Archive for the ‘Case Study’ Category

Social Media Case Study: Pond’s Perfect Match

Saturday, June 30th, 2012

PONDS NEW LOGOAfter researching with over 20,000 genes, the Pond’s Institute identified a specific gene that significantly affects melanin production. Through this discovery, they created their most effective skin lightening formulation containing the revolutionary GenWhite™ formula. With so much work going in the product, the next challenge was to promote this product on social media platforms.

The idea that was identified was using the gene technology that the product uses to form a perfect match with your skin. This ‘Perfect Match’ concept was represented through Facebook applications and Twitter hash tag. A dedicated campaign featuring actor Rannvijay Singha was launched.

We share with you, how the application and the hash tag helped Pond’s India add 11,482 fans on its Facebook page and trend for almost 31 hours in India.

Do share your feedback with us. We would love to hear your opinion and thoughts about this campaign and in general as well.

Social Media Case Study – Wipro e.Go Laptops

Wednesday, September 29th, 2010

It appeared as an insurmountable task when we first got Wipro e.go assignment. We had to use social media in a manner that will help the brand break clutter from the larger laptop selling brands. It had to reach out to users and build an unique identity in itself starting right from explaining what the brand name stood for!

We used the basic presence that brand already created for itself on various social media platforms. The idea was to chart out a year long plan for the brand and activate presence on various social media platforms accordingly. What we are sharing with you is the stage we have reached post a three-month intensive social media campaign. And we believe it has already been quite an interesting journey.

We look forward to hearing your feedback and opinions on the same.

Mr. President 2.0: Barack (Social Media) Obama – Part 2

Sunday, November 9th, 2008

This is the second part of the article on how Mr. Barack Obama used social media to win the presidential elections. Do read the first part of the series

4.    Use of Audio Visual Media:

The campaign managers created a page on Flickr where people could see pictures of his campaigns, his personal moments with his family and as a presidential candidate reaching out to people. All these visuals created a sense of him being there everywhere. It gave the opportunity for people to follow his campaign virtually and see the success he was getting in each state.

On his separate channel on You Tube, there are more than 1800+ video snippets uploaded with close to 20 million views. These numbers may still look small when compared to TV but remember all this publicity is FREE. In fact, so famous were Obama’s videos, that it induced Will.i.am to come out with a music video “Yes We Can”

5.  Voter Participation:

Barack Obama paid special attention in targeting the 18-25 year old segment to vote this elections. And this strategy paid off. People from that age group got interested in the election process and came out in large numbers to vote for the first time in America. He created a big voter base for himself that otherwise didn’t exist for all this time. He made them participate in this election. He made them realize that their individual vote can ‘make a change’. Because he made the effort of reaching out to them in their way, young voters started running campaigns for him in their universities to gather and unfluence undecided voters.

6.  Customized Content:

Care was taken to customize the content on each of his profile towards the target audience of that particular site.  So on Eons, he mentions about his parents and how he was raised. Also mentions the different places he has grown up in and the community work he was involved with in Chicago. It is impossible for someone who is part of that community not being moved or connected with the writing that was put up on his profile. He created a widget that would help the boomers track where they had to go to vote. On his site for Latinos, all mentions are in Spanish so that he can reach out to more people

7.  Use of widgets:

Not to be done with just social networking sites, Obama’s profile was created on twitter which got used more for announcements. The Obama campaign’s social network, MyBarackObama.com, includes a page that specifically invites users to copy codes that install campaign logos, photos, and icons on their personal Web sites, which then link back to a campaign donation page. Created widgets on myth and rumour bustors about elections. People could stay up to date on the latest events unfolding in the country.

Was it only Social Media that did the trick?

Well, while social media has definitely helped Barack Obama become the President, it is not to undermine his own charishma, his views and stand point on several issues and his ability to connect with the people. Without these basic human qualities, all the above remains nothing but tools.

So what happens to all this now:

Well, I hope that the president elect doesn’t just leave all social media platforms high and dry. He can use it to communicate his policy decisions to people and reach out to them during his entire term. He can use the tools as listening post. Know what people really want and get feedback on his actions from there.

It also won’t be surprising to note that several politicians across the world would start using social media tools as part of their campaign. I for one will be keenly observing what happens during elections in India. Will any politician of our country rise up and reach out genuinely to Indians at large.

Mr. President 2.0: Barack (Social Media) Obama – Part 1

Sunday, November 9th, 2008

(This is two part series article)

I just had to use social media as his middle name. It is important to analyze how Barack Obama could leverage his views and personality to reach out to voters using social media tools. American elections created history of sorts – one and the most obvious one being elected as the first African American as President. Second and not so obvious one being use of social media for his presidential campaign by his campaign managers.

Let’s break it down into steps.

1. Voter Generated Content:

First thing that stood out of the campaign was his website. It allowed the voters and fans to not just learn more about him but also organize meetings and fan clubs on his behalf. Voters could download tools and use them in a manner they felt best to help them organize meetings. There was a ‘download’ section where voters could use donation widget, get campaign materials and Obama badges.

People customized content from his website

People customized content from his website

The campaign managers had hosted the blog on the website which was more personal in nature and allowed the president elect to share his views and thoughts at frequent intervals. Users could upload their photos and videos, of the meeting they had organized, on his blog for others to see.

Allowing people to create their own content is the golden rule of social media. Barack Obama got more people to participate in his campaign because of this.

2. Generate more funding:

It was clearly evident at the primaries stage itself that Barack Obama was generating a high level of funding. There were times when Hillary Clinton was reported appealing to her supporters “I hope you’ll go to my Web site. Share your thoughts with me, and help in any way you can.” Obama on the other hand had used his immense fan following to generate online donations. He created donation widgets and placed them on all of his profiles in various social media platforms. I am sure people wouldn’t have felt an easier way to contribute towards their leader’s campaign. As a matter of fact, majority of his donations were in lots of ‘sub $200

Donation Widgets on across all social media platforms

Donation Widgetson across all social media platforms

This worked right through even while contesting with Senator John Mc Cain. The ‘Obama-everywhere’ strategy raised more than $105 million in the first six months of the year, compared with Senator John McCain’s $76 million, according to the Center for Responsive Politics. Obama’s campaign said that as much as 88% of donations stemmed from online sources.

3. Voter Segmentation:

By Age: It was hard to believe that presidential candidate actually had a profile on Facebook and then on MySpace. His profile on Facebook and MySpace was interactive giving his fans of 18-25 age group an opportunity to interact with him – much different from just placing banners ads that are barely effective and not personal.

On the other hand, he created his profile on eons – a social networking site targeted to the ‘boomers’ where he talks about his growing up days as that was more relatable to them.

By communities: Besides having his presence on Facebook and MySpace, Obama also created his profiles on Black Planet, on MiGente and on GLEE (Gays, Lesbians and Everyone Else)  targeting the African Americans, Latinos and Gays and Lesbians. The campaign managers also created a separate section for AAPIS (Asian Americans & Pacific Islanders) on his website My.Barackobama.com

Reached out to professionals: It was even more surprising to find his profile on Linked In where I am sure he would have discussed his view points on business, income tax and finance. There are separate group created on linked too where his followers could download badges and give their suggestion to him.

Hope you are with us till this stage. We continue the analysis of Barack Obama social media campaign in the second segment