One of our clients, ITC Hotels, Gurgaon, won quite a few awards at the 2012 Social Hotel Award in the brand category.
The hotel was declared runner up in Online Reputation Management and Best Twitter account in the brand category.
Says Aditi Upadhyay, Associate Maven at Windchimes who handles the ITC Hotels account, “we engage every single user who writes to us, and make sure they get personalized attention. Thus elevating their experience & delighting them.”
Well, like we said, we are gearing up to think bigger and do better!