Archive for the ‘Social Media’ Category

Visuals On Social Media Are A Boon

Monday, June 17th, 2013

blog There”s no doubt that we”re moving toward a more visual marketing world. As users, we often prefer consuming visual content to reading blocks of text. In fact, Facebook users are uploading approximately 300 million photos to Facebook per day, up 20% from earlier this year. Even usage of the photo-sharing tool Instagram, purchased by Facebook in April of 2012, has increased 1,179% in six months. But as a business, will catering to this new trend in visual content have a positive impact on crucial engagement metrics, including Facebook Likes, comments, and potentially even link clicks?

There is no doubt about the fact that we are moving towards a more visual world. It is because, we as users tend to consume visual content more often compared to the text. But is this going to impact brands in terms of their engagement metrics and virality is the next big question.

Facebook, Pinterest and Instagram, all of these social media sites have really flourished in visual marketing in the past year and continue to do so now also. Nowadays, almost all the businesses are learning to ‘Show’. Not ‘Tell’. Beautiful content and magnificent designs have largely fuelled the visual marketing category on social media. Some time ago it was believed that “content is the king”, but today, looking at the visual impact it is clearly evident that “a picture is really worth a thousand words.”

When brands moved from blogs to Facebook updates, the posts became shorter followed by Twitter that shortened the posts to 140 characters. That’s not all, as now brands even skip the word bit and are moving to social media platform like Pinterest for visual communication.

As technology is becoming more advanced, people are also adapting themselves to this trend aggressively and with a fast pace. The shifting habit of technology users has resulted into this fascinating trend of visuals. People are trying to engage more and more on social media through their smartphones now as they have realized that clicking pictures while they are moving or on the go is less tiresome than actually typing an update on a keyboard.

Facebook

Cover Photos

Fanta Facebook Cover in 3D was a major attraction amongst the consumers and was like a visual treat for them. it was appreciated across the Facebook page of Fanta and created a mark.

403838_10150908531941634_2054336603_n

Dunkin Donuts

dunkin donuts

Photo Albums

Upload photos of your products or what your brand is talking in creative ways.

Oreo is a great example of creative display of a product.

oreo

Economic Times had launched a campaign ET Against Half Knowledge on Facebook wherein they showcased fantastic doodles to support the facts of the campaign. It was very creatively designed and garnered huge response & engagement.

942647_146614962192330_1154224248_n  733827_141026006084559_1596586798_n

Pinterest

– You can create multiple boards with images that relate to your brand.
– Make sure each board contains relevant visual content.
– Do describe your brand in few words. Users are on Pinterest to pin, not to read.
– Use the content related to your product to help promote your own & categorize your boards.

Oreo

oreo.....

 

Lakme Salon

lakme

A brand post that includes an album or a picture receives more engagement from fans than a text-based post. The ultimate fact that Pinterest has shot to social media stardom is its image-based platform & the surging popularity of infographics both point towards the fact that “consumers want images, and that too lots of them.”

Instagram

                           Forever 21                                                           Puma

forever 21 Puma

Twitter

Starbucks Coffee

starbucks

Brand managers can create an amazing look and feel for their brands with a proper social media design strategy using photos and videos of their brand message. It will not only reinforce the brand credibility but will also make your brand stand out from the crowd.

the-shift-to-visual-infographic-icuc  It is also found that when people share something or when they engage with their friends on social media its mostly pictures that they have enjoyed the most in. In terms of brands, a large number of people are more likely to engage with brands that post pictures. Pictures have therefore, created a unique place as a brand post by standing out from the clutter of too much text or words. Pictures or visual imagery stand out and provide a gist of what a particular post, update or an article or any content is talking about. The image or post, when attractive, urge the user to click on it and read to know about the update. Pictures have, to a large extent become a short form of communicating great chunk of information; that too quickly and with ease.

Going ahead with the idea of picture it is indeed an effective step that brands can take to evolve in the industry.
How will this visual stimulation help brands?

To cite an example, a lot of fashion brands use visual social media sites like Pinterest and Facebook to market their products or collection. It’s the visual fantasy that sells a product in the fashion world. As customers prefer to see a particular designer piece of clothing on a model and visualize it as a suitable piece for their clothing. Visual media works here in a great way as when pictures that inspire the designs are shared, more and more consumers get enticed to your brand. Instagram, through which brand can opt for sharing a personal look also, is being used broadly across the globe. The visual content strategy by brands can mostly focus on user-generated content where they can ask the users to participate in a particular project; contest etc. by posting their own videos and images.Till date the social media managers for different brands, experiment with the content they have produced, and then monitor it on a weekly, monthly or a quarterly basis to check what is most striking with the customers or audiences. Striking the right balance between the ideas, content and visual imagery is the most important. The idea has to be relevant, attention grabbing, shareable and consisting of variety.

Now, the time has arrived for all the brands to get seen & get known.

The more a brand message is seen online, the more happy consumers feel with your products. And when they are happy with your brand, they instantly become the dominant voice for you in the industry, attract other clients easily & also share their views on social media. On the whole, help your message go viral increasing the credibility of your brand.

People instantly become comfortable with your brand when you increase the online visibility; it creates an impact on their minds.
Image Credits:
The Shift to Visual Social Media Infographic and screen shot
(sociallysorted.com.au)

Well, brands need not put their integrity and authenticity at stake; they just need to take an effort to get seen. Now Facebook is such a platform, where Facebook users get excited about anything and everything with attractive imagery and content and share it with their friends. Therefore, images attain more visibility. Visual marketing by a brand leads to more recognition, more trust and higher engagement.

Have you ever noticed on the bottom left of your Facebook post where it shows or tells you how many people have seen it? You might have say 3000 likes and just 80 people who have seen it; you would be like, what is this happening? How come?
The mechanism that works here is that everyone who has liked your page does not automatically view your posts. Facebook has EdgeRank, which is the way through which they determine how far your posts will reach. To be more precise, you, as a brand would need engagement to get more views to your post.

When more people like, comment & share your posts; Facebook allows your posts to reach more people. Therefore, images are a must have for your marketing mix.

Quality is very essential, you just cant risk the image of your brand by using a low quality image. Your visual marketing efforts should in the end turn out to be a present to your customers. Your brand should by all means aesthetically appeal to their eyes and exceed their expectations.

With so much of chatter & clicking happening on social media channels in today’s age, it is important to create content that is attractive enough. For this, brands should in the primary stage, not pursue audiences first, instead track the platforms where consumers engage with the video, image or article shared. So, basically brands should at first consider the channel through which they will spread their content across.

Entrepreneurs and brand managers, post embracing the importance of images & videos should take steps to optimize their visual content to attain real traction on social media platforms.

Marketing should be kept consistent

Bring to light the personality of your brand & gain an idea of the type of content that your followers or consumers get attracted to. Once it is known you can post what gets most traction. And people will look up to your posts and message everyday.

Infographics: Invest in them

Its an absolutely neat way to combine visuals & text to put the message across. Infographics go viral across the social media platforms and are one of the best ways to communicate & engage. It can be used as a thoughtful and fun tool and widely used on Facebook and Pinterest.

Tell a real story

Images that brands post should, like the words tell a remarkable story. A great amount of time and money needs to be invested in the same to create such pieces of image or visuals.

Pair the video and text

Creating a video content is the key to success. Place a good quality video with the text content. Do keep in mind that poor quality videos if posted foster great loss for the brand.

Be very sure of your Brand message

Its easy to post videos and photos on social media for branding. But, a visual that complements and is in lines with your brand message is worth more than a thousand shares and repins. It is because if people look at your videos and photos and they know that your brand or company is behind it, it is the most positive instance.

Visuals should be formatted properly

Before displaying your visuals on social media platforms, make sure they are of proper size, width, height, resolution and according to the platform you are posting on. The timeline image, the highlighted image, pictures for Twitter, Pinterest etc. should all be nothing but perfect.

Visual social media is the technique by which brands can get marketing data to customers than they would by using other means of advertising. Well, this has worked to boost sales. This form of social media is here to stay. Even, new websites that easily enable consumers to share photos & video are being created almost every day. Brands will therefore reach out to their customers in different ways.

It is clearly evident that brands that will be able to resonate with the power of visual marketing or media will be amongst the top market leaders in times to come.

The rise of social media platforms like Pinterest & Instagram, followed by Facebook’s acquisition of the latter strongly shows how visual content is actually becoming the powerful online communication force. This would surely ensure an increase in engagement & interest by offering people more of what they want. Also, today in this social media era, even the search engines rank the brand content based on the interactions, shares and engagement. Don’t you think, to inspire viral marketing, brands should use visual content on their social media channels? How do you think the engagement will get increase?

Blogger of the Fortnight: Sorav Jain

Monday, June 3rd, 2013

zn3y4z5meteo127rgvng Blogger of the Fortnight

Current Position and Organization:
Thinker in Chief @ echoVme
Educational Background:
University of Leeds
Blog Name:
Social Media & Digital Marketing Blog

Sorav Jain is the thinker in chief at echovme, which is a strategic digital marketing company. He is a trainer, speaker, entrepreneur & a blogger. And apart from this he is also an animal lover and PETA activist.

Sorav is a qualified Masters in International Marketing Management from Leeds University Business School (U.K) and also alumnus of Loyola College, Chennai, one of the finest institutions renowned globally. He started his career at the age of 17 as an SEO executive and Freelancer content writer. Sorav has also been awarded the Best Market Research Presentation Award, Leadership Award, Class Champion Award 08 and many precious accolades from Leeds University Business School.

With a passion to deliver the social media marketing expertise that he acquired over the years, he came up with his own venture echoVME. Being an accomplished trainer himself, he teaches Social Media Marketing and Personal Branding subjects at Madras Advertising Club. In his past days he had also designed & executed social media marketing campaign for leading brands and companies.

His passion in the world of social media marketing motivated him to come up with Social Media & Digital Marketing Blog. His blog shares insights and tips in digital marketing and teach you how to start a business with an expertise in social media marketing. For Sorav, blog had always been a very important tool for marketing.

He believes in sharing whatever he learns and therefore has come up with an amazing range of Social Media Marketing workshops across India and trained thousands of professionals on Social Media. He considers himself to be a learner on the first hand and trainer on second. For those who are yet not sure what is the scope of Social Media in business, Sorav’s workshops offers them a space to explore the potential of this medium.

Born with fantastic socializing skills, Sorav is certainly a well-known face wherever he goes. His power of thoughts and concepts entices professionals, entrepreneurs and social media enthusiasts to his blog and summits. He has specialized in designing digital marketing strategies with a simple thought that once you are confident of what you are doing, you learn to ignore things that hardly matter.

The tips on social media marketing, strategies and the knowledge that he comes up with everytime for his readers and professionals across, entitles him to be our Blogger of the Fortnight.

Click here to read more about our Blogger of the Fortnight series.

Celebrity Endorsements On Social Media

Monday, June 3rd, 2013

blog image The presence of brand ambassadors is an important element to the success of a brand, especially when you are promoting it through social media. Brand ambassadors play an important role in leveraging a brand’s value. Therefore, targeting them as a part of the social media strategy is definitely worth spending time on. They are basically well known celebrities who have an amazing fan following and can effectively influence the decision making of people by endorsing a product.

They render instant marketing opportunities and act as the best critics for your business. Discovering & creating the right brand ambassador is indeed one of the most important things brands need to think of in order to get the best results in the marketing and social media world.

Moving on, lets find out effectiveness of the brand-celebrity connect where the brand image formulation process is actually accelerated with a celebrity endorsement. Also, how important are the celebrity endorsements for brands on social media.

How does it matter as to which clothing brand does Nargis Fakhri wear? Or, which mobile handset does Amir Khan endorse? Have you ever paused for a minute and wondered that the soft drink you are having has come to your table because somebody in the house is a Salman Khan fan! This may actually surprise those people for a minute and make them think, who are always curious to explore a co-relation between things.

Well, the entire concept of celebrity endorsement has evolved from what we call as a “Testimonial”, which is a spoken or a written statement by a person figure or from a citizen admiring the virtue of a particular product or brand.

As by each passing day social media is growing and becoming more influential in everyday life of people across the nation; companies and brand managers are tapping into the increased exposure this can provide to their products. With this, the rise in celebrity endorsements has led to a phenomenon where social media is now seen as an effective means to promote their brands through the personalities of the celebrities they sponsor.

Even, many full moons ago, marketing professionals focused on sticking a celebrity face behind a brand or a product to foster increased sales. This approach garnered success from all corners and has led to a point when it is almost impossible to name a big brand without some kind of celebrity brand ambassador behind it.

The ‘likes’, the ‘tweets’, and the ‘pins’ for a brand which is endorsed by a celebrity are reaching to a great level these days.

But the question is, do we really need celebrities?

Yes we do! There are facts that suggest the same. For example: In 2005, Motorola with its first ever ‘India Centric’ phone launch was all set with a brand name, objective etc. but later couldn’t garner market share. The marketers & brand managers of Motorola roped in Abhishek Bachchan, who had that techno-savvy-young-achiever image, as a brand ambassador. This certainly was a great step which certainly increased the market share of the product.

It has become more like a trend now, where we find celebrities tweeting about the brands they are endorsing & posting pictures of the photo shoots of these products. It seems like stars here want their fans to know about the products they endorse.

In the recent past, Salman Khan used his Facebook page to post videos of his ad for ‘Thums Up’. He was also seen changing his cover photo incorporated with the brand tagline of the Cola giant, eventually providing an advertising space for the brand. The page was flooded with tremendous comments and likes from his fans.

Coca-Cola India launched a summer campaign for its top brand Thums Up on the Facebook and Twitter pages of its new brand ambassador Salman Khan, taking the cola war to the online space. Salman Khan, the most popular Indian actor on the internet, has lent his Facebook page to a brand for this crucial campaign on social media. The actor’s Facebook page has a fan base of over 7.7 million, and he has 3.45 million Twitter followers. This is his first campaign for the beverage maker after a gap of a decade.

thums up Salman Khan, 47, is hitting the great success wave with fantastic super hits and currently charging the highest endorsement fees in Bollywood.

Thums Up’s new campaign will take ahead the dare-devilry message synonymous with the brand.

Coca-Cola has also signed an agreement with Khan’s charity, Being Human – The Salman Khan Foundation, to jointly promote, conceive & execute charitable & social activities.

Two years ago, Coca-Cola had also signed cricketer Sachin Tendulkar as Coca-Cola brand’s ‘happiness ambassador’ for a three-year deal.

Fashionandyou.com, India’s leading online fashion and lifestyle store also launched Nargis Fakhri as their Brand Ambassador through social media. They showcased her on the portal’s website & Facebook page through a quirky teaser campaign named “Who Is She”, which received innumerable entries.

Screenshot_4

Click on the image to go to the website and blog

She epitomizes fashion and style which complements the brand positioning very well.

FashionandYou possess one of the biggest social media footprints for e-retailers in India with a million plus fan base on Facebook. It is the first private online shopping club to achieve this milestone in the fashion and lifestyle segment worldwide

Check out how this online lifestyle and fashion brand launched their brand ambassador through this TVC on YouTube here:

nargis

 

Godrej launched its ‘Zindagi Muskuraye’ campaign with the Bollywood actor and perfectionist Amir Khan as Soniya. Amir, dressed up as a woman was seen in Godrej’s new commercial during IPL. Godrej commercials used this story with Amir to tell about their new range of products that enable a brighter living or ‘Zindagi Muskuraye’ thought. To bring about an interaction with its consumers this campaign was promoted through social media too. Quite amusing though, but everyone was waiting for this story to unfold.

godrej

Click on the image to go to the website

Videos were uploaded & shared on both mediums and fans were encouraged to guess what would happen next!

Aamir was also revealed as Sonia few days prior to the TVC going on air. A trailer was also shared with the social media community following this. Special Facebook and Twitter pages for ‘Zindagi Muskuraye’ were created that were occupied in engaging the online community with the ongoing story of Sonia, Sam & Meera.

On Facebook, fans were invited to watch the various episodes & guess how Sonia would react next, with prizes to be won. A Facebook app ‘Bloopers friends makeenabled fans to tag their friends on the page and share their embarrassing bloopers. There was indeed a great response from fans for the app.

 Godrej

Even the Twitter page followed the engagement activities happening on Facebook. The ‘Bloopers Friends make’ on Facebook was run as #BloopersFriendsMake contest where followers were to tag their friends & share their bloopers. The product embed in the videos, coupled with amazing updates on Brand Ambassador Amir & the content on bright ideas surely took the brand to an all new level.

Celebrity endorsements are nevertheless an amazing marketing tool. The fact is that integrating celebrity’s star power will not only create awareness and interest of the brand but also leverage it on social media effectively.

Choosing the celebrity for a brand:

Choose a celebrity who induces positive emotions in your consumer’s minds, is likeable and creates buzz. In order to render credibility to the brand, make sure the celebrity is a good fit & has expertise with your product.

The value of celebrity endorsements have heightened with the rise of internet to a great extent. As an ever shortening attention span of consumers is becoming a concern for social media managers, a big celebrity name can help the brand get noticed. Celebrities do get our attention.

Celebrities have a great prestige and influence on social media. Therefore, it shouldn’t come as a surprise as to why advertisers and brand managers are increasingly leveraging social media platforms and celebrities to attract more and more consumers.

Celebrities are no doubt an invaluable asset for advertisers on social media. Celebrity endorsements trigger brands on social media and in turn signal consumers that a particular product is a good one. If you, as a brand rope in the most popular celebrity, come up with strong brand strategy etc. then it could have an extensive reach with social media. At the same time, if its outdated, the chances are it will attract negative emotions to the brand.

A few basic facts that you as a brand should take note to ensure a successful selection of the celebrity as a brand ambassador.

Selecting the right Celebrity

Anyone who is famous may be the right celebrity. However, the aptness of the celebrity largely depends on the product or service. Most advertisers insist that their celebrity ambassador should have charisma & popularity. This is the reason we see more of movie and television stars, athletes, real-life heroes, etc. acting as brand ambassadors in the market.

chart

How a Marketer or Brand Manager should choose a Celebrity

Selection of the right celebrity is very crucial. The needs of the brand rather than the fame of the celebrity should be the primary criteria when selecting a celebrity spokesperson. The celebrity’s physical attractiveness, values, and credibility also matter tremendously. However, it would be suicidal to forget about the target audience.

Types of Celebrity Endorsements

Celebrity branding also has many aspects. A slight amend in the type of branding used can result in either a great success or a miserable failure. Celebrity branding falls into five general categories:

· Testimonial: Celebrity acts as a spokesperson for the brand.

· Imported: Celebrity performs a role known to the audience.

· Invented: Celebrity plays a new, original role.

· Observer: Celebrity assumes the role of an observer commenting on the brand.

· Harnessed: Celebrity’s image is integrated with the ad’s storyline.

A few challenges that can rope in:

A negative or a bad behaviour by the brand ambassador can create problems. For example: Tiger Woods lost his deals with Tag Heuer, Gillette, Accenture, Gatorade and a few other firms after it was discovered that he had extramarital affairs with at least a dozen women.

Nowadays, there are a few things that the marketers have to keep in mind for a smooth journey of celebrity endorsements they do. It is that, the Office of Fair Trading (OFT) has asked the celebrities on Twitter to be clear about their nature of advertising.

The OFT termed these advertised tweets as ‘deceptive advertising’ and said that the celebrities should clearly tell through their product promotion tweets whether they have been paid in cash or kind that too by using the word “#ad” or “#spon” (i.e., sponsored) to accompany the tweet.

One needs to have a social-media presence in order to have a successful, scalable business.

Celebrities have since a long time been an essential element for a new product launch and will remain to do so in the near future as well. It is because of their mass appeal and their loyal fans. But, when it comes to a brand, the impact is very high than just an advertisement that shows a celebrity.

The use of a celebrity magnifies the effect allowing the consumers to equate their (celebrity’s) personality and the brand together.

Don’t you think celebrity endorsements on social media are here to stay as their ability to deliver amazing results for brands is fantastic and cannot be sidelined at any cost? Therefore, in a world full of brand clutter & product muddle; celebrities seem to hit the nail on the head. Have you as brand managers identified your brand ambassadors? What have they done for your business, specifically on social media?

Social Media Marketing For Newspapers

Wednesday, May 15th, 2013

clip_image002Social media platforms might seem like the newest way of doing business, but if you look back people have been socially networking since the dawn of civilization, way before social media sites. It was basically printed marketing materials that businesses used to connect to their customers. Well, this practice is still on but with an aggressive inclusion of Social Media Marketing too. Few newspaper brands have taken a step to embrace social media to enhance their newspaper’s content and increase revenue. With a few excellent ideas and strategic steps newspapers can employ social media to create a journey for readers & consumers rather than just a linear reading experience.

Possibilities and opportunities online for newspapers are huge and are surely marking a fundamental shift in the way they approach their audiences. Followed by this, it is clearly evident how some traditional media entities have embraced the social media platforms like Facebook, Twitter & blogs to some extent as important tools to use them to publish and curate news reports.

These social media platforms can evolve as valuable sources for story ideas and means of connecting directly with the communities and consumers across. All this makes perfect sense where social media stands as a medium for reporters to connect with the communities they cover.

An extra care must be taken to ensure that the entry of a newspaper brand does not degenerate into misuse and abuse. Social media is changing the way we conduct communication, business and personal perspectives.

Many journalists are also nowadays reaching out to social networking sites to assess what people are thinking about a particular issue etc. If we look back, few months before there were incidents like the Delhi gang-rape, the anti-corruption movement of Anna Hazare which had raised discussions, views and comments all over social media too. Even during Hurricane Sandy in US, people reached out to journalists through photographs.

Furthermore, there are a few social media strategy tips that would surely aid newspaper brands and organizations to enter, implement and execute their social media presence with ease.

Crafting a strong social media strategy for your newspaper will help you avoid drawbacks such as: posting content that consumers or community members don’t find engaging, posting during times that do not foster engagement and posting too much content.

What you need to consider in your Social Media Strategy Development Planning:

· Establish goals.

· Decide the tools that you will use to implement your strategy.

· Content type has to be well thought of.

· A keyword list has to be established.

· Set milestones and determine how you will measure the presence of your newspaper on social media.

· Ensure the social media strategy is successfully managed.

Followed by these tips you will have to plan the social media strategy for your newspaper.

· Set specific goals.

· Establish the strategies you will implement to attain your set goals.

· Create revenue generating content ideas and list of content sources.

· Design content that positions you and your newspaper as a thought leader.

Well, do keep in mind that videos and photos nowadays are a great content because social media has also become a lot more visually driven. So you might think of using photos and or videos whenever possible.

facebook-twitter-youtube-social-media-news1

Newspapers- When Planning a Social Media Campaign need to look into these:

Targeting: one of the most useful ways to reach your target demographic is to pay attention to your consumer’s needs. Keeping a regular track of their search preferences online or what they ‘Like’ on Facebook, what they share is also a great way to target the intended audience as your print campaign might be tailored to meet their online interests.

Feedback – Effective advertising attracts consumers to your site or business, but ultimately the final approval comes from the consumer. In order to fine tune your campaign you need to receive feedback online. Therefore, setting up an online feedback makes it suitable for customers to share their opinions. Print ads that link this online URL for feedback will help direct your clientele and ensure that they are able to point out the pros and cons of your promotional items.

Creativity: Most newspaper brands realize that a perfect balance of online content and physical information is necessary, but most of them aren’t sure how to achieve the balance. Trial and error and the ability to be creative both on and offline helps them achieve the balance. Experimenting with both of these mediums renders a better understanding of which areas are effective and which ones require more effort.

Cross- Promotion: Balancing the online and offline medium is essential. For example: if you send out a leaflet or a brochure, make sure you mention a link to your social media pages etc. and similarly if you are running a promotion use both the elements of your ad campaign. This way you can attain greater attention to your print items as well as your online resources.

QR Codes – A term that has quickly become viral in the business world, QR (quick response) codes are implemented by a variety of brands for their ad campaigns. These codes allow users to download information instantly to their smart phones. These can be incorporated on business cards, brochures, direct mail, or other print pieces.

The creation of online content has led many newspaper brands to also embrace external content curation.

Even editors are striving to provide value to their readers by recommending articles from other sources to follow, as well as by sharing links posted by their community. On Twitter, newspapers can identify that being seen as an authority in their field is more important than just tweeting their own content.

Retweeting external links that they find relevant to their community and using Twitter lists to suggest additional accounts worth following must be done occasionally. Newspaper publications are using social media to harvest ideas based on feedback from their social media communities to efficiently craft future issues.

By asking questions across social profiles, monitoring comments and measuring response rates, brands can measure their readers’ pulse more accurately than ever. Social media is also being used as a direct source of content. The possibility of being featured by a favorite newspaper publication entices fans to contribute online. Newspaper brands can encourage photo submissions via contests or prompt fans to respond to Facebook polls.

Beyond adding depth to upcoming issues and digital content, these newspaper dailies have opened a regular dialogue and established a lasting relationship with their readers.

Newspapers are invaluable sources of content that builds influential connections and collective knowledge.

Social media is powerful enough to organize revolutions, so why not integrate them in your advertising and marketing campaigns. Social Media platforms are incredibly effective when used properly and one of the most powerful ways to integrate in the campaigns. You can simply link your print campaigns by including links to your social media pages to also provide latest news and information to your customers regarding your company.

In a nutshell, researching on the target audience, presenting a strong brand identity across all platforms, bridging the gap between generations, cultivating testimonials from social media sites, promoting the social media profiles with a call to action, creating print marketing worth sharing and tracking the effectiveness of the media are a few things that would mark the success of your brand.

Lets throw some light upon how a leading newspaper is actively progressing on Social Media through campaigns, engaging content, fruitful strategies etc.

 

Its Economic Times, India’s Leading Business Newspaper which offers Business News, Financial news, Stock/Share Market News, Economy News, Loans & Banking.

Economic Times

This leading newspaper aims to be the most trusted business & financial news and information provider irrespective of medium (Print, TV, Online, Mobile) & language (English, Hindi, Gujarati) of delivery. The Economic Times is India’s No.1 Print English Business Daily with www.economictimes.com as the No. 1 Business News website in the country.
The Economic Times also has Vernacular Editions, Mobile Site and Portfolio Management Tool.

The Economic Times Facebook page gives its readers a great insight into the latest news, updates and content that consumers/readers relate to and look for.

image

The Economic Times Twitter operates with the handle of @EconomicTimes and the newspaper ensures that tweets on regular basis appear on the handle and keep its readers and consumers updated.

image

Economic Times’ YouTube channel basically links to the ET NOW channel.

ET NOW is the 24-hour business news channel in English by Bennett, Coleman and Co. Ltd.; it brings to television the unmatched resources & expertise of The Economic Times, Indias no. 1 business daily and the top business media brand in the country. The strategic alliance with Reuters enables the highest quality of global perspective to news on ET NOW. Breaking stories that matter &with cutting-edge analysis, insider perspectives & skilled advice. Click this to check their YouTube channel.

image

Economic Times – The Power of Ideas

image

It aimed to encourage anyone and everyone with a business idea to realize their entrepreneurial dream.

It is a platform where ideas were polished and nurtured with personalized guidance from mentors before being taken forward to investors for funding. This ET initiative was taken in partnership with the Department of Science & Technology, Government of India and IIM-Ahmedabad’s Centre for Innovation Incubation and Entrepreneurship.

And incase they didn’t have any idea they were motivated to try the app. This app motivated and triggered ideas into those with no ideas at that time!

image

Check out their Facebook page to explore the campaign!

image

They also came up with contests for this Power of Ideas campaign initiative.

image

A very creative display of their ad campaign on their website was also linked to social media. Click here to check out their creatives.

image   image

ET Against Half Knowledge

Economic Times took a firm stand with its latest campaign, against half knowledge. The initiative positions ET as one that provides incisive and analytical coverage of developments, and therefore, a source of complete knowledge.
The campaign contextualizes ‘Half Knowledge’ situations in people’s daily lives. It has broken out with print and digital media, which will be followed by outdoor, radio and television.

The facebook page is ET Against Half Knowledge that highlights the pitfalls of Half Knowledge, followed by enticing content shared on page. The page has acquired more than 42K fans and shows a good engagement in terms of fan responses.

image

Undercover Confessions

This tab basically urges the readers and consumers to share their instances or acts of Half Knowledge kind. Readers are supposed to post their confessions anonymously wherein the best post gets featured on the ET Against Half knowledge Page.

image

Close Encounters

This tab on Facebook asks its users to share anecdotes of Half Knowledge moments, the close encounters one has had with the Half Knowledge. The post with highest ‘Likes’ won prizes everyday.

image

ET Against Half Knowledge campaign had also come up with a few TVCs to better explain the cause. Check out this television commercial on YouTube.

image

Doodles

An amazing thing that was a part of the content strategy of this campaign was Doodles. These doodles were brilliantly designed and which normally had content that spoke about myth busters, brand failures due to Half Knowledge etc. Visit Facebook page to have a wonderful tour of these doodles.

image   image

A Website has also been designed for the cause which is divided into three categories:

· Curse of Half Knowledge

· Bursting Half Knowledge

· Rise Against Half Knowledge

One can join the movement by taking a pledge against Half Knowledge. People can also take the quiz, share stories and quotes on Half Knowledge exciting prizes everyday. All these user submissions have also been integrated with social media.

image

The Economic Times Young Leaders

This initiative by The Economic Times is India Inc’s first ever initiative to recognize and acknowledge the leadership potential among young executives. This initiative was taken to foster a culture of managerial excellence across India Inc. by identifying and nurturing promising leadership talent at the youngest levels. The initiative aimed at providing a forum for young managers to test themselves against their peers at a level that is unprecedented.

The Economic Times Young Leaders encouraged:

· Networking with the country’s best young managerial talent;

· Self-discovery of one’s own leadership strengths and limitations on globally-validated and industry-endorsed standards;

· Meeting with some of India’s blue-chip CEOs;

· The ultimate high of featuring in the coveted The Economic Times Young Leaders ranking, thus gaining recognition as one of India’s top talent.

image

Click the image to check their Facebook page

The content that was shared included success stories of leaders across the world and case studies. The complete initiative of this campaign was to bring out the leadership quality in young entrepreneurs and motivate them to succeed. It was largely appreciated by readers and gained a great engagement level throughout.

Click here to browse through their Website

image

Surely its a wonderful effort by a newspaper to embrace social media to its full potential and leverage its identity. The Economic Times stands as an example for other newspaper brands to take a step into social media and succeed.

Newspapers need to adapt the latest trends in order to stay ahead of the competition. How do you think can they integrate the online features into a print campaign? Do you think social media can pave way for newspapers to enhance their online presence? Will planning and research help newspapers find a proper balance of print and online techniques to reach the target audiences effectively?

Brand Content & Tone: How Social It Gets!

Thursday, May 2nd, 2013

Well-Known World Brand Logotypes What is spoken about here is the ‘hard to define’ nature of emotional connection of brands. How brand managers can think of ways to strengthen the connection between their brand and the target market. Also a light is thrown upon what some of the reputed brands have done with the emotion of content & tone. Moving further the statistics in this context bring in some awareness to this element too.

Behavioral psychologists have long argued that only 30% of human decisions and behaviors are actually driven by rational considerations. This means that more than 70% of consumer loyalty and spending decisions are based on emotional factors. And it’s these emotional experiences that create connected, passionate, engaged customers.

Therefore, Emotional Connection = Engagement.

Engagement is based on emotional attachment between the customer & brand that develops and endures over time. The more frequently and consistently a brand can connect with a customer on an emotional level, the stronger and deeper the customer becomes engaged with the brand. One of the key factors for forging a meaningful, emotional relationship with customers is the brand‘s ability to integrate into their lifestyles. Brand becomes relevant in the customer’s life when this is achieved. Foundation of the brand-customer relationship becomes one built on loyalty, relevance & dependability.

Every ad generates an emotional response. Emotional responses constructed through a strong content are hard-wired into our brains and essential to our survival. Familiar & pleasurable ads generate more attention and attract us, while painful or threatening ones repel us. Emotional connection is a powerful way to link the heart of your target market with the soul of your brand.

social-media_brand_voice

Image Courtesy: http://www.socialmediaexplorer.com/social-media-marketing/finding-your-brand-voice/

We, as activators of our clients’ brands should:

Strategically let them think over two questions:

(a) Which emotion can they own?

(b) How much emotional intensity does their category and brand merit?

Both answers are defined and limited by the target market.

But within those limits, you can tailor almost every business decision you make to maximize the appropriate emotional connection.

We respond emotionally to everything!

Emotion in Advertising is Pervasive, Yet Misunderstood. Advertisers talk about importance of generating an emotional response from people. However, they rarely stop to specify exactly what characterizes such a response or why they believe it is important.

The subject of emotion in advertising tends to bring certain types of commercials to mind! Does any commercial come to your mind?

Lately, you all must have come across popular brands and the ads where emotion in the content was given a great importance.

Coca Cola- Haan Haan Main Crazy Hun

c1

Click here to watch the complete ad

Coca Cola

• The theme of the ad is "Open happiness", which is a very good concept and surely a need of the time.

• It can change the mood of a person and help him/her relax, have a laugh & forget tensions for the moment.

• Ad comes as a beautiful surprise and might even inspire someone to do some crazy but useful act.

• The acts designed are from our day to day life.

• The tone is that of today’s people, they keep talking about dude this is crazy….dude she is crazy, so coca cola took that insight & made the copy.

• The positive associations also work to create a brand that is loved.

Creativity/Freshness:

• Unique in concept.

• Focus on spreading love & happiness.

• Fresh idea to share happiness even with strangers.

Coca Cola always comes out with something unique in its concept; however their campaign always focuses on spreading love and happiness. This advertisement is also creative in its own natural way as every character in this TVC is trying to shower happiness/ kindness through any means. So its kind of something fresh idea to share your happiness even with strangers.

Emotional Connect:

• Acts of kindness by feeding the dog, giving a bottle of coca cola build an emotional connect.

• Emotional connect is high as it shows how one gets peace by helping others or by making them happy.

It is at par in this TVC as one character is feeding stray dogs and other tries to make security guard happy by giving him a bottle of coca cola. Emotional connect is high as it is showing the height of peace you get when you make other person happy.

Brand Association:

Revolve around brand value & keep brand association intact.

Coca Cola beverages always revolve around its so strongly created brand value. It has featured its beverages bottles with highlighting the name Coca cola and thus brand association is kept intact.

Relevance:

• Relevance of this TVC lies in the fact that Coca cola always impart happiness through its campaign.

• This ad also paved on the same path with a new motto of spreading happiness in your own crazy ways.

Relevance of this TVC lies in the fact as Coca cola always try to impart happiness through its campaign, this advertisement is also paving on the same path with a new motto of spreading happiness in your own crazy ways. However, spreading happiness through a bottle of soft drink doesn’t make much sense to me still the picturization was so apt that it forces you to believe it.

Segmentation: This TVC has segmented people of all the categories still youth is the main center of attraction in it as there is nothing wrong if I say that youth are the main consumers of coca cola in India.

Pepsi- Oh! Yes, Abhi

image

To check what Pepsi is doing on Twitter, click here

Pepsi Facebook Page

image

 

image     image

image

 

 

Click here for an amazing website view

image

Pepsi’s new campaign & positioning: ‘Oh yes Abhi’

• Harping on the youth’s impatience & the need to do everything ‘right now’, the campaign reinforced the concept of living in the moment.

Oh Yes Abhi! Translates into – live for the present as tomorrow is too late.

• Young people, they want things quick. Fast. Now. Hence the copy, Oh yes abhi.

• The campaign is a great combination of impatience of the cola & impatience of youth presented in a grand manner.

• Digital media like facebook, twitter, websites have also been used to promote the campaign.

Do you Recall these positioning of PEPSI?

‘Nothing official about it’ (1996)

‘Yeh dil maange more!’ (2006)

‘Pepsi ye pyaas heh badi’(2000)

‘My Pepsi My Way’(2009)

‘Change the game’ (2011)

‘Oh Yes Abhi’ (2013)

iPhone

image

"If you don’t have an iPhone, well, you don’t have an iPhone“

• With this tone and content, the commercials then launch into a quick overview of key iPhone features.

• With the voiceover explaining the stuff you’re unable to do unless you’re a proud iPhone owner.

• People who carry apple product perceive themselves as above others.

• Hence the copy, if don’t have an iphone, well you don’t have an iphone.

• It is very important to understand the emotion of the copy. It should tie up with the brand personality audience and emotion.

 

Kit Kat- Dancing Babies

image

Click here to view

• Nestle’s new campaign urges people to take a break from their busy & hectic lifestyles & get surprised by some delightful moments in life.

• Their brand message, “Good things happen when you take a break”, the ad demonstrates that taking a few minutes to enjoy a Kit Kat can bring an unexpected & adorable delight to your day.

• Known for its youthful appeal, Kit Kat brought in smiling, giggling, singing & dancing Babies.

• They took babies as watching babies play puts a smile on anyone’s face. Watching them doing something we haven’t seen before is really great.

• Shows how taking a Kit Kat Break helps you notice something good which you might have otherwise missed.

Idea- Honey Bunny

How can we forget this “Honey Bunny”? Click here to view the ad

image

• Idea Cellular’s advertising has cut a wide arc, going from ‘What an Idea, Sirji!’ to “You’re my pumpkin pumpkin, hello honey bunny”.

• This jingle is on everyone’s lips, having become quite a rage across the country, just as the earlier campaign became a big success.

• Idea’s new ad campaign- ‘Idea Rings All India’ was launched after this teaser jingle.

• “Music is something which is universal, something which blends with every culture. It’s a hummable, likeable song, and that was exactly the thought behind creating the jingle.

• It went viral and was popular across the nation, on all platforms too.

ICICI Bank- Bande Achche Hain

image

• From concept to brand communication to creative execution, ICICI’s new ad campaign is a hit.

Campaign name: Bande achhe hain (They are good men)!

• Various situations are shown displaying caring nature of a family man, primarily as a husband and a father, who keeps fulfilling his responsibilities towards his family without really making a big deal about it.

• The tone of the TVC is that while men may be a little childish in their carelessness and forgetfulness, they’re a loving, responsible and caring still.

•  The catchphrase in the background score is “Par bande achhe hain” (But they are good men).

• The ad ends with the voice-over: “Jo zimmedari nibhaate hain, jataate nahi. Unko suraksha dete hain hum. ICICI Prudential Life Insurance. Zimmedaari ka humsafar”

• In a nutshell,

• The ad is relevant with a feel of family, their care etc. & hence accepted happily.

• A unique representation of an insurance ad.

• The song, the message, concept & the way real life situation and care is depicted is amazing.

Overall:   The ad is Best in Class, Good Impressive and Appealing.

7Up – I Feel Up

image

View ad

 

image

View ad

• They used rhythm & unexpected choreography to enliven the mood.

• It is an extension of the ‘I feel up’ thought where quirky dance & music combination is shown.

• A Kathakali artist dance.

• Japanese woman in the station performing lavani .

Highlighted the two most important equity properties as ‘dance’ and the ‘I feel up’ optimism, which the brand stood for.

•  It was not much about the dance, but about joy & happiness that drives true ‘uninhibitedness’ through dance.

‘I feel up’ message resonated with one’s mind & communicated that 7Up livens up a break in the middle of a dreary boring day.

Cinthol – Alive is Awesome

image

• Cinthol in order to reposition itself came up with a fresh campaign.

• The new idea they hit upon with was – “Being Alive is Awesome”!

• Targeted at younger consumers who want to live their life to the fullest.

• Cinthol tried to squeeze itself in the entire scheme of things representing the brand essence of  a very active lifestyle.

• They tried to relate to the new generation and successfully related to what the people of today want, think & aspire – to live their life, freely etc.

Just have a look at the Facebook page of Cinthol. Don’t miss the amazing video ad that enticed a lot of viewers who not only enjoyed the ad but could also relate to the tone and content of the brand. They also launched a YouTube app for this campaign.

The After effects of using Emotions in brand content

Real challenge is to focus people’s attention. If an ad is going to evoke a response that will last longer than a few seconds, it must create a memorable feeling. It must create a virtual magnifying glass that highlights something specific in relation to the brand — some fact, idea, or impression — and give it enough emotional charge to become established in memory. The response can be positive or negative, intense or weak. Response may not be intensely positive or intensely negative, it is still “emotional.” Product satisfaction is the biggest driver of emotional response. image

Not all brands have the “right” to communicate messages implicitly through emotionally arousing content; that is a privilege that is earned over time. Brands spend decades building a connection. Example: Coke. Newer brands need to focus on establishing their functional credentials even when their ultimate intent is to “ladder up” to an emotional benefit.

We need to also believe that the choices are justified by reason, not just feelings. If all advertising generates an emotional response of some sort, the real question then becomes whether an advertisement will evoke any conscious thought.

What about the use of emotional content, context & tone in Social Media?

Well, this is a very important question because as social media is becoming the most integral element of the marketing strategies then its clearly evident that emotion and content of a brand will lay a great impact on the consumers online. And most importantly the response would be quicker than any other medium and results would be surprising. Therefore, brand managers should integrate this concept in social media too.

Maslow’s Hierarchy of needs explains this concept best.

Expectations

Picture2

Desires

Picture3

Unrecognized Needs

 

Picture4

Finding the tone of voice in SMM

Authenticity = self awareness x courage

To understand one’s self and have the confidence to be true to your human nature takes courage. Amplify both and you get authenticity.

Now the question is are you ready for a deeper dive into your business?

If yes, then there are a few questions that when answered help brands to dive deeper and understand the brand tone & content they can use in their SMM and to connect to a customer in a deeper emotional level.

The three questions for testing authenticity are:

1. What business are we in?

2. What courageous, rebellious decisions have we recently made that could be perceived as brilliant or foolish?

3. What would it mean to the world if we didn’t exist anymore?

Irrespective of the desired response to advertising, don’t you think the first step is to create a link in consumers’ minds between the memories left by the ad and the brand? Shouldn’t an ad focus attention on the brand and the desired impression at the time of viewing? Customer engagement is all about emotional connections which have proven to be powerful and profitable. Lets see what is in store for brands in future and what reactions it generates.

Crediting Social Media in Banking Industry

Monday, April 1st, 2013

9 There was a fun campaign by a reputed Indian Bank some time back where somebody gave a comment “Why Banks?” Well, this threw light upon two very common misconceptions: one that banks should not engage on Facebook and other that B2B businesses and brands should stay away from social media platforms. These misconceptions arise from a perception that Facebook and other social media platforms might weaken or tamper the brand image. On the other hand, connecting with banks on Facebook is proving really beneficial for fans, especially the younger customers of today. There is increased engagement when the bank proactively listens, fans respond and share their experiences.

Facebook is a platform that helps brands, be it banks; emerge as a friendly, trustworthy and approachable one. Twitter on the other hand is another wonderful social media tool that helps the brands to connect and interact in 140 characters.

Banks have actively taken a step to scratch the surface of the potential in social media. Study indicates that private banks are leading the race followed by a few large public sector banks.

11HDFC Bank tops the social media leverage index followed by public sector IDBI Bank, ICICI Bank, Axis Bank, Kotak Mahindra and Citi Bank. With social media leveraging brands and sectors across the globe, Indian banks are also realizing steadily that social media, when implemented with a strong strategy will not only prove to be important & profitable but build a long term identity and growth with large follower base and engagement. (Image Courtesy: Raddon Financial Group)

Globally, all the banks whether government or private have taken a wonderful step to stay connected with their customers through social media.

Sadly, there are a few banks that see social media as a platform to market their products instead of engaging with their customers and fans.

Although, HDFC is one such bank that has understood the importance and impact of social media and is doing pretty good in the banking sector.

HDFC, one of India’s first private sector banks commenced in the year 1994. To be a World class Indian bank, HDFC commenced with an objective to be the top provider of exclusive banking services. Catering to the business community primarily, HDFC has a very strong presence both offline and online.

If we talk about HDFC, their presence on social media has helped them garner a lot of customers followed by an amazing share of the market. HDFC took this social step with a simple strategy of Engage, Evolve and Excel.

In this social run HDFC is one such bank that stands out in terms of leveraging social media in terms of their presence in social media channels, the strategy they have implemented and their approach in engaging with their customers.

HDFC Bank is present on all the major social media channels namely Facebook, Twitter, YouTube, Foursquare, Pinterest, Linkedin, Google+.

HDFC on Facebook:

With more than 1.5 million likes, HDFC Bank’s Facebook page is mainly used as a space to push its marketing messages. Very actively they also started with Facebook advertising. With an amazing presence on Facebook, HDFC generates excellent feedback from its fans and followers. This not only helps the bank build a strong relation & trust with its customers but also serves as a basis for them to understand their needs and requirements. 1 It helps them promote their banking products and features too. They have recently come up with Taxpert, a tab where tax experts give their views and solve queries put across by customers. All sorts of financial news are provided to the fans through these sections on official Facebook page of HDFC Bank. They also engage their fans through contests, puzzles and finance related facts etc.

The way they use their custom tabs is worth appreciating as they not only add value to their Facebook community but also direct the traffic to their Website.

They also give regular updates on latest deals & credit card tips on shopping. With this they also sustain regular conversations with customers and encourage repeat purchases on credit cards, in particular.

HDFC on Twitter:

2 HDFC Bank’s has two dedicated Twitter handles; one for customer query resolution  and other to provide helpful tips to customers. For all sorts of queries & complaints customers tweet                    @ HDFCBank_Cares and the Twitter handle @HDFC_Bank provides useful finance tips, information related to tax and offers etc.

Their approach on twitter is based on sharing interesting facts and information with their followers, engaging them through contests, puzzles followed by sharing products and deals they have to offer. They are very active on twitter, no wonder they are generating followers at a pace equivalent to their growth on social media which is commendable. The way they handle their customer queries deserves a hug applaud as their communication is not only considerate & explanatory but personalized. They now have a healthy follower count of more than 6.4k.

 

YouTube:

3HDFC has conceptualized and created some of the amazing commercials which have paved their way  through the YouTube channels. Also, they provide useful ‘How To’ videos for mobile banking, net banking etc. These commercials acquired a huge amount of viewership on their YouTube channel. Video content is very engaging & benefits the viewers. They are consistently trying to post and promote as many videos as they could to leverage their brand through YouTube.

 

Linkedin:

4HDFC’s company page on Linkedin has around 43k followers. They display their products and services on this page and get recommendations from the users which serve as a live testimonial. Being actively present on Linkedin helps users to browse the company details and employee information.

 

 

 

Pinterest

HDFC bank’s official Pinterest page gives useful information about their exciting offers, products and latest  trends in the Banking and finance industry. They innovatively motivate their fans and customers to keep pinning to their boards of interest in this space.

5

 

 

 

 

 

 

 

 

Foursquare

HDFC Bank on foursquare provides exciting offers & privileges tips for consumers to avail discounts with their HDFC Bank credit/debit cards.

6

 

 

 

 

 

 

Google+

7

 

In an initiative to amplify its services, HDFC leveraged this medium to spread their services, offers & discounts to its customers. They provide useful information to their fans through various properties they have on social media. The page has also crossed a milestone of 1.5 Million of fans.

8

HDFC deals with its customer issues very efficiently in a personalized manner and short time. Banking is a sector where a lot of care and precision has to be taken as it brings along with a great deal of negativity too. But when it comes to HDFC, it goes without saying that this bank has tried its best to keep the level of negativity as low as possible with its interactions, engagements and most of all its effective customer service team. They are doing a really great job with their social media efforts.

 

HDFC Bank is not only reaching out to their customers and fans through social media but also engaging them consistently with informative and interesting contests and tabs. They hold tax trivia and secure banking twitter contests wherein people are offered secure banking and tax related tips and learning about tax in a fun way. This not only helps them build effective thought leadership across the industry but makes them stand out for their social efforts.

How Banks should leverage Social Media?

Social Media is emerging as the new destination for bankers to reach out to a great range of their customers overwhelmingly. Before taking a step into the social media world, banks should pause to check out the security and regulatory issues related to banking. They want to embrace this newest way of connecting with consumers, but with care.

People are also keen to access banking services on social media therefore banks can effectively maintain a social media presence to garner more engagement with their services.

There’s a lot that a bank can explore on social media platform and further strike a trend in this sector. The trend of being on social media and show off the social credentials has already begun amongst the banks and is very actively moving ahead with rising competition in this space too.

10

Moving further, it is fairly evident that internet penetration on a global level is in an upswing and so is the use of smartphones. Social media is therefore shaping the future of almost all the future brands.

The need of the hour for banks is to leverage their brand interests, increase visibility of their offerings, increase interactions and place their customers in high regard. Banks are coming up with various mobile friendly apps that connect the consumers with the brand further helping them attract prospective customers. These apps act as a marketing device to promote offers and discounts.

Social Media, once strategically implemented marketing communication plans can help banks in some of the great things like: Community Building, Product Research, Customer Service, Marketing & Promotion and Transparency.

Once the banks implement social media into their marketing strategies, it would not only lead to improved branding, but they could also understand consumer perceptions about them, leveraged product research and a strong relationship building with customers. This also brings a great level of transparency to banking services. Banking and finance sectors, unlike the FMCG sector have one-to-one relationships with their customers. Social Media enables this engagement and motivates the brands to be accountable.

 

Making social media as one of the most important arms of customer support, educating and informing fans about the security issues & safe banking practices, encouraging the workforce, offer customized solutions gained from social media insights will surely go a long way in crafting social media banks of the future. One thing is evident that to be a successful brand on social media, brand managers and strategists need to evolve with variety of strategies keeping in mind the strong execution and sincere intention. In your opinion what can be further strategies by reputed banks on social media?