Posts Tagged ‘Promotions’

Feeding the Page Likes

Tuesday, August 16th, 2011

If you have seen the film, The Social Network, you would know that Facebook was not looking at putting any advertising on its clean image. Unfortunately, with time and growth, advertisements have crept into the website.

However, Facebook is now making the ads part of the page. Early this year, they launched a new advertising mechanism that promises to make ad units more social and in fact become a true word of mouth promotion rather than pure advertising.

A story to tell

Sponsored Stories, a new advertising technique launched by Facebook, takes news feeds and converts it in to a display unit. This display unit pops up on the right side of your page as you navigate through Facebook. Interestingly, Facebook has placed these stories above ad units. Just goes to show what Facebook hopes to do in the future.

                                             Sposored Stories on pages

Sponsored Story Placement

What Facebook Sponsored Stories does is that it highlights the activity of a user’s friends who have interacted with a given brand on the site. For example, if your friend checked into an ITC Hotel’s on Facebook, the hotel could buy an ad that highlights that fact on the right hand side of your page layout.

Feed the need

People are naturally interested in things their friends care about. That’s why the News Feed is such a central part of Facebook. News Feed stories give friends an easy way to show each other what they like. Now with Sponsored Stories, you can increase the visibility of these powerful News Feed stories when they relate to your organization or business.

The dynamic nature and unique algorithm behind each person’s News Feed means that each person’s experience is different on Facebook. For Page owners, this means that some of your fans do not see your valuable Page posts (status updates, videos, photos) in their News Feed. Sponsored Stories for Page Posts allows Page owners to ensure your fans see the content that your Page publishes.

If an individual has liked or interacted with Yardley of London, it may carry more clout [among his friends] than if they see an ad that simply says Yardley of London is releasing new fragrance. Sponsored Stories seem to be driving the most engagement for verticals where word of mouth works the strongest in the real world, like sports, entertainment, and music. (Engagement is defined as a user taking some action on the ad: clicking on it, Liking it, entering a comment when a comment field is available.)

Typical Story

Typical Sponsored Story Layout

And in real sense, this is true word of mouth promotion. Sponsored Stories promote the organic interactions between people and your business. This new ad format takes social content and turns it into a marketing message, blurring the lines between content and advertising, but doing so in a way that’s still transparent to users.

A different story

While setting up a sponsored story and the bidding process is similar to Facebook ads, there is a remarkable difference between the two. While advertisement is targeted to an unknown audience whose numbers can only be approximated, sponsored stories goes to every page member and their friends. It is more direct and more personal. And it has a definite number gauging mechanism associated.

While this may be the critical differentiator, it also makes the Sponsored Stories a more effective and true representation of word of mouth promotion through paid mechanism. With seven different types of stories to choose from, brands and page owners can now look for organic growth via a paid model.

Types

Types of Sponsored Story Feeds

Effective Story Telling

One Facebook advertising platform provider has found that Sponsored Story ad units have click-through rate that’s 46% higher than standard Facebook ads, according to a post on Inside Facebook. TBG Digital conducted a test over the course of ten days and 2 billion ad impressions, which showed that the Sponsored Story ads performed better in terms of click-through rate and cost per click.

These results aren’t all together shocking. Since people tend to trust their friends more than they do marketers, it’s no surprise that tying the two together would be more effective than other forms of advertising. Granted, this is only one study and with three advertisers participating, it wasn’t a huge sample but these early data suggest that there may be a future for the Sponsored Stories ads.

According to Vice President of Advertising and Global Operations David Fischer, the units, which cost the same as standard Facebook ads, are performing, on average, twice as well. "The key reasons it works is that it is engaging, it is social, and it is reflective of what brings people to Facebook overall, which is to share and connect," Fischer said.

Sponsored stories are allowing us all to become marketers by default of our Facebook actions. It’s influential and a natural referral based type of advertising as well. It will be interesting to see what new forms of social influence type marketing Facebook comes out with in the future.

Getting in line with the new Facebook Promotion Guidelines.

Friday, July 1st, 2011

In last one month, there has been a major development on Facebook. Brand pages in India have found their page disappear without any notice. Brands like Pizza Hut India, FCUK India, Cadbury Bournvillie and few others went missing for quite some time from Facebook. Apparently, the pages were not confirming to the promotion guidelines as stated by Facebook.

Not only has this made everyone sit up and go over their own pages, it has also highlighted the need to have the right people handling the brand pages. This incident is another instance which will necessitate companies to engage with established social media partners to manage their brands. As a continuous process of educating right social media, we bring to you the Facebook guidelines that the brands have to follow from here on, at least for now.

Simply Put

In its current format, the Facebook promotion guidelines simply bar any page to run a promotion campaign where you wish to select a winner via its page or the wall. This means brands are not allowed to collect entries in form of picture, videos or comments, conduct a draw, judge entries or notify winners through its mechanisms.

Avoid

In order to administer any kind of contest, you have to use an application or risk having Facebook come down on you. While liking the page and restricting the contest to the fans of the page is allowed, liking the contest entry or making it the only criteria to select a winner is not.

Contest Tab

Ginger Hotel Contest Application

Nor can a winner be selected randomly to be given a prize, without any show of talent or ability. That would imply administrating a sweepstake, which is not allowed by Facebook. You cannot have a contest running which would make a purchase of a product a necessity to participate in a contest either.

6a00e5538e53f98834013485b375e0970c-800wi

A Sweepstake is not allowed

Also, you cannot contact winners inside Facebook at all—via email, chat or posting on their wall—nor can you post winners on your page wall. What you can do though is, select a fan at random and feature him or her in your page photo. Or possibly feature chosen fan(s) on a custom tab (link). As long as you don’t have other fans vote or submit nominations, etc. A good example of this is the current Toys R Us tab.

Winner

Featured Fan Profile Picture and Tab

Any predefined application of Facebook can also not be used for administrating any contest. This would mean, you cannot ask people to upload photos to a page album. You can have a photo gallery contest administered via a third party application.

Utilize

You CAN, although, provide a giveaway and even collect names and emails from fans and visitors to your page via a third party application and can be used develop an email management system. You can also use a piece of “fan only” reveal code to give away a coupon code or special gift to everyone who likes your page.

                  risk_measurement_400_clr1-185x185

While it may seem that Facebook cannot possibly check each and every page to see if they adhere to promotion guidelines, it is not a risk worth taking. If the page does get pulled down, the PR disaster it will create is way greater than anything a brand would gain by flouting these guidelines.

Focus

Also, as much as people would like to believe that Facebook is trying to bully brands or promote application developers, this whole episode should only be seen as a reminder that promotions on Facebook is not about gaining numbers but building relationships via engagement, just like Facebook would want us to believe.

It also points to a more serious question of who should be allowed to handle the image of a brand like FCUK and other brands that suffered. People who are not aware of promotion guidelines, rules and regulations, agencies that pop up like wild mushrooms would only cause more grief.

A proper structure utilization and knowledge of the platform is a must for anyone handling the page. This is the time that the so called experts of social media will be separated from those who truly are evolving along with Facebook.