Posts Tagged ‘Applications’

How Brands Use Facebook Apps

Friday, August 2nd, 2013

blog imageFacebook apps lend enormous opportunities to brands to be more creative, strategic and most importantly precise and relevant with their efforts on social platforms. Well, there are a few brands that stand unaware and unsure about the potential of Facebook apps. No wonder there are only one out of ten such apps created that actually go viral. Brands need to gear up with unique and one-of a kind apps showcasing competitive intelligence that help them cut through the clutter.

Considering the recent facts; Smartphone penetration, internet subscriptions, accessing any content on internet through phones, apps usage and the average time that people spend on social media everyday is aggressively on a rise. So is it not a really good race that the brands can run on to bring out the best through apps?

Its not the number of users where the actual value lies, but it’s the users involved in the engagement itself. For instance, if 5 minutes are spent on a Facebook app by 20,000 people, that brings it to 1,00,000 minutes. It is not a minor thing to consider as users are not watching a 15 second ad but are actually spending credible five minutes here.

Brands ‘should make a sincere effort’ to capitalize on this trend of apps.2

So, when are you planning to come up with an app? We are sure you will give it your best shot and creates something really spectacular. While delivering valuable user data, facebook apps can increase the fan base of your brands’ on social media. It basically turns out to be a healthy Facebook presence adding value to the brand identity online. Online sales, incentives, offers, contests & competitions etc. can all be actively promoted through these apps.

The Facebook apps give brands a chance to create interactive digital campaigns that are more creative & relevant than simple updates on the Facebook Timeline.

When executed extremely well, an app potentially meets up with the brand’s engagement expectations, reach and a strong brand loyalty.

These Facebook Apps have been classified into top categories as mentioned:

  • Product Apps which allow Facebook fans to use and explore the app for a deeper insight into their new or existing brand.
  • Deal and Offer Apps are geared towards the output of deals and offers for their fans, also faired well for these top brands, based on the App’s MAUs.
  • Interactive Apps are aimed at input from fans. This basically includes sending in videos, pictures or voting on the specifics of a product.
  • Contest Apps give fans a chance to enter a specific contest and win prizes given out by the brand.
  • Online Game Apps engage fans largely on the product based social games.

Your app strategy should do these things:
· Define the custom app strategy
· Promote and drive traffic to your app

Don’t miss to check out an Infographic on the analysis of Facebook apps of leading brands here by neolane, a conversational marketing technology provider.

What do brand app users generally like or want?

  • – Users appreciate discounts, freebies and sales.
  • – Brands that share tips & tricks related to their products etc.
  • – And of course users love to participate in contests and most of them also engage in useful brand conversations.
  • – People also like the brand apps and pages to resolve their queries and complaints regarding some service or product.

A brand app strengthens & establishes its social media traction. Therefore, any facebook application should be simple, accessible and user friendly to achieve great results.

Facebook apps if do not excel in the mechanism or if the user journey turns out to be bad, there are chances of these apps to be hugely exaggerated due to slow navigation and data capture. Therefore, designers and developers need to excessively create a mobile friendly app that fits all.

The overall user experience should be based on speed, simplicity, aptness, call to action; lots of content and simple actions, in short, the app should never be complicated and cluttered.

Paul Adams, global head of brand design at Facebook has quoted sometime back, “Almost every app built for a brand on Facebook has practically no usage…heavy, ‘immersive ‘experiences are not how people engage and interact with brands. Heavyweight experiences will fail because they don’t map to real life.” He strongly supports the “less is more” concept.

So, whether you are already done with your idea and plans for a Facebook app, or you are thinking of coming up with one, just take a small step backwards and rethink the strategy of the app execution, reevaluate the user journey and experience and then strategically reconsider the complete app journey.

Glance through this Overview of Apps on Facebook to get clear, very clear with this amazing feature.

Check out a few useful apps for Facebook business pages here and start exploring the same for your brand too. Also check 101 of the Best Facebook Apps & Tools for Businesses in 2013 by Socialable that might just help you leverage your brand in this arena. And we just can’t miss checking out the India’s Top 10 Facebook Games and Apps this year. Now you must be wondering on the generating revenue aspect of these Facebook apps. To know more about it click here ‘How to Generate Revenue from Facebook Apps’.

Let’s have a look at a few great examples amongst thousands of other examples, where brands have successfully engaged with their audience, interacted in a way that not only added value to their brand but garnered likes, shares and credibility to their Facebook presence.

Yes, apps are amazingly simple, quick, accessible and shareable!

Many brands have gradually realized the fact that Facebook users do not want to, or do not have much time to participate in what a particular brand does. These particular apps have a great potential to go viral, very nicely supporting the online and offline brand campaign. They are not only simple in functionality but evolve with an ease of sharing. All these apps give their users an experience beyond imagination as they are quick to engage too. Amazing Facebook apps like these benefit both brand visibility and the user’s online identity.

Amul has launched the ‘Eat milk with every meal’ campaign, with the aim to reposition milk as a part of every Indian’s daily diet and to give a trendy appeal to the entire range of Amul dairy products.

They took an initiative to use Facebook and ask users to create memes of their friends, and sharing that they eat milk with every meal. Amul’s idea is to spread the message in a light & funny manner supported by creating a friend’s meme to do that. A Facebook app ‘Meme You’ hosted on the Amul Facebook page will ask you to create memes of your friends, after you like the page. Click ‘Get meme-ing’ to get started with the app.

meme you meme you2

This meme app certainly helps position milk as a part of our diet in an offbeat manner. It provides fans a fun reason to use it.

AxisLaunch of Youth Card by Axis bank: To target the Indian youth, Axis bank, India’s third largest private sector bank launched a Facebook campaign for the launch of its Youth Card. The bank designed a micro site and also an interesting Facebook app – Youth Card.
As awesomely as the bank came up with a microsite for the same, within its main site, its focus for the
campaign was on Facebook. A Facebook application called ‘YOUth Card‘was created on the Axis Bank Facebook Page. The bank gave the freedom to design their own card. Best designs also stood a chance to win exciting gadgets such as tablets. Encapsulating an easy to use edge to a superbly designed campaign to grabbing the aspect of sharing it, Axis caught all they eyes here. Click to read the entire campaign here.

Zoozoo_10_million_likesVodafone Zoozoos 10 million celebration: The much loved Vodafone Zoozoos marked the day when their Facebook page crossed 10 million ‘likes’.

An animated Facebook app was specially created for this occasion that featured short Zoozoo videos in the very own Zoozoo style. The videos depicted how and what positivity a ‘like’ brings into situations of sorrow, anger, anxiety and hopelessness.

 

 

 

Check these two amazing apps by Lakme Salon.

Flaunt your Powerful Hair influenced its fans to confidently flaunt their powerful hair. This app garnered a lot of fans. Hair-O-Meter is yet another app by Lakme Salon that inspires fans to upload snaps of their hair-do and analyze the credibility of their style.

lakme salon 1  lakme salon 2

Infosys launched an innovative app to encourage audiences to capture and upload with inspiring pictures of themselves with their innovation. Good to try app!

Infosys

Campaign focused Facebook apps are categorized into:

final

The focus of brands in terms of Facebook apps should focused on content consumption, content curation, content creation, user connection, user recommendation.
Courtesy: kuliza.com

When are you planning to try the magic of apps, definitely an ‘App’ le that would keep lower engagement away!

Now there are a lot of reasons why you would consider Facebook Apps. The first most essential thing being communication, they build and sustain a great level of communication or interaction between your consumers and brand. Brand loyalty increases as you easily build deeper relationship with your audiences. Engagement is always on the rise and credible as it fosters user’s interaction with the brand app, liking and further sharing it. The challenge lies in how the Brands in India would utilize the immense power of apps and leverage it to its full potential. When are you planning to jump into the bandwagon of apps which is escalating at a great rate in India?

Getting in line with the new Facebook Promotion Guidelines.

Friday, July 1st, 2011

In last one month, there has been a major development on Facebook. Brand pages in India have found their page disappear without any notice. Brands like Pizza Hut India, FCUK India, Cadbury Bournvillie and few others went missing for quite some time from Facebook. Apparently, the pages were not confirming to the promotion guidelines as stated by Facebook.

Not only has this made everyone sit up and go over their own pages, it has also highlighted the need to have the right people handling the brand pages. This incident is another instance which will necessitate companies to engage with established social media partners to manage their brands. As a continuous process of educating right social media, we bring to you the Facebook guidelines that the brands have to follow from here on, at least for now.

Simply Put

In its current format, the Facebook promotion guidelines simply bar any page to run a promotion campaign where you wish to select a winner via its page or the wall. This means brands are not allowed to collect entries in form of picture, videos or comments, conduct a draw, judge entries or notify winners through its mechanisms.

Avoid

In order to administer any kind of contest, you have to use an application or risk having Facebook come down on you. While liking the page and restricting the contest to the fans of the page is allowed, liking the contest entry or making it the only criteria to select a winner is not.

Contest Tab

Ginger Hotel Contest Application

Nor can a winner be selected randomly to be given a prize, without any show of talent or ability. That would imply administrating a sweepstake, which is not allowed by Facebook. You cannot have a contest running which would make a purchase of a product a necessity to participate in a contest either.

6a00e5538e53f98834013485b375e0970c-800wi

A Sweepstake is not allowed

Also, you cannot contact winners inside Facebook at all—via email, chat or posting on their wall—nor can you post winners on your page wall. What you can do though is, select a fan at random and feature him or her in your page photo. Or possibly feature chosen fan(s) on a custom tab (link). As long as you don’t have other fans vote or submit nominations, etc. A good example of this is the current Toys R Us tab.

Winner

Featured Fan Profile Picture and Tab

Any predefined application of Facebook can also not be used for administrating any contest. This would mean, you cannot ask people to upload photos to a page album. You can have a photo gallery contest administered via a third party application.

Utilize

You CAN, although, provide a giveaway and even collect names and emails from fans and visitors to your page via a third party application and can be used develop an email management system. You can also use a piece of “fan only” reveal code to give away a coupon code or special gift to everyone who likes your page.

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While it may seem that Facebook cannot possibly check each and every page to see if they adhere to promotion guidelines, it is not a risk worth taking. If the page does get pulled down, the PR disaster it will create is way greater than anything a brand would gain by flouting these guidelines.

Focus

Also, as much as people would like to believe that Facebook is trying to bully brands or promote application developers, this whole episode should only be seen as a reminder that promotions on Facebook is not about gaining numbers but building relationships via engagement, just like Facebook would want us to believe.

It also points to a more serious question of who should be allowed to handle the image of a brand like FCUK and other brands that suffered. People who are not aware of promotion guidelines, rules and regulations, agencies that pop up like wild mushrooms would only cause more grief.

A proper structure utilization and knowledge of the platform is a must for anyone handling the page. This is the time that the so called experts of social media will be separated from those who truly are evolving along with Facebook.

Bloggerati of the Fortnight: Sajin Seethi

Tuesday, May 24th, 2011

Keeping up to date with mobile technology would be impossible if not for few enthusiastic bloggers who take the pains of finding out about new technologies, new devices and applications, understanding them and writing about the same. It makes life of us simple folks, well simple. One such technology buff is Sajin Seethi.

Sajin, has been writing for almost two years. He loves understanding mobile technology and how things work. He carefully traces every brand’s activities and reports them instantly. He is a big fan of Apple and Android products, although he is not biased in his opinion.

The blog, my mobile scoop, has been developed to give readers a scoop of what is happening in the tech world. It mainly focuses on the mobile news, as according to Sajin, they are the most happening devices in the world. He also does video news, app reviews and more on YouTube. Add to that, the video demos of new phones are something which impressed a lot. The detail with which these videos are produced is simply amazing.

Video Demo

Click on the image to see the video

What is most impressive about his blog is the manner in which he breaks down the information. Knowing very well, that bombarding the user with too much information of very technical nature would leave them dazed and confused, he carefully lists down the main features and the benefits that the user gets from the device. It not only helps in understanding the device better but also makes the reader feel comfortable.

Sajin also does reviews for social media applications for mobile phones, like the Foursquare application for Nokia and the Facebook application launched by Samsung. This not only helps inform the reader about the services but also about the various features of different Social Media Platforms.

Samsung-Focus-vs-HTC-EVO-screenshot

Facebook Application Review

Technology is something which not many people understand but in today’s world, technology is mostly sold to such people. Hence, it is very important that someone somewhere takes the effort to make this information available in simple manner. And for doing that, Sanij Seethi is our Bloggerati of the Fortnight.

Click here to read more from our Blogger of the Fortnight series.

The virtual world gets a new currency

Wednesday, January 5th, 2011

It is often said that if Facebook was a country, it would be the third largest country in terms of population behind China and India. For a country of this size, it is but natural to have a currency of its own. No wonder, Facebook Credits are fast becoming the dollar equivalent in the virtual world.

The new world economy

Facebook Credits are a virtual currency that users can use to buy virtual goods in many games and apps on the Facebook platform. Currently users can use Facebook Credits to purchase premium items in popular games and apps like CityVille, FarmVille, Cafe World, EA Sports FIFA Superstars etc.

The new banking system

You can purchase Facebook Credits using your credit card, PayPal, or a mobile phone. The Facebook Games Dashboards displays your available balance. You can directly purchase credits from the dashboards also. A lot of games also have the option to let you purchase directly.

The goal with Facebook Credits is to give people that use Facebook an easy, convenient and trusted way to buy premium items in games and applications, while creating unique opportunities for developers to build successful, sustainable businesses. Facebook Credits are now used in more than 200 games and applications on Facebook from more than 75 developers.

The global impact

What this means is, with more than 500,000 applications on Facebook, and millions of virtual goods within those applications (particularly games), applications have become an increasingly valuable part of the user experience. And Facebook Credits is the currency that makes purchasing these virtual items across applications possible in a fast and simple manner.

Generally it’s free to play the games on Facebook but users can get ahead if they pump in actual money to buy virtual goods. With 200 million people playing games on Facebook every month, according to the site’s own figures, it only takes a small proportion of paying customers to generate healthy revenue.

With the likes of Zynga, the biggest social game company and developers of Cityville and Farmville, signing to deal in Facebook Credits in their games, it has cemented Facebook Credits economic strength. Industry estimates say that Zynga has brought in between $500 million to $700 million in revenue this year from the sale of virtual goods. That is a lot of money spent in a virtual world. And if Zynga is to make Facebook Credits as its official currency for these games, Facebook Credits can soon become the desired currency world over.

Emerging Trend

This has already led to Facebook Credits debuting  in real world. Facebook began selling Facebook Credit gift cards at Target stores earlier this year, but with the holiday season approaching, it decided to land on the shelves of WalMart and Best Buy. Facebook Credits have been on store shelves from September 2010 and were ranked as one of the most desired holiday seasons gift.

Opportunity for engagement

With more and more people spending time on these games and purchasing virtual world gifts using the Facebook Credits, this could be good bait for brands to attract more fans to their pages. It is a given fact that a lot of people join brand pages for deals and offers. A lot of them join in order to win the contest run by these brands. While they are on these pages, these users are more active on the social games. With their favourite brands giving Facebook Credits as gifts for various contests that run on these brand pages will only make them more loyal fans of the page.

(source: http://www.socialmediaexaminer.com/study-reveals-why-consumers-fan-facebook-pages/)

Not only that, with Facebook Credits easily becoming available for users, brands can look at adopting FB Credits as a viable ecommerce solution on Facebook. Though this system is not yet in place, a real world and a virtual world economy tie up cannot be ruled out. Knowing that a certain amount of FB Credits are worth a specific amount, the same conversion can be used to sell real products through Facebook.

The idea may sound radical but the growth of Facebook has lead to many changes in the brick and mortar structure of our society. More and more people are becoming citizens of the Facebook country. It is not just an imagination that soon there would be a virtual world with real transactions happening with Facebook Credits.