Archive for the ‘Facebook’ Category

How to use your status updates profitably?

Saturday, December 13th, 2008

Status updates are here for good. Love them or Hate them but if you are on social networking site, then you can’t ignore them. Status updates work by asking user the question – “what are you doing?” The user’s reply is the update that will appear in his or her profile.

There has been an ongoing debate on whether status updates should be qualified as form of micro blogging. Twitter, one the first micro blogging facility providing company, realized early on that people would want to write micro blog posts. Hence micro blogging allowed the user to answer that question in 140 characters. The appeal of status updates as important aspect of social media spread so quickly, that major social media companies like Facebook, LinkedIn, Google in Gtalk are offering it as a feature.  In fact Facebook even offered to buy out Twitter for that feature.

It’s surely a very non intrusive way of knowing what your friends and family have been upto over the past few days. While some of the status updates are funny others can be down right annoying – like ‘Am at work’. Nobody wants to know that you are at work.

I found our several creative, positive and financially rewarding ways to use status updates. A lot of it will also depend on how many friends you have.

User participation – This feature is important to better engage with your consumer. For e.g. “Who will be the winner of the reality show called ‘Big Boss’” Don’t be surprised with the amount of answers you can get for this one.

Brand Promotion – A very important tool for word of mouth promotion. It’s very common to read updates where movies, books, music being recommended by users. Also to promote websites and blogs which one can’t advertise in a classical sense.  Updates are used effectively by event managers to promote their shows “ XYZ singer or magician is performing in city ABC – come and book your ticket @ def@mno.com”

Announcement – Several of my friends in the media use it to announce their new shows and events launched by their news channels. All companies use it to announce their new product launch or new feature upgrades available.

News updates – Micro blogging was use aggressively during the Mumbai terror attacks to give out minute by minute update. Election updates or economic ups and downs – all find their ways as updates

Recruitment – I read this in one of the linkedin discussion where in all the employees of one organization wrote “Wanted a qualified website designer to work out of Mumbai”. Apparently they got 12 people submitting their resume over one day and they recruited one amongst them. This helped the firm save commission that they would have paid to the recruitment agent.

Or like Jeff mentioned on his status update “If anyone knows Latin, please contact me” and within 20 minutes 3 people contacted him and he got his work done.

Surveying – A random check of status updates will give out the most current and debated topics prevalent on people’s mind. It’s very apparent to map out what is holding people’s attention at that point in time.

Donation – You can donate your status as evident in the campaign that Facebook carried out to urge Americans to come out and vote. This created a huge movement and record number of voting ever in US history.

Saving your life – This one is the most bizarre tale but I had to include it here. Buck, a journalism grad student who was travelling in Egypt was apprehended by the local police authorities. But before he was arrested, he was able to tweet (i.e. update to his twitter profile) one word “Arrested”. His friend read that tweet and contacted the US Embassy and his school University of California at Berkeley, which sent a lawyer to get him out of jail. Phew!!

If Facebook came out with Fan page for status updates, I would be one of them. Write in the funniest, weirdest or the best use of status update that you have seen.

Read the post on how Facebook can be used to promote brands

Beware before becoming a Fan on Facebook

Tuesday, November 4th, 2008

Mark Zuckerberg, opened up advertising on Facebook last year taking the approach of ‘social actions’ of its users. He explains it in his press release that “The core of every user’s experience on Facebook is their page and that’s where (all) businesses are going to start as well. Social actions are powerful because they act as trusted referrals and reinforce the fact that people influence people. Social Ads can appear either within a user’s News Feed as sponsored content or in the ad space along the left side of the site.” (Read: Are Facebook ads conversational marketing?)

If you become the ‘Fan’ of a product that has Facebook profile, then that product can insert your name and profile directly into their pitches. According to Facebook, a user has to take a “social action” in order to trigger the appearance of their name and picture in an advertisement. This is not restricted to only becoming a fan of any product. According to Facebook spokesperson Brandee Barker, that could be almost any activity that the user does on Facebook, “such as the download of an application and the acceptance of a friend request.” It could also include becoming a “fan” of a business by clicking a link on that company’s Facebook page.

How many of us are aware of the results of Facebook’s so called social actions? Currently, nothing tells the user that this is the underlying criteria while you perform any action on Facebook. So if you decide to become a fan of a particular drink, don’t be surprised to see your face and name appearing next time on someone’s else profile page. There is no choice given to the user whether he or she would like their details to appear for any ad.

There should be a change made in this system whether it clearly spells out what you are getting into or have an ‘opt out’ option. As of now the only way to avoid this is by avoiding associating yourself with any corporate brands on Facebook.

William McGeveran, University of Minnesota law professor, who wrote extensively about Social Ads’ possible legal ramifications when the platform was announced, the problem is that users may be unwittingly lending their likenesses to advertising campaigns. “I would expect it to make many users uncomfortable to see their images appropriated this way for commercial purposes if they didn’t have warning and didn’t give true consent in advance.”

I personally adore Facebook and the fact that it has helped me in connecting with friends I never thought I would ever meet. But beware before becoming a complete fan!!!

Is advertising on Facebook called Social Media Marketing?

Thursday, October 30th, 2008

Unless you have been living in the caves of Afghanistan, it is likely that you would have heard, if not become a registered member, of Facebook.

Mark Zuckerberg, the 24 year old boss of Facebook opened up advertising on Facebook last year taking the approach of ‘social actions’ of its users. He explains it in his press release that “The core of every user’s experience on Facebook is their page and that’s where (all) businesses are going to start as well. Social actions are powerful because they act as trusted referrals and reinforce the fact that people influence people. It’s no longer just about messages that are broadcasted out by companies, but increasingly about information that is shared between friends. Social Ads can appear either within a user’s News Feed as sponsored content or in the ad space along the left side of the site.”

A lot of people believe that this might take web advertising to its new generation fourth phase. Basically Internet advertising has three proven advertising categories. The first is the banner or display ads; I guess it’s the most used by Indian marketers. The second is the online classifieds (eg. Craigslist); I can’t think of a successful Indian example in this case. Third is the widely spreading ‘search advertising’ that has been largely driven by Google.

As a marketer myself, I find the search related ads as the safest bet where I might put my monies. I haven’t found many banner ads so compelling or memorable enough to click on them. Search ads appear at right time and also I have to pay for them only if the consumer responds by clicking on it.

Although Facebook Ads is a step forward from earlier forms of advertising it cannot be considered as social media. It is still advertising. The message will still be more like brand speak rather than consumer speak. I give this example every time I have to explain the difference between speaking with and speaking to. Think of speaking to someone as standing on a podium with audience facing towards you while speaking with as coming down from that podium and standing together with the people and discussing with them. Social media is all about dialoguing with people, participating in their conversations and generating value for the group

We have reached a stage where Cluetrain Manisfesto needs to be revisited as its implications are being felt more than ever. It is important to preserve the sanctity of conversation economy even more. As social media marketer you have to ensure that you are creating value for your reader. Brian Solis has added his own unique perspective in his post Conversational Marketing Vs Market Conversations

I particularly like what Doc Searls has written on his blog about conversational marketing.

  • The purpose of conversation is to create and improve understanding, not for one party to “deliver messages” to the other. That would be rude.
  • There is no “audience” in a conversation. If we must label others in conversation, let’s call them partners.
  • Conversations are about talking, not announcing. They’re about listening, not surveying. They’re about paying attention, not getting attention. They’re about talking, not announcing
  • “Driving” is for cars and cattle, not conversation

To sum up, placing ads in Facebook may at best be termed as advertising in social media platform. It will always be one way street. It is not correct and complete manner of consumer engagement. It will make the marketer feel happy to see the brand next to a conversation but rest assured it is getting ignored by the consumer just as ever.

Read more about Social Media Marketing and how Facebook can be used to promote brands