Archive for the ‘Twitter’ Category

Social Media Reinventing itself in 2009

Monday, December 22nd, 2008

I am sure you must have read my first five predictions on the socio-economic changes that the world will see with use of social media. The next set of five predictions that I have written are  relevant in the realm of social media medium per se.

  1. First time use of social media through Mobile:

Majority of people world over will surf the Internet and social media for the first time in their lives using mobile phones. Mobile phone penetration is increasing rapidly in most countries and along with the its value added features like streaming. In India, close to 10 million subscribers are being added every month. These small towns will skip landlines and opt for cell phones directly. These towns will take technology leap in a manner of speaking. Simultaneously, several companies are in the process of launching social networking sites for mobile. Put these two together and you could see this prediction come true.

I predict that in 2009 itself, several small towns and rural areas will experience Internet & social media for the first time through cell phones and not through computers.

2. Online reputation management:

As our conversations move online, it will be imperative for brands and corporate to participate in them. Not only that, they will have to track those conversations to understand how their brands stand with the consumers. Are their brands in the consideration set or if they are they being spoken about in positive tone? These are very important questions for companies to get answers to as their marketing spends will be determined accordingly. There will be specialized agencies that will provide these services to the companies.

I predict that in 2009 online reputation management will be big business and most corporates will turn to it in a big way.


3. Facebook will become a paid site:

So will any social networking site that wishes to survive the next year. There have been enough and more articles written on SNS not being able to monetize on the huge subscribers that they have got for themselves. Venture capital funds can’t sustain them forever. Also purely by advertisements alone, they will not be able to break even or advance on their business plans.

I predict that in 2009, Facebook will turn a paid site. Facebook can charge $10 (Rs. 500) from every user for a year-long membership. Even if out of the 150 million users that Facebook boasts of, 2/3rd drop out, we talking of $500 mn (50m users X $10 per user) of revenue that it can generate in one year.


4. Twitter will become a verb i.e ‘To Tweet’:

Unofficially it already has. But in 2009, the importance of Twitter will grow so dramatically, that Oxford will be forced to accept it as part of our normal parlance. The role that micro blogging has played was fairly evident from the recent Mumbai terror attacks.

I predict that in 2009 twitter will become so important that at least one Indian company will use it to tweet important announcements being made in their Annual General Meeting (AGM)


5. Online videos will be most important marketing tool:

In the social media sphere, online videos will gain prominence over other marketing ploys. I had written in my earlier post that online videos will gain popularity even more in times of economic slowdown. In fact some brands like Kaya have already started using it. Other companies will soon follow and attempt to reach out to their potential consumers and collaborate with them to produce user generated content.

I predict that in 2009, social media agencies and production houses like Common Craft will have to specialize in providing online video solutions for corporates.


My friend, Gaurav Mishra who genteelly pushed me into writing these predictions has his written his seven predictions on social media.  Peter Kim has compiled his predictions along with 13 other social media gurus that really makes a good reading.

I hope my predictions have given you some food for thought to start off your own set of predictions for the next year. Do mention them and comment on this post.

How to use your status updates profitably?

Saturday, December 13th, 2008

Status updates are here for good. Love them or Hate them but if you are on social networking site, then you can’t ignore them. Status updates work by asking user the question – “what are you doing?” The user’s reply is the update that will appear in his or her profile.

There has been an ongoing debate on whether status updates should be qualified as form of micro blogging. Twitter, one the first micro blogging facility providing company, realized early on that people would want to write micro blog posts. Hence micro blogging allowed the user to answer that question in 140 characters. The appeal of status updates as important aspect of social media spread so quickly, that major social media companies like Facebook, LinkedIn, Google in Gtalk are offering it as a feature.  In fact Facebook even offered to buy out Twitter for that feature.

It’s surely a very non intrusive way of knowing what your friends and family have been upto over the past few days. While some of the status updates are funny others can be down right annoying – like ‘Am at work’. Nobody wants to know that you are at work.

I found our several creative, positive and financially rewarding ways to use status updates. A lot of it will also depend on how many friends you have.

User participation – This feature is important to better engage with your consumer. For e.g. “Who will be the winner of the reality show called ‘Big Boss’” Don’t be surprised with the amount of answers you can get for this one.

Brand Promotion – A very important tool for word of mouth promotion. It’s very common to read updates where movies, books, music being recommended by users. Also to promote websites and blogs which one can’t advertise in a classical sense.  Updates are used effectively by event managers to promote their shows “ XYZ singer or magician is performing in city ABC – come and book your ticket @ def@mno.com”

Announcement – Several of my friends in the media use it to announce their new shows and events launched by their news channels. All companies use it to announce their new product launch or new feature upgrades available.

News updates – Micro blogging was use aggressively during the Mumbai terror attacks to give out minute by minute update. Election updates or economic ups and downs – all find their ways as updates

Recruitment – I read this in one of the linkedin discussion where in all the employees of one organization wrote “Wanted a qualified website designer to work out of Mumbai”. Apparently they got 12 people submitting their resume over one day and they recruited one amongst them. This helped the firm save commission that they would have paid to the recruitment agent.

Or like Jeff mentioned on his status update “If anyone knows Latin, please contact me” and within 20 minutes 3 people contacted him and he got his work done.

Surveying – A random check of status updates will give out the most current and debated topics prevalent on people’s mind. It’s very apparent to map out what is holding people’s attention at that point in time.

Donation – You can donate your status as evident in the campaign that Facebook carried out to urge Americans to come out and vote. This created a huge movement and record number of voting ever in US history.

Saving your life – This one is the most bizarre tale but I had to include it here. Buck, a journalism grad student who was travelling in Egypt was apprehended by the local police authorities. But before he was arrested, he was able to tweet (i.e. update to his twitter profile) one word “Arrested”. His friend read that tweet and contacted the US Embassy and his school University of California at Berkeley, which sent a lawyer to get him out of jail. Phew!!

If Facebook came out with Fan page for status updates, I would be one of them. Write in the funniest, weirdest or the best use of status update that you have seen.

Read the post on how Facebook can be used to promote brands