Archive for the ‘Social Media’ Category

Has social media made us Bold & Gutsy?

Monday, February 8th, 2010

It all started gaining proportion with continuous onslaught of protests against President Bush’s war with Iraq under the pretext of finding Weapons of Mass Destructions. Apart from taking to the street, several individuals got vociferous with their protests in the social media space. Twitter, blogs, networking sites all become mediums of protest. Unfortunately the republicans didn’t believe in building their presence online (which become more evident during the election campaign between Obama and Mc Cain) and hence couldn’t gauge the mood of the people which costed them the election!

Let’s take the Iran Elections. A country that doesn’t support freedom of speech and which finds it fair to order 100 lashes to anyone reporting against the ruling party. In a state like that too, Iranians openly protested about how elections were conducted in an unfair manner in various parts of their country. Iran elections was a trending topic for a very long period on Twitter. For the first time the world got an inside perspective of an election process in Iran! The tweets and messages were bold, provocative and most times anti-establishment. This was unheard off for a country like Iran. What was surprising was that People commented through their real online profiles. They didn’t mince words.

Move to closer home. The current war of words between Shiv Sena (a local party which enjoys a reputation of hooliganism most times) and various other parties of the country. Shiv Sena insisted that Mumbai belonged only to Maharashtrians (local people from the state of Maharashtra). This was countered by all stating that Mumbai belonged to all Indians and that everyone was free to stay wherever they wished. The protest was more evident on again social media. Apart from blog posts and status updates on networking sites, twitter was used extensively. Several Bollywood stars started trending their thoughts with #MyNameIsIndia saying that Mumbai belongs to all.

The hash tag was in conjunction with the forthcoming film of Shah Rukh Khan (a popular Bollywood star) that was titled My Name Is Khan. SRK and Shiv Sena too had got into a verbal dispute to the extent that Sena refused to let his film get released in Mumbai. The support for SRK grew immensely online but not on ground. The irony, however, was that none of their stars protested on other media like print or television. A leading television critic observed that several news channels contacted those bollywood stars as their panelists to talk pro SRK but they all declined. Even the press journalists haven’t been able to get direct quotes from anyone who would criticize the Sena’s veiled threat openly.

This behavior leads me to question what happens to us as individuals when we are using social media platforms to express our opinions. Why is it that, barring few exceptions, the individuals becomes politically correct when confronted on the Television show or leading Daily but fiercely inflammatory on social media platforms. Reading some of the tweets against Shiv Sena ( a party that has fierce grip over the city and its people) astonished me about this bold and gutsy attitude. The nature of tweets were earlier seen only during anti-national activity!

Anonymity? Hardly. Most individuals have an updated twitter or facebook profile clearly revealing out their identity. Most of them have pictures with their real names and even links to their blogs or websites.

Misinterpretation by mediaperson?  Not really.  Most television shows follow a debate format so there is no room for misinterpretation. The individual can express his or her point of view just as clearly as on social media.

Safety in numbers? Maybe. The individual’s tweets or updates are one more in the sea of protest so the chances of being singled out are drastically reduced. As a panelist on TV, you are isolated and conspicuous and more likely to face ire of individual or body whom you are commenting against.

Tweet not as impactful as TV Remark? Possible. A remark on TV has more visual impact or lasting impression that a series of tweets or updates! Again raising the case of being easily identified and singled out!

These are just few of the reasons that I could delve on. I am sure that there could be many more – after all the human mind plays up its own share of permutations and combinations and doesn’t always take the logical route. Whatever it is, it sure has provided an outlet to all to pour out their concerns, feelings and above all else their opinions!

Social Media Presence of Indian Telecom Majors- Part 3- Website and Blog

Friday, November 6th, 2009

This is a repost from Microreviews.

Success keeps us motivated. We are elated to have received a huge response to our first two posts in this series( Facebook Presence and Twitter Presence of Indian telecom majors) . So we move on in our journey to check the website/blog presence of Indian telecom majors. Websites and Blogs, as you would all agree, are an extremely important as a part of a company’s social media portfoilo.

Virgin

So, Here we go.

Airtel India : Airtel Website: It is an old thing, but it is true. http://www.airtel.com redirects to a vodafone site. An oldie but a goodie to say the least. Ethically speaking, I would love to see Vodafone gifting this domain name to Airtel in the true spirit of competition. So the official website of Airtel is www.airtel.in.The Airtel website seems simple and just serves the purpose. The latest stuff seem to be put up appropriately by their content managers. There is nothing like WEB 2.0 anywhere in the website. It is however, the usability and the ease of finding things which impresses me on the website. I am an Airtel Broadband subscriber too,and I must tell that, I found it very difficult to pay my bill after logging in to my account. It was one heck of an effort doing that. Airtel doesn’t seem to be targeting any specific segment through their website. They just know, that they have a big enough consumer base and hence a big enough word of mouth doing the job for them. For me Airtel deserves a better website.

Airtel Blog : Doesn’t exist. It could have been a good way to make their announcements loud and clear to the people. However, Airtel India’s non presence here doesn’t surprise. Airtel India has hardly recognized social media anywhere.

Vodafone India: Vodafone India website: The Vodafone Global site or the Vodafone U.K site for that matter looks much neater than the Vodafone India site and I just don’t see the rationale. What is one supposed to understand from this? Does Vodafone Global have no hand over what is happening in India? It seems so for sure. Vodafone India’s site overall is quite usable with everything right before you. But, whenever you set out to check the online presence of a global player like Vodafone, comparisons with their websites in other countries is quite natural.

Vodafone India Blog: Couldn’t figure it out.

Tata Teleservices: Tata Indicom Website : The Tata Indicom website looks better than Airtel India’s or Vodafone India’s website but I still don’t find that zing which makes me happy as a person visiting the website.

Virgin Mobile: Cool Website and I love it. There is a lot of stuff which says a lot of effort has been put to maintain the personality of Virgin Mobile ( Bitchy red), funky cartoon characters telling the offers put up by Virgin Mobile and a lot more. The language used is very funky and is meant to target the youth. ‘Think Hatke’ is what they stand for and their site does seem ‘hatke’ from the other Indian telecom majors.

Tata Docomo: Tata Docomo has given a lot of effort towards Social Media Marketing and can be considered as the pioneers of Social Media Marketing, at-least among Indian Telecom majors. Their website is again very cool, not as bitchy and funky as the Virgin Mobile Website but good to the eyes. Everything seems to have been put at the right places. Another thumbs up from the Microreviews Team as far as Social Media Marketing goes.( I am not too sure about their service as yet)

Tata Teleservices Blog: This happens to be a combined blog of Tata Indicom, Tata Docomo and Virgin Mobile India. The blog is simple and yet very elegant and serving its purpose quite well. It seems to be making all the announcements for these companies. This is something which we had expected from other telecom majors too.

Reliance Communication: Reliance Communication Website: The rcom website is a classic case of a zillion things to put in a single website and ‘more importantly’ they don’t really care much. Reliance communications, however has another website for Reliance Mobile. This website looks much neater than the rcom website. Overall, a huge improvement when compared to rcom’s presence in other social mediums.

Reliance Communication Blog: Couldn’t figure out.

Idea Cellular: Idea Cellular: A banner which promotes their facebook page ( Walk when you talk), which is very cool. However, as we enter the idea website after that, we feel the disappointment. There are many offers to catch the attention of youth but, really i expected a much better presentation. There are a lot of text links at the bottom and we don’t feel feel like figuring out what they are meant to do. Overall, Idea has been a youth centric company and deserved a better presented site.

Idea Cellular Blog: Could not figure out.

Aircel India: Aircel India: For a company which is trying to expand in India, for a company which spends millions on hoardings and on a brand ambassador[who is considered the biggest brand in India – M.S. Dhoni], the website is very disappointing. They need to get their act right and get it right quickly.

Aircel India Blog: Could not figure out.

MTS India; MTS India Website: Here is another small player,trying to expand all over India, and having a pretty cool wesite. We liked it. Red and happening is the phrase which describes their website. Their social media presence otherwise is negligible but the website is really good. Other than a bit of a mess that they have done with the drop down menu’s the website looks as cool as the virgin mobile website. Some cartoons in place of the model with a techie look does the job these days. MTS could look at these two issues and try to make the website a bit more social media friendly and they are right on their way to having the best website amongst all Indian Telecom giants.

MTS India Blog: Could not figure out.

Overall, the websites of Indian telecom majors are in a much better shape than their facebook and twitter profiles. But there is still a long way to go before India telecom major’s wake up to WEB 2.0.

Social Media Presence of Indian Telecom Majors- Part 2- Twitter Presence

Wednesday, November 4th, 2009

This is a re-post from Microreviews.

The huge success of the first post in the series ‘Social Media Presence of Indian Telecom Majors-Facebook presence’ has excited us infinitely. So, as promised we are coming out with the second post in the series.

Twitter as explained in Plain English was meant to just tell “What are you doing?”. But the marketeres saw the Gold in it. It got used a publishing service and took the marketing world by a storm.

Indian Telecom Majors on twitter

So, Today the microreviews team set out to find how the Indian Telecom Majors are utilizing this service. Microreviews team has already reported in one of its posts how the Indian IT major Infosys Technology closed a deal on Twitter.

So, Let us not waste anymore time and start off.

Airtel: Yes, Twitter is now available exclusively on Airtel. But, really even at Rs. 1 per sms, tweeting from a mobile phone for those who donot want to use Mobile Internet Browsing is quite expensive. Twitter on Airtel is news, but is Airtel not being on Twitter not a news? Surprisingly, Airtel India is not available on Twitter. On searching twitter account for Airtel India, all we got were the accounts for Airtel’s calling card service, Airtel Champions League and Airtel Kerala. The twitter account of Airtel’s calling card service seems quite decent, engaging and answering people to some extent. But, over the neglect shown by Airtel India in using Twitter as a customer engagement and feedback service is appalling. Either, Airtel has missed the fact that India is already amongst the top 10 twitter using country or they they think that only NRI’s use internet.

Vodafone: Vodafone outside India seems to have taken all the right moves as far as social media goes. Vodafone’s Twitter presence and customer engegment in U.K, New Zeland, Netherland etc is brillaint. They seem to be answering every query which a follower and a possibly a customer has. Zoozoos and Vodafone complaints have a twitter presence too, which for me is brilliant. Vodafone India has however not started anything appreciable on Twitter. They have a Twitter account and that is the end of the story. Going byVodafone’s Twitter presence internationally, I do expect Vodafone to come up with a much more innovative Twitter campaign.

Tata Docomo: Tata Docomo has been a complete Social Media child to say the least. If their facebook presence was good, their twitter presence is better. They seem to have put their best foot forward answering their followers, their customers. This for example is their answer to one of their customers. With over 2000 followers and brilliant usage of hashtags and other twitter terminologies, Tata Docomo seems to be leading the Indian telecom majors in innovative twitter marketing too.

Tata Indicom: Unlike Tata Docomo, which comes from the same TTSL group of companies, Tata Indicom’s twitter presence seems next to NULL.

Virgin Mobile India: Virgin Mobile internationally has done very well engaging people and answering them on Twitter. Virgin Mobile India also seems to have started tweeting but effective usage of Twitter from their side is still a far say. Their simply do not seem to be doing two way communication on twitter as of now. One way communication on twitter is as good as none, atleast for a corporate.

Reliance Communications: RelianceGSM seems to have a one way communicating twitter presence which is far from what is expected from a company which hires Hrithik Roshan as their Brand Ambassador (spends enough to target youth). Their neglection of facebook and now twitter says a story in itself.

Idea cellular: There is an account by the name Idea Cellular but I seriously doubt if it is their official account. A company which targets youth was expected to be more active on Twitter for sure.

Aircel India: Another Indian telecom major which is trying to create a customer base but has neglected the possibility of doing the same through Twitter.

Having gone through the the twitter presence of the Indian telecom majors, Tata Docomo seems to be the only one which is using the medium effectively. I do not know exactly how the service quality of these telecom majors compare in India and if Tata Docomo does listen to user feedback (we will come out with a post on that very soon). But the Microreviews team has not been too impressed with the twitter usage of Indian Telecom majors.

Social Media Presence of Indian Telecom Majors- Part 1- Facebook Presence

Tuesday, November 3rd, 2009

This post is being re-blogged from Microreviews. The Indian Telecommunication Industry is considered one of the most competitive as well as most marketed industries in the world. Cheap rates and brilliant advertisement campaigns have become synonymous to Airtel, Vodafone and Tata Docomo. So, with all this in mind Microreviews set out to check the social media (the in thing as they say) presence of the major telecom players in India.

Microreviews starts this journey with Facebook.

  • Bharti Airtel : There are apparently three or four facebook pages which Airtel has. One of these has around 10000 fans which is a big number by Indian Social Media standards. The page seems to have quite a few details of the offers coming out and stuff but doesn’t seem well maintained at all. The display image is of a person, who I really don’t know and I expected to see the Airtel Logo at the place of that pic. social_media-300x274Going to the information section gives you a shock. It is apparently the page of Airtel Srilanka. The other pages of Airtel India also fail to impress and can be found here. Coming to facebook groups of Airtel now, they seem to be dominated by Airtel Srilanka again. The facebook group of Airtel Srilanka can be seen here and here. Both seem quite active. However, when I apparently go in for the Airtel India’s facebook group, they have got their website wrongly stated as http://www.airtel.co.in . It suddenly seems that this facebook group does not belong to Airtel at all. There are a couple of other groups, which may or may not belong to Airtel and can be seen here. I did find out a facebook game by name Airtel Special 5 and did not feel like taking it. Airtel Srilanka, overall seems to be doing better than Airtel India as far as facebook presence goes.
  • Vodafone India: Internationally, Vodafone seems to be very active on facebook trying to engage users on the medium. Their Facebook pages can be seen hereVodafone India’s page however seems a baby in comparison to their international counterparts but seems quite well maintained. However, the information provided in their info tab doesn’t seem to provide information about their social media presence elsewhere. Coming to the groups for Vodafone India. There is this one group which is again not well maintained and needs to be looked after better. Going by Vodafone’s social media awareness abroad, I do expect Vodafone India to take this up very quickly and get Vodafone India’s facebook presence to count.  Zoozoos, in the meanwhile seem to have a decent facebook presence which can be seen here.
  • Tata Docomo: Tata Docomo seems to have changed the rules of the games as far as social media presence of India goes. Their only facebook page seems every bit complete with everything presented in the best possible way. The facebook page seems professionally handled engaging the right kind of people. With over 1700 fans, lots of pics and videos, they seem to be engaging the people very well. Their info tab has provided information about all the social media presence they have elsewhere which is what it is supposed to do. There is no such group for Tata Docomo and to be honest, you need a good page and your  job is done.
  • Reliance Communications: For a company of the volume of Reliance communications, their facebook presencecan be considered a big NULL. Either, they seem to  have completely neglected a medium as big as Facebook or they think Traditional media is doing the job for them.
  • Idea Cellular: Idea Cellular has always been known as a major spender on youth influencing activities spending a lot on sponsoring College Fest, Youth Festivals etc. However, their almost non-presence on facebook left me in surprise. They have recently launched a facebook application which shows their entry into facebook in a big way. There is however, still some work to be done as far as Idea’s facebook presence goes.

Having gone through the Facebook presence of the marketing savvy Indian telecom majors who spend millions hiring brand ambassadors and  putting up expensive hoardings, it is easy to say that they have been quite negligent of the power of Facebook as a major engagement medium. Tata Docomo seems to have done a very decent job at it and other need to learn quick.

This was the first in series of the articles which covers the social media presence of the Indian Telecom majors. Look out for the next in the series in which we cover other social mediums.

Getting the best out of your online video

Monday, April 6th, 2009

I love YouTube. I think it is a brilliant concept and has given an avenue for self expression like no other. A random search on YouTube will reveal videos ranging from the truly useful to the sincerely bizarre. Some of my all time fave videos on YouTube include Where is Matt, everything from Common Craft and Bridal Skincare (what can I say… I am partial!). Infact Where is Matt with hits to the tune of 20,057,638, has got so big that Visa used it for their traditional TV campaign! Three cheers to the power of online video…

In India too one can see companies making the shift, with brands like Fevicryl owning a vault of over 50 DIY videos, each serving the purpose of helping a consumer understand how to use the product.

Now that marketers are increasingly planning to invest on online videos to reach out to their consumers, they also need to understand how to get more people to watch these videos.

There is many a fantastic video out there, with the creators asking themselves…why the hell aren’t people watching it? The answer my friend… your video needs a crucial ingredient called ‘virality’. It is like any movie or book. It might be brilliant but it needs to be seen, shared and talked about to become truly fantastic.

One needs to remember that just because you have made it and put it up, people will not automatically come to view it. A good amount of hard marketing work needs to be put in to make a video a viral hit. Here are a few tips on how to make your video deliver for you online:

Really really really good creative: There is no escaping that. A great idea is a good starting point to make your video go viral. Ask yourself… if you were the target consumer would you watch it?

Plan well: Figure out where your target consumer for the video is online and chalk out a detailed plan to reach out to him or her

Seed wisely: Make sure your videos are seen in places where your target consumers are. So if it is a skincare video make sure it is in the video library of skin care communities on Orkut or Facebook, where it is more likely to be viewed and shared by skincare enthusiasts.

Engage with Influencers: Identify the influencers for the category your brand is present it. Get in touch with those bloggers and community owners to view the video and share it if they wish to. Their circle of influence is big enough to help the video spread wider.

Choose smartly: Choose a video site that appeals to the targetted consumers of your video. So if it is an entertainment video meant for young men a Bigadda with a largely male audience skew might be the way to go.

Use Your Social Presence: Lastly share it with your online social network. Status updates are a great way to put your video out there.

How do you measure success of your online video?

Well honestly there is no set measure. If it is a generic youth category like jeans and if there was an interesting online video built around it, chances are it would have gathered a million plus videos if not more. However if it is something of a specialist nature like CAD software, it would garner views only from a limited audience with a maximum number of hits of say 10,000.

So would you term the CAD video an online disaster? I don’t think so. It has done the job it was meant to. Reached out to the limited audience that exists online for it and communicated the key messages. So mere numbers might not be an indication of success after all. Would love to hear your views on how would you measure the success of an online video…

The true mark of success can sometimes be, when an online video that you have created makes it back to you! Till that happens keep at it my friend.

Our article in DMI

Thursday, February 12th, 2009

An announcement.

Sally Hooton, editor of the DMI magazine, approached us recently to write an article on social media. It was our privilege to be associated with DMI, the world’s only global business title for direct and interactive marketers based out of United Kingdom. The article talks about social media in relevance to India in conjunction with our research on social media.

The article can be viewed in the online format on Page 36.

If you would like to download the article then do click on the Scribd Link given below.
[scribd id=11894180 key=key-e4kjpl0y1o4xf73e0vj]

Do visit our Windchimes website to know more about us

Use Facebook to promote your brand

Sunday, February 8th, 2009

 

I love Facebook.

There I said it. The reason I was having dilemma stating it openly was that till all this while I considered it as one more yuppie social networking site that will die a quick natural death. But I was wrong. And that only makes me happy. Having turned an entrepreneur, I have realized the kind of benefits I have reaped from its features.

So this post is to those features that each of you can use to promote your brand. Use them wisely and you will experience success whichever category your brand may be operating in. Here goes:


1. Start a Community:

As Facebook is all about networking, it is only right to start a community related to your brand. Keep the community generic in nature with the objective of adding value to people by providing them content – text or visual. Community allows people to join in and share their views. It becomes a good platform to interact and dialogue. Since all like minded people will join in, you know that all members would be your potential consumers. A word of caution here: Do not bombard them with only brand messages but try to be informative too. Community allows you to upload pictures, videos, write on walls, start discussions; basically enough opportunities to interact with people.

 

Windchimes community on FB

2. Profile Page:

Sections on profile page:

The profile page is the most critical and you must use it optimally. There are sections on the profile page that can carry your brand information which is easy for your friends to find. Given below are the pictures which highlight the places that can be used to guide your friends and fans to your brand website or blog.

Status Updates:

This is Facebook way of micro blogging. And they have got it right. It is one of the most used feature already. Its fun reading status updates of friends and then commenting on them. This feature should be used creatively to talk about your brand. Make it interesting, unique, creative, first ever whatever that captures eyes balls.

Status updates for announcements

Status updates for announcements

Using Tabs:

You can add tabs next to the Wall and the Info area as is shown in the picture below. Add other tabs like Photos, Videos, Blog Cast which will further help your friends find out more about your brand. Update them by adding relevant pictures, videos (ads in some cases) and blog posts. 

 

Make it easy for friends to know about your brand

Make it easy for friends to know about your brand

3. Incorporating Applications:

I have personally found several applications of great value. These should be added to your profile as well as your brand’s.

One is Simplaris blogcast:

This application automatically updates your blog feeds and publishes it in your FB account. So whenever you have added a new blog post, this app will get that feed and publish it in your profile thereby generating visibility. So all your friends would know that you have uploaded a new post without you having to tell them.

Update your friends about your new blog post thru FB feeds

Update your friends about your new blog post thru FB feeds

Second app that I like is Web Presence: Consolidates brand presence across platforms in one box

This app helps you in giving out all the places in the Internet where you have a presence. So this app consolidates all the presence in one box. So add on your blog address, your twitter account, Photo account on Flickr or Picassa, your videos on You Tube, your bookmarks on Delicious or Magnolia. Put it all in as this will help your fans connect with your brand on several other platforms too.

The third app is Twitter update. You can send out tweets from this app that is installed in your FB profile. This saves the trouble of login to Twitter separately. You can use twitter app and FB status updates as announcement platforms.

4. Creating Brand Page:

Facebook allows you to create a brand page where all the details about the brand can be added. This is more direct approach of brands connecting with people. Users can become fans of your brands thereby becoming loal ambassadors. The wonderful aspect is that fans can comment on the brand, its features and its advertisements. There are other features like Wall and Discussion Board where the conversations and discussions between the brand and users and even among users can be carried out. The fan page can be used by the brand to announce its on-ground events, invite users to participate in contests or update on new variant launches.

I recently become fan of Phantom sweet cigarettes that I enjoyed immensely as a kid. It was very nostalgic to find its brand page and I immediately signed on to become its fan. Now I get regular updates on what is the company planning as its new launch and I quite look forward to it!!

Fan page of Phantom Sweet Cigarettes

Fan page of Phantom Sweet Cigarettes

The golden rule that applies to all the above points is that the brand must be alive on FB. It must be updated regularly. There must be one person to accept and listen to user’s feedback on fan pages and communities. The action of each user should be acknowledged which makes the community active and ensure participation at all times.