Indian Social Media Landscape

Having been in business development for a specialist social media agency for a fair amount of time, there are certain caveats we keep reminding clients of. This is probably because social media is unlike any other marketing medium including the sir-please-try-our-website-since-the-model-is-very-different, which is at the end of the day, just a different form of display advertising.

So six caveats I’d like to give clients, agencies and social media enthusiasts or planners are…

1. What’s so great about you anyway?

While a statement like that is suicide as far as an agency is concerned, reflect on what it means. What IS so great about your brand that would make people want to put off watching pirated IPL videos on YouTube, stop chatting on GTalk with an old friend, stop scouring social networking sites for random profiles to make ‘franship’ with… And come talk about your brand? Now that I’ve put this question in perspective, it doesn’t seem as offensive, does it?

Let me put it this way: Look around you and search for a brand you have no professional affiliation to. Why would you become a fan voluntarily of that brand? Your answer to this will help you answer what your own brand should be doing on social media.

2. Great, you’ve got your fans. Now what?

In the craze to have a ‘presence’ on Facebook, companies often resort to buying fans, using FB ads. That in itself is not an evil thing, but what a brand needs to be clear on is what to do with these fans. We’ve seen many fan pages which the marketing team of companies opened frenetically, paid a sufficient amount to get 500 fans, post a few current-campaign-related updates, and then, once the campaign and budgets are over, lies inactive. What happens of the fans? Think of it this way: fans have, on their own volition, chosen to become fans of a brand. Which is as good as a footfall. And just like a footfall, you can never ignore a fan of a fan page.

3. Not everything’s for everyone

Telling a brand manager that a blog is not right for his brand is like finally telling your girlfriend that you’re not the right person for her. OK, almost. But you know what I mean. The ease with which social media platforms can be activated leads many to believe that their brand should be everywhere. Wrong. A presence on Twitter, a blog or even a FB fan page is a long-term effort. If your brand is in it for the ‘wham bam, thank you ma’am’ equivalent on social media, a quick application and some FB ads is what you should be looking at.

4. Time lagega, boss!

It is unrealistic to expect something like 1000 followers, fans or subscribers to get to your page in one or two months. Social media growth should be organic and growth will be exponential in nature. Which means, the first few months may have very few people coming in. But after that it’s like compounding. Think of it this way. A personal blog starts off with five loyal readers coerced to reading it (the industry equivalent being co-workers and your agency!) before merit alone decides whether more people start coming in on their own. It’s pretty much the same thing for your fan page, corporate blog or Twitter page.

5. Can you pass the cricket score test?

I’ve mentioned this before. But it needs to emphasised again. People are online to surf porn, plant virtual strawberries, chat with friends, check the latest gossip, read their friends’ blogs and most importantly in India, check cricket scores. The Cricket Score Test is what I call the process of someone actually deviating from this schedule, distracted by something else. Why do I say this? Because this is the same guy you’re trying to convince to play your application. Or read your corporate blog on your latest AGM. Or follow your Twitter handle of 3 updates. You get my drift, I hope. Remember, buying out fans is the only shortcut you can take. Then what?

6. Never attempt policing

It’s a free, democratic medium. It’s open. People can say anything they want, there is no point trying to suppress them, you’re only going to get lots of backlash. Anyone who followed the Nestle episode will know what I’m talking about. For a quick guide on what NOT to do on a Facebook page, click here.
And so there you have it. A few keep-in-minds for social media. All points are fairly debatable (That was the intention, honestly) and I look forward to your feedback on the comments.

Oh, and I blog here.

Facebook fan pages work. From every movie releasing on the next Friday to Reality Show going on in the television, everyone wants a fan page. As my dear friend Saahil would say, it is all a part of the engagement plan . However, these days fan pages tend to do a lot more than just send out their updates to the fans and let the users talk amongst themselves. People have gone up to the extent of creating a full micro-site within the fan-page. Check this Puma fan-page for instance.

Getting a very well branded fan page is a little bit of work (It is as good as getting a micro-site done) for sure, but getting a basic beautiful fan page with a landing tab other than the wall tab is not so difficult. I am not a master at making a super cool fan pages but here are some small tips which will help you make a fan page which won’t look the same as  other fan pages. Please try not to pay people for making some cool tabs for your fan page if it is not super intensive page. If you really wan’t to pay, try paying me .

Step#1 : Add the static FBML Application to your fan page. It is available here.

• Step#2 : When you click on the Add to my page link, you get a pop-up like the one shown below
  

  Choosing the page to add static FBML tab to

• Step#3 : Now that you have added the staic FBML , you can now create a custom tab in your facebook fan page.

• Step# 4 : Now that you have added the static FBML, go and edit your FBML tab.

Edit Facebook Fan Page

• Step # 5 : Now that you are editing the fan page, you need get to see the list of applications including the Static FBML application, you just added as shown below.

Editing Applications Facebook Fan Page

• Step#6 : Now click on editing the Static FBML page and you see the window shown below. Edit the Box title to what you want the tab to be named.

• Step#7: The problem now is how to write the FBML script. Actually, writing FBML is very similar to writing HTML and hence you need help. Okay, I admit you need to learn that. However, I will provide a couple of ready to go scripts which i wrote once i read a little bit of FBML today.(A 10 min reading will do.)

1. A small piece of code to open a tab to invite friends is here.

The small FBML required is:

<fb:request-form
method=”post”
action=”microreviewsorg?ref=ts”
type=”Microreviews.org”
invite=”true”
content=”Microreviews<fb:req-choice url=’PAGE URL’ ‘ label=’GO’ /> “>

<fb:multi-friend-selector actiontext=”Invite Your Friends to Microreviews” rows=”3″ showborder=”true” />
</fb:request-form>

• Make sure you replace the http://microreviews.org with your web page’s URL

To Change the default landing tab to your newly made Static FBML page, you just need to click on the settings link available on the fan page for an admin and change the default landing tab. This doesnot show up for admin and so ask your friend or logout and check if the default landing tab setting is working. Check the image below.

Changing the Default Landing Tab on a Facebook Fan page

In the next post, I will discuss how you can make some commonly used tabs like Flickr, Youtube Channel, Twitter etc.

I hope you like this post. Please let me know your suggestions.

I love Facebook.

There I said it. The reason I was having dilemma stating it openly was that till all this while I considered it as one more yuppie social networking site that will die a quick natural death. But I was wrong. And that only makes me happy. Having turned an entrepreneur, I have realized the kind of benefits I have reaped from its features.

So this post is to those features that each of you can use to promote your brand. Use them wisely and you will experience success whichever category your brand may be operating in. Here goes:

This is the second section of the research that we have carried out on social media with respect to India. Do read the first section.

Part 2 – To map out the current usage pattern of social media of Indians

Q5) How much time do you spend everyday on blogs, social networking and uploading photos and videos?

© Windchimes Communications Pvt Ltd

It is really surprising to note that more than 1/3rd of the respondents spend more than 30 minutes everyday on social media sites.

I am sure you must have read my first five predictions on the socio-economic changes that the world will see with use of social media. The next set of five predictions that I have written are  relevant in the realm of social media medium per se.

1. First time use of social media through Mobile:

Majority of people world over will surf the Internet and social media for the first time in their lives using mobile phones. Mobile phone penetration is increasing rapidly in most countries and along with the its value added features like streaming. In India, close to 10 million subscribers are being added every month. These small towns will skip landlines and opt for cell phones directly. These towns will take technology leap in a manner of speaking. Simultaneously, several companies are in the process of launching social networking sites for mobile. Put these two together and you could see this prediction come true.

I predict that in 2009 itself, several small towns and rural areas will experience Internet & social media for the first time through cell phones and not through computers.

Let’s play the word association game here. Tell me what comes to your mind when I say the word December. Of course, Christmas, shopping, holidays….Predictions!! Yup, predictions that’s the one this blog post will be all about. What will the year 2009 hold for us?

I have put down my 10 predictions. Five of these are on a more socio-economic level at large. Most of these changes that I am predicting will be huge leap jumps in their own way and will be possible only because of extensive use and acceptability of social media.

1. Thought Leadership as a Strategy:

These days, it is not uncommon to see people seek value out of everything. And by value, I am not restricting it to price equation alone. Value could be delivered in the form of information, education, better quality or even better service. One of the key principles of social media is to provide value to its consumer. For companies and in turn their brands to survive, they will have to provide value at all levels to their consumers. Social Media will prompt companies to adopt thought leadership as a value in their manifesto in their area of core competence.