Having been in business development for a specialist social media agency for a fair amount of time, there are certain caveats we keep reminding clients of. This is probably because social media is unlike any other marketing medium including the sir-please-try-our-website-since-the-model-is-very-different, which is at the end of the day, just a different form of display advertising.

So six caveats I’d like to give clients, agencies and social media enthusiasts or planners are…

1. What’s so great about you anyway?

While a statement like that is suicide as far as an agency is concerned, reflect on what it means. What IS so great about your brand that would make people want to put off watching pirated IPL videos on YouTube, stop chatting on GTalk with an old friend, stop scouring social networking sites for random profiles to make ‘franship’ with… And come talk about your brand? Now that I’ve put this question in perspective, it doesn’t seem as offensive, does it?

Let me put it this way: Look around you and search for a brand you have no professional affiliation to. Why would you become a fan voluntarily of that brand? Your answer to this will help you answer what your own brand should be doing on social media.

2. Great, you’ve got your fans. Now what?

In the craze to have a ‘presence’ on Facebook, companies often resort to buying fans, using FB ads. That in itself is not an evil thing, but what a brand needs to be clear on is what to do with these fans. We’ve seen many fan pages which the marketing team of companies opened frenetically, paid a sufficient amount to get 500 fans, post a few current-campaign-related updates, and then, once the campaign and budgets are over, lies inactive. What happens of the fans? Think of it this way: fans have, on their own volition, chosen to become fans of a brand. Which is as good as a footfall. And just like a footfall, you can never ignore a fan of a fan page.

3. Not everything’s for everyone

Telling a brand manager that a blog is not right for his brand is like finally telling your girlfriend that you’re not the right person for her. OK, almost. But you know what I mean. The ease with which social media platforms can be activated leads many to believe that their brand should be everywhere. Wrong. A presence on Twitter, a blog or even a FB fan page is a long-term effort. If your brand is in it for the ‘wham bam, thank you ma’am’ equivalent on social media, a quick application and some FB ads is what you should be looking at.

4. Time lagega, boss!

It is unrealistic to expect something like 1000 followers, fans or subscribers to get to your page in one or two months. Social media growth should be organic and growth will be exponential in nature. Which means, the first few months may have very few people coming in. But after that it’s like compounding. Think of it this way. A personal blog starts off with five loyal readers coerced to reading it (the industry equivalent being co-workers and your agency!) before merit alone decides whether more people start coming in on their own. It’s pretty much the same thing for your fan page, corporate blog or Twitter page.

5. Can you pass the cricket score test?

I’ve mentioned this before. But it needs to emphasised again. People are online to surf porn, plant virtual strawberries, chat with friends, check the latest gossip, read their friends’ blogs and most importantly in India, check cricket scores. The Cricket Score Test is what I call the process of someone actually deviating from this schedule, distracted by something else. Why do I say this? Because this is the same guy you’re trying to convince to play your application. Or read your corporate blog on your latest AGM. Or follow your Twitter handle of 3 updates. You get my drift, I hope. Remember, buying out fans is the only shortcut you can take. Then what?

6. Never attempt policing

It’s a free, democratic medium. It’s open. People can say anything they want, there is no point trying to suppress them, you’re only going to get lots of backlash. Anyone who followed the Nestle episode will know what I’m talking about. For a quick guide on what NOT to do on a Facebook page, click here.
And so there you have it. A few keep-in-minds for social media. All points are fairly debatable (That was the intention, honestly) and I look forward to your feedback on the comments.

Oh, and I blog here.

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Tags: blog, business development, engagement, Facebook, Social Media, Twitter

This entry was posted on Monday, April 5th, 2010 at 10:38 AM and is filed under Social Media Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.