize their impression in one, two, or across all the three stages. Say for instance, if the fair is showcasing brands that are high on design factor, it makes sense to create boards on Pinterest during the Pre-Event stage. Visual presentation of the booths or products creates a slight spur in the minds of attendees or potential customers and aids in better reception at the event.

Foursquare, the location based geo-targeting social networking platform allows to place the trade fair (venue) on the map. Creating a check-in venue prior to the event and following it up with quick contests keeps the audience on the hook. Give away goodies for check-ins and put out customised badges till the actual day of the event to build buzz, all the while keeping the audience on the hook.

Also, having a dedicated blog and YouTube channel only adds up to the appeal of an event. Blogging early prior to the live fair, sets a voice. This establishes what the trade fair is going to be about, what people could hope to be greeted with, the purpose and all that goes into making it a grand success story. To aid the blog, a micro-site is often set up alongside in order to hold contests, share information, audio-visual links, photo gallery etc. and let people keep a tab on the pulse of the fair. A YouTube channel meanwhile could be used to showcase video clippings of previous years. For the current running of the trade fair, live feed could be telecasted to those who are not physically present at the venue. Interviews with brand managers, representatives at the booth and customer interaction and contests could be uploaded post the event to have a go-to archive at any point in time for reference.

Do you think trade fairs stand to benefit from these strategies? What are some of the ways in which you think trade fairs can use social media better? Although integration and having the right social mix is what must have crossed every social media strategist’s mind, how do you think these platforms stock up in the long run?

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The Art Of Social Performance

Thursday, November 1st, 2012

art193manualsocialmediaJust like any other business across industries and sectors, art and performance too need a boost when it comes to reaching out to a wider audience and grow. Having a social media presence was and will probably not always ensure direct sale of tickets or contribute to the income of artists. What it will rather do is build engagement and conversations and in the process help people in remembering and recognizing the name and who knows, it might even drive audience in. Let’s look at how social media is pioneering a whole new culture of enhanced audience reach out and increased awareness.

With the explosion of social media came a tech savvy breed of artists, musicians, performers and the likes of other creative individuals and organisations who ushered in the age of dynamism; not just in the ways of personal expression, but also in ways how it is consumed/experienced by the audience.

For the Shutterbugs:

For instance, Andy Adams’ Flak Photo, integrated with Twitter and Facebook and Slideluck Potshow’s extensive use of Ning network (enables users to create custom social network) are unique photography-driven initiatives that sets up a community of photographers who appreciate visual art and furthermore fuel art education. Curators, editors and photography fans throng these portals in search of rich and original visual captures, often lesser heard of in popular circuits. According to Adams, the major benefit of such forums and Facebook is to inspire and encourage international dialogue about the works and artists featured.

Besides these highly customised and type-centric portals, there are blogs, of course, which serve as one of the most affordable and the most feasible platforms to get the word out.

For the lovers of brush and canvas:

Individual artists or art organisations or museums are coming up all over the over the world and a lot of them usually treat social media as their second nature. To serve as an example or two, the Minneapolis’ Walker Art Center offers a platform for art aficionados to connect and join on various discussions, showcases and events with the content put out on the site pertaining to design, education, new initiatives and visual and performing arts. In addition, they publish art history and podcasts are made available through their iTunes U channel. One of their tabs on their Facebook page, At the Center, gives out details of exhibitions and events at their modern and contemporary theatre that is home to performing arts, dance, theatre and music. To keep patrons and enthusiasts hooked in real time, Twitter serves as an ideal medium.

The Brooklyn Museum in Brooklyn, New York, follows a similar approach by employing community tools and integrating various multimedia options to garner and tap on the socially savvy audience. The museum provides and encourages users to explore the museum’s collection online. In addition, an aggregated blog to keep the dialogue live and a regularly updated Facebook and Twitter accounts let people discover the plethora of artists that the museum endorses; all the time ensuring they point to the website/blog for fresh content. For a nominal fee, one can choose to take up the social networked museum membership that allows access to exclusive events and artist-created content.

For most independent artists, a blog usually provides an economical and effective option to exhibit and publicise art works and philosophy. This builds up the steam and in due course a fan page/profile on Facebook or a profile on Twitter augments the artist’s independent online gallery. After a point in time when an artist/ organisation/museum gathers a critical online mass, videos of interviews, concept development, influences, exhibitions, user reviews among others could be posted on YouTube.

For the purveyors of performing arts:

Music, dance, theatre, films and all associated events/festivals globally are increasingly taking to social media to expand their pool of fans and deliver to them an experience unparalleled. To begin with, let’s consider films.

Hollywood launched the Inside Experience sometime last year in collaboration with Toshiba and Intel to create one-of-a-kind social film directed by D.J.Caruso and starring the award winning actor, Emmy Rossum. The huge success that it amassed was primarily driven through social media. The concept was such that Emmy’s character was left stranded in a room with just a laptop and an untraceable internet connection. The promo clip that was shot and released on July 25th last year acted as a prelude and offered the audience a chance to shape the film. Up till July 20th, the audience could audition on YouTube for a cameo in the film. The film got aired in short bursts of episodes that later got edited and shown as one whole film.

The concept required the audience who could be Emmy’s friends, family and a world of strangers to offer solutions and help her escape out of the room she was trapped in. They could tweet to her or/and suggest actions on her Facebook timeline. The best answers were weaved together to form a cohesive plot. Well received by the online community, this stands out as a novel way for today’s film makers to identify the right mix and utilise social media in their favour.

Most importantly, the buck doesn’t stop here. Today, social media offers a host of opportunities to anyone ranging from a documentary or a short film to big budget film-makers. Film festivals have suddenly become a rage with the celluloid lovers. How is this made possible? From the much acclaimed Cannes Film Festival, Melbourne International Film Festival, Toronto International Film Festival to our very own International Film Festival of India (IFFI), everyone is using social media to bite a grab a bite of the global audience.

IFFI, for instance, launched dedicated pages on Facebook and Twitter besides aggressively promoting their cause on blogs, consumer forums and news sites. This was followed by closely monitoring and following the partners, prominent celebrities across the globe, directors, producers and other related film festivals. Grabs from films featured, the schedule, major star attractions and exclusive grabs of interviews along with pictures were circulated through select social networks in the run up to the main event. In a span of a month numbers shot up and garnered a lot of international attention and interest.

The music and the theatre community have soared to great heights in terms of using social media too. Although many musicians, theatre groups, organisations and festivals/events are using Facebook and Twitter extensively, this segment is focusing more on niche social marketing. Companies such as Ning provide an excellent platform for any performing group to launch their own social network and have discussions and interactions with a select batch of patrons/fans who could later on become potential ambassadors for the brand. Meetup is one such community that thrives on gathering talent pool with people who share common interests or hangout or collaborate for projects.

Even music festivals and theatre groups’ closer home are not missing out on an opportunity to capitalize on the potential of social media. Take for instance, the recent success of India’s gradually growing into a wide scale and one-of-a-kind music festival, Bacardi NH7 Weekender. Two years into running and bringing together various acts and gigs at a single venue, it has reached out to a growing niche segment of music aficionados and the glory of open air music festivals. Much of its success is owed to the aggressive use of social media. In a span of less than 2 years its Facebook page already boasts of acquiring close to 50, 000 fans and during the festivals it regularly features in twitter trends. The recently launched Festivapp, integrated with Google Play and downloadable from iTunes, is a definitive mobile app that gives a list of similar festivals/events happening in the country. The feeds are reflected on the user’s Facebook and Twitter feed, should they choose to publish it. Besides this, there is an interactive map, interactive schedule and photo booth (allows user to take photographs themed around the festival) feature also available for exploits.

Individual music groups are already a hit on the social media with fans. From announcing tour dates to candid behind the camera grabs, making of a video to exclusive bites from band members and fan interaction; Facebook, Twitter, Myspace and YouTube have become crucial platforms for the bands/groups to get inspired and grow. From bands like Coldplay, Metallica, DJ Tiesto to individual artists such as John Mayer, Rihanna and even the ones closer home; Parikrama, Indian Ocean, Pentagram and others, they’re all branching out to social platforms where there audience already is.

When it comes to theatre, there still is still a lot to be done as there are only a handful of scattered theatre groups or organisations that have a social media presence. Consider for instance, the Mikron Theatre Company in the UK spends a lot of time (40 years) touring (mostly on an old canal narrow boat). Mikron has a page on Facebook, an account on Twitter, a dedicated YouTube channel that showcases open rehearsals, trailers of plays, tour kick-off exclusives etc. and a blog that is integrated to the website that gives sneak-peaks to backstage activities.

Closer home, Prithvi theatre, one of the most popular and illustrious theatre organisations from Mumbai is gradually catching up with the social media buzz. The Prithvi Theatre Festival that is held annually brings together some of the best known playwrights, directors, actors and theatre groups. Promotion primarily takes place through their website, Facebook and Twitter accounts. Although, they have a channel on YouTube, it is sparingly used and there’s a huge scope to utilise this platform.

In your opinion, what do you think of creative entities using social media to draw in audience and deliver entertainment and learning? Share them in the comments section below.

Thinking Beyond Marketing

Monday, October 15th, 2012

corporateEnough has been raved about social media in the highest chambers of corporations in the past few years. While some of them are still in their nascent stage and undergoing an induction in terms of understanding of how this platform has to be utilised, others have steered ahead to employ meticulous strategies to augment their organisational objective.

The use of social media by the corporate world has proliferated to great extent in terms of marketing efforts. Having said that, it will indeed be really myopic to limit the scope of social media to just that. With the ultimate objective of growing business and sustaining growth at the back of any organisation’s mind, let’s look at some of the ways in which firms could make the most of social media:

Think beyond core marketing:

Social media is seen by most corporations as a marketing initiative and less of a brand execution strategy. While its role in marketing is critical and undeniable, corporations need to focus more on the delivery of service. Customer service, in this regard, is increasingly gaining more prominence as today’s fans (customers) on the brand page of a platform are expecting prompt assistance. This can only be realised when those in the head of the organisations consider employing social media more as an extension of brand identity rather than a mere marketing platform.

Put your eggs in select baskets:

Although keeping tabs on the customer pulse is important, having a presence on multiple social networking platforms to lap up all-one-can-get is not quite the smartest of moves. Rather, investing more time, money and energy in select channels could prove to be more worthy and effective.

What this means for the company is that it enables them to use their resources in a more focused manner besides letting them exercise more control over the messaging and addressing customer concerns in the process of building on engagement. For instance, most companies would have a Facebook brand page as a primary social network, followed by twitter for real time connection. YouTube provides for a video back-up. Add to this a corporate web log and get the ball rolling. This works just fine for some of the established corporations. For start-ups and small-medium scale enterprises it might not always be a feasible model to pursue. It becomes more so important for such firms to have a limited presence as it offers scope to amplify the roots and processes within a select set of channels.

Specific and not generic:

In order to grow business it is important to identify the areas within the existing social network of platforms that have something collective yet new to offer. Relying on users to share and spread the word about a firm’s product is a norm for most established firms. Due to their popularity in the industry and a known history of customer relationship, it is possible to reach out to a wider base. But, how about the not so established corporations? For them it is advisable to redirect their messaging to parts of conversations that hold that are more specific. Say, have a website or a link to direct customers/fans/networked users to a specific post, update, tab, tweet etc. would yield a much higher impact. This when substantiated with offers and incentives will lead to a higher response rate.

Partnerships beyond the community:

While we all understand that engagement is crucial to most organisation’s well-being and an essential part of the marketing process, it only does constitute an organic growth. It shouldn’t come as a surprise that for many small or small-medium scale enterprises, even in social media, a lot of focus is on inorganic growth and why shouldn’t it be?

Corporations of diverse sizes have to set aside their resources and allot them to new business development rather than only focusing on community management on certain specific social networking sites. It is wise to encourage and build upon partnerships with other entities. With an array of tools and social media platforms available today, to forge a relationship with people and organisations of credible reputation is not that hard either. For starters, small firms could tie up and contribute to bigger firms and gain visibility among the larger audience/customer base. For instance, Linkedin, one of the foremost social networking platform for professionals can give access to other organisations and grants scope to associate and keep an eye on what others, both competition an market leaders are doing in the social space. With time, this will only add to an increased visibility and chances of acquiring a possibly larger customer base.

Mix mechanism for hiring:

That a whole lot of companies are using social media for hiring and recruitment to a certain extent is perhaps not an alien fact. But, due to the delicate nature of the processes involved (screening) it becomes highly volatile for the human resources to tread this path carefully.

Firms, who use social media to hire, need to have a mixed mechanism in place. The initial process of scanning public profiles of prospective candidates needs to be followed up with manual reference checks. Relying solely on social in this area could save a firm from facing legal charges based on discrimination. With sites such as Linkedin and Twitter, the ideal way to create a prospective talent pool is to first get them to follow the company. Once, they show interest it’s easy to target them with messaging that are job centric. In fact this is an ideal opportunity to showcase an organisation as an employer of choice by sharing specific internal news and events.

In your knowledge, how do you think corporations are using social media in their various aspects? Are you aware of any new facet that could have gone unnoticed? Let us know. It is only through mutual sharing that we collectively grow.

Social Media Hierarchy

Monday, October 1st, 2012

social_media_communities_mainWhen the social media landscape was formed, the classification of the audience who took part in it was done on the basis of their characteristics and levels of participation. They were classified as Crowd, Connectors, Customisers, Commentators and Creators. With time though, a new breed began to take shape, one that could not be ignored. And thus emerged what are categorized as ‘Social Collectors’.

Keeping all of these in mind we have formulated the Windchimes 6C Social Evolution Principle.

6C’s of social media in order of decreasing numbers and increasing influence:

· Crowd

· Connectors

· Customisers

· Collectors

· Commentators

· Creators

 

In the initial stages, an 6Cindividual is wary of the media and engages in it more as an observer or crowd. This stage allows him to understand the space and the manner in which it functions. Once comfortable with it, he moves on to social networking sites like Facebook and Twitter where he first starts interacting with others, or connecting, by making his/her profile. The use is restricted to sharing pictures, videos and links.

The comfort level with this media shoots up phenomenally after this stage, leading to the next level of becoming a customiser. Here he creates a presence on several social media platforms beyond the basics. Also, he starts using advanced features and applications on his profile. Giving a new look to their profiles, adding features that show their personality becomes a part of the profile.

Twitter

Every user becomes a collector at some point of time. Collectors are those who use social media platforms for aggregating things that they like on social media and the World Wide Web. They essentially gather things for themselves and also, at some level, invite connectors to appreciate their work. We love collecting things. As kids, we collected coins and stamps. As adults, we collect things that vary in size and cost. Right from pens, sunglasses and watches to cars, antiques and even alcohol. Users collect things with the hope that their collection will grow. In social media space, a collecting site is a place where people would like to gather together all the articles, images and things they discover in the course of time. Just Colectionlike in real life, the desire to return to the trove, in order to see it grow is a huge part of online world. This is the idea that powers sites like Pinterest.

The fifth layer, commentators, is the intermittent one – a layer which most users cross quickly. The user has moved on to a more active one now and considers himself worthy of critiquing and commenting on what he reads online. The participation levels increase with the comments and votes that he leaves behind on platforms. A sense of belonging that comes with the participation compels him to spend more time on these platforms.

The last stage in this hierarchy is that of a creator where the user really starts contributing to the social media space. He now blogs his views and develops content that will add value online. From here on, the user, if he is consistent with this work, can become an expert in his chosen field. His writing will have followers and very soon, he will move on to becoming an influencer. Becoming an influencer is not included as a stage because we believe it is more about a part of life – it is more attitudinal. It is no more a part of functional learning but it has more to do with discipline. Discipline to write consistently, always creating value, reading the feedback – all attributes that make a successful influencer. Get to know more about top 10 social media writers who are key influencers in our new edition of Social Media e-book.

Tell us which category of social ecosystem do you classify yourself in?
Are you a collector or a creator? Share your work with us. We would love to see it and feature some of the best stuff on our blog.

The Golden Touch

Monday, October 1st, 2012

HOTELS SOCIAL AWARDNothing spurs us towards doing better work than being appreciated for our work. And when a global recognition comes our way, we just take it as a sign of raising the bar even further.

One of our clients, ITC Hotels, Gurgaon, won quite a few awards at the 2012 Social Hotel Award in the brand category.

The hotel was declared runner up in Online Reputation Management and Best Twitter account in the brand category.

ORM 1The brand was also awarded the Best usage of digital video award wherein the videos were hosted on YouTube, Twitter and Facebook. Over 1,300 views on YouTube and numerous comments were received.

Says Aditi Upadhyay, Associate Maven at Windchimes who handles the ITC Hotels account, “we engage every single user who writes to us, and make sure they get personalized attention. Thus elevating their experience & delighting them.”Twitter 1

Well, like we said, we are gearing up to think bigger and do better!