Archive for the ‘Brand Promotion’ Category

Growing Facebook Interactions

Tuesday, July 10th, 2012

FG-LogoBrands on Facebook have always tried to increase their engagement levels so as to keep the audience of the page glued. Sports has, for ages, kept people glued to the television screen. From a late night football match to an early morning cricket contest, sports keeps people coming back for more.

Considering that the months of June, July and August are heavy on sports, Future Generali Life Insurance brought about a change in its communication plan on social media to leverage this opportunity.

With predominantly male audience on page that was hooked to French Open, Euro 2012, Wimbledon and now waiting for Olympics, Future Generali went sporty. Updates on FG’s Facebook page were crafted around major sports events and matches that were being played.spain -fg

The brand also launched a contest around sports called the ‘Friday Famous Faces’ that required the fans to identify a popular sporting personality. 3 winners each week stood a chance to win backpacks and other goodies. The brand garnered 90 fans in a span of just 3 days via the contest. Not bad, wouldn’t you say?

The communication plan also incorporated:

· Live tweeting during matches (@Future_Generali)

· Events stats on Facebook page

· Trivia about the events

 

 

 

 

fedex -fgTo drive home the message, the ‘Worry Not Wednesday’ updates served as a unique property where quick trivia and links were shared with the fans.

Avinash Janjire, Deputy General Manager – Brand & Corporate Communication at Future Generali India Life Insurance Company, adds “We wanted to break the clutter by creating share-worthy engagement around sports like Tennis, Football and Formula 1 which are gaining wide acceptance in a cricket crazy nation. The response we got was amazing. It only shows that if you give people interesting content it will have the viral affect, which is the biggest advantage of social media from a brand’s point of view.”

The result so far has been gratifying to say the least. Interaction on the page has jumped by 49% during the campaign. This is shear indication that people have liked the communication put out by the brand.

Also organic fan growth through these campaigns has been observed. 102 fans were added on the Facebook page. We believe that a brand has to be smart and willing to engage with its audience on topics that the audience wants to engage in. Future Generali showed a willingness to give people what it wanted. And thus, they are reaping the benefit of the same.

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Having said that, we would love to hear what you think about the above mentioned campaigns. How important do you think is engaging on current and relevant topics in order to increase interactions? Do share your views about the same.

A Social Getaway

Friday, June 8th, 2012

hotel-social-media-reviewproEnough has been said and written about how brands from across industries have taken to Social Media to have a greater acceptance in their audience’s mind. Needless to say, hotels and resorts from around the world have utilized this goldmine of a medium to grab their share of the pie too.

Here’s presenting some of the best award winning Social Media campaigns that have been carried out by these swanky establishments in the recent times.

Grand Geneva Resort:

Among many campaigns that were carried out by the Grand Geneva Resort, this one is particularly catchy. The resort launched a program where all marketing, advertising, PR and events were driven through Social Media. Some of the other campaigns that were promoted via Facebook are as under.

– A custom Facebook tab was created that allowed fans of the resort to print free lift ticket vouchers

– The Social Buzz: A tab that lets visitors read up on reviews from various online travel experts like tripadvisor, yelp, orbitz, etc. and the buzz generated by some of the esteemed guests

– Marcus Rewards: A tab that entitles the primary members to enroll for reward points by filling up a simple form and signing up for e-mails regarding discounts and updates

– Grand Geneva Ski: A tab that promotes one of their flagship services, skiing. Fans are encouraged to submit their photographs from the mountain top to be shared with all and call for making bookings for the same

– Fan Exclusive: A tab that informs fans of deals that they can avail on a timely basis

– Events: This tab is a ready reckoner of sorts for all events that are scheduled to take place at the property along with other handy details

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Facebook page ‘Events’ tab

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Facebook ‘Share the Skiing Experience’ tab

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Fan Offers on a dedicated tab

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Reviews tab

To push engagement, a series of videos were also posted on to Facebook and YouTube. For the ‘free lift ticket voucher’ campaign, the resort also won a 2010 PRSA paragon Award and was selected by Marcus Corporation as the company’s best social media program across 20 hotels.

Starwood Hotels and Resorts:

Starwood’s biggest brand, Sheraton gave away 2100 free nights at 86 new or newly renovated hotels in October 2009. Simultaneously, it also launched a whole new Social Media platform – ‘Sheraton Shared Moments’. Through various other existing social networks like Twitter, Facebook, Flickr, blogs and e-mail, users shared their travel experiences with friends and family and public to win a chance a holiday at a predetermined Sheraton property.

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Sheraton’s Shared Moments social networking site

Besides this, the iconic hotel group also has a ‘SPG- Starwood preferred guest’ as a dedicated campaign running on Facebook and Twitter that give away points to collect for a guest after they check-in with any of their properties. The services and the offers are enlisted on tabs and keep changing like a slide on the tab.

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‘Starwood Preferred Guest’ tab on the Hotel’s Facebook Page

Langham Place Hotels:

This property benchmarks its standards by giving the ‘My way My place’ experience to its patrons. It is primarily selling its 3 most prime services: The club, the spa and the room. With the same purpose on mind, a campaign was launched to shoot 3 two-minute films for each of the property with an iPhone 4s, staying true to its innovative positioning. Not just this, in fact even a ‘making of’ the videos were shot and shared through various sites like YouTube, youku, Facebook, weibo etc. to give prospective customers a behind the scenes look at the components that went into making of the same.

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Langham Place Hotels – Facebook Contest tab for the 3 videos released

ITC Hotels:

To have a buzz built around cricket in a country like India is fairly easy. To have it integrated with a Social Media to drive engagement with customers a tad bit difficult. Regardless of what would have ideally appeared as a tough nut to crack, ITC hotels nailed it.

In 2011, when the ICC cricket world cup was is progress, the hotel rolled out a campaign ‘cricket eLounge’ wherein ardent fans were asked to post their messages on Twitter and Facebook with a mandatory #TCcricketspeak. The messages were then displayed live on screens installed at various locations within the hotels.

Weekly prizes were doled out for best messages that included a meal for 2 any signature outlet at two at two predetermined properties. To up the ante, a grand prize to the most ardent supporter was handed out to one which consisted of a Welcomebreak at any of the properties across the country. Regular check-in through foursquare also unlocked a beeline of offer.

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Cricket eLounge campaign on ITC hotel’s Facebook page

Club Mahindra:

The Chennai Based Resort chain launched a ‘Verse-a-tile’ contest with a thought of spreading holiday happiness. The campaign aimed at bringing poets and holiday enthusiasts together and put together a line at a time to create a poem. This particular campaign is what is referred to as user-generated content and at the same time highly engaging. A big thumbs up to them.

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The ‘Verse-a-tile Effect’ campaign results as seen on the Resort’s Facebook page

Ginger Hotels:

A campaign that created a dedicated property on each Thursday says enough for a brand like Ginger hotels. The ‘Traveller’s Thursday’ quiz that goes live every Thursday on their Facebook page requires fans to identify the location of a given photograph. Each week a new photograph is shared and new winners are announced. A couple stay for 2 nights and 3 days at any of their properties nationwide is surely a big incentive that drives fans to put in their best foot forward. Not surprisingly, this initiative proved to be quite a hit by adding about 30-40 odd fans to the brand’s Facebook page.

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The weekly ‘Traveller’s Thursday’ campaign on Ginger Hotel’s Facebook Tab

How social is the stay in the times to come:

Hotels and Resorts have always been symbolic of a getaway, indulgence and relaxation. In a quest towards attracting customers and showcasing their range of services, almost every single player in this industry by now has already fathomed the potential of Social Media. Although, the functional aspect of the service is a common ground for all to play fair and square, the key differentiator will be how one leverages one’s presence on the Social Media that will set them apart from the rest.

The Social Star

Friday, May 25th, 2012

The Social StarThe unprecedented involvement of Social media in our daily lives has made it impossible for anyone to overlook the impact on an individual’s image. A celebrity in this regard is therefore at the crossroads of a vigorous image makeover and upkeep. The celebrity today has associations, most of which are beyond the realms of self.

There are a few factors and situations that are to be considered while dealing with a celebrity’s presence on the Social Media. Here’s chronicling a few of them:

Celebrity for Image upkeep and branding:

A celebrity’s popularity in current times is subject to the number of fans and the positive share of voice, online. Image building traditionally, used to be a painstakingly slow and elaborate process. Thanks to a slew of social platforms like Facebook, Twitter, Myspace et al, the process has picked up a bit of pace.

A celebrity’s presence on social media needs devoted time, energy and a bit of predetermined strategy with occasional spur of the moment thoughts. Each celebrity has a distinct nuance and tonality to his/her way of being and the fans know it well. This is why it becomes crucial to establish a voice that reflects the personality, opinion and brand of an individual.

Celebrities like Lady Gaga (just breaking the 25 million followers mark on twitter) and Ashton Kutcher have a humongous fan following on twitter and they engage pretty actively with them by posting events and activities from their daily lives, quotes and share links that interest them etc.; enough to provide fodder for their star-struck fans.

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Lady Gaga’s Twitter page reflects the largest fan following for any any celebrity on Twitter

Closer home, celebrities from various walks of life have already started to connect to their fans via Social Media. Close on the heels of their international counterparts, our very own Bollywood actors, leaders, sportsmen, celebrated authors etc. have resorted to twitter, Facebook, blogging platforms etc. to strengthen their appeal among fans. The new breed of celebrities including the likes of Deepika Padukone, Ranbir Kapoor, Sonam Kapoor, Mahinder Singh Dhoni, Priyanka Chopra, Chetan Bhagat, etc. along with the old stalwarts like Amitabh Bacchan, Shahrukh Khan, Aamir Khan and others have connected with fans to provide a sneak peak of their future releases, share their daily routine, practice sessions, etc.

A platform to showcase talent:

This is not just with established actors. In fact even musicians who look forward to making a cut have been using MySpace besides twitter, Facebook and blogs to promote their initial releases. This mostly works as a precursor to generate enough buzz that could subsequently lead to album sales.

Actor Charlie Sheen, who had at that time just recently taken to twitter, on 7th March 2011, tweeted for an ad “I’m looking to hire a #winning INTERN with #TigerBlood. Apply here http://bit.ly/hykQQF #TigerBloodIntern #internship #ad”. Needless to say, the response was quite overwhelming. By March 11th, there were already 475,375 clicks on the original link and about 82, 148 in surplus applications for the internship that had been received by Sheen’s social media firm from around 181 countries. If statistics are anything to go by, this kind of response is evident that a celebrity’s word to fans, draw in a lot of attention and could in turn inspire action.

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Charlie Sheen’s tweet that caused quite a sensation

Celebrity as Cause Endorsers:

Promoting a social cause and committing to humane activities is what a modern day celebrity is leveraging the social media for. Owing to a large number of doting fans, a celebrity in a way becomes the torch-bearer for a more optimistic, tolerant and compassionate society. On occasions, they lend in their support for various fund-raising campaigns and help spread awareness and put up a show of solidarity through Social Media.

For instance, celebrities like Ian Somerhalder, Nina Dobrev, Brad Pitt, Angelina Jolie, Matt Damon, Ben Affleck and Oprah Winfrey spend an incredible amount of time working and supporting charities and other fund-raising causes. Ian Somerhalder, who is a prominent user of Twitter and known-environmentalist, tweets about his charities to help draw in support from his fans.

Lady Gaga’s ‘Born this way foundation’ is one such initiative on the similar lines to build a society that is more acceptable of differences and celebrates individuality. This movement was to empower the youth and inspire bravery.

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Lady Gaga’s ‘Born This Way Foundation’ Facebook tab

Two years after the devastating earthquake off the coast of Haiti, ‘Haiti: Aid Still Required’ online campaign took off. The ones who lent their support included about 40 celebrities (Maroon 5, Sting, Alicia Keys, Lady Antebellum etc.) with a combined social following of more than 125 million people on Twitter and Facebook. The money raised in collaboration with www.snobal.com (an online micro-donation portal) is to be used for funding infrastructure, trauma relief, rape victims, reforestation, schools and orphanages.

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Haiti: Aid Still Required

 

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The video made by Maroon 5 in support for Haiti: Aid Still Required

In India particularly, Social Media has another dimension to its functionality. In a country where the grapevine stirs up quite a lot of buzz, often harbouring on borderline slander, Social Media provide a platform to the celebrity to voice out their opinions and add credibility to their brand.

Also, Social causes have received a fair share of boost, riding high on a celebrity’s mileage. One of the foremost, Aamir Khan who is regarded as a part-time activist because of his several associations with social issues has garnered enormous support through his fan following.

Nurturing the Medium:

The most evident advantage that a social media platform provides to the stars and their fans is the proverbial breaking down of the 4th wall. Not till this medium came up, would a common person have imagined having a direct conversation with their demi-gods. What it also means is, that this platform is a very important listening tool for the celebrities. While they would want to deliver what their fans want, this would only happen if they listen to the audience and there is no better place to listen than social media.

The Scope Therefore:

With celebrities mushrooming from all sections of the society at a pace that can outpace the medium itself, it is increasingly getting important for celebrities to know their game well and play it in their favor. More often than not, time does not permit a lot of them to nurture their association with fans and at the most what happens is information is doled out just to keep that eager fan on the hook. To gain a following that is healthy and interactive, one must invest time.

Social makes a Mobile Star

Tuesday, May 8th, 2012

mobile-phones-social-media-facebook-twitterThere are no second thoughts to the fact that Social Media is here to stay. Primarily, what has enabled social media to reach such stellar heights is the explosion of Smartphones empowered with Social Media widgets that let one stay social, practically all the time. It is only justified now to take a look at what these various handset manufacturers are themselves doing on Social media to woo prospective buyers.

Nokia:

During the launch one of their products, Nokia N95, which came in about at the same time as that of Apple’s iPhone launch; the team at Nokia anticipated how overwhelming the enthusiasm about iPhone would be and how it will overshadow their device. What followed was an aggressive social media campaign spanning multiple platforms, prior to the launch and post that too.

Nokia did an extensive research while meticulously listening to what customers think and feel. For sharing experiences, annoyances and ideas about cell phones in general, it set up a dedicated blog.

During the development stage, there were constant blog updates by employees, developers and enthusiasts alike to keep one and all in the loop. Post launch, a viral campaign for the Nokia N95 about ‘jealous computers’ generated a massive online response. This one most definitely qualifies as one of the most highlighting campaigns of all time that testifies to doing social media, right.

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The jealous computers website as a part of the viral campaign

More recently, the launch of Nokia Lumia had the Social Media set abuzz along with support from on-ground activation. Nokia UK on its launch of Lumia in London, uploaded a video on YouTube of an actual activation that brought together Sound artist, Deadmau5 and world’s most advanced 4D projection technology to create a sensation. In no time the video went viral and created waves across the World Wide Web.

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Nokia Lumia ties up with Deadmau5 for its London launch

Nokia’s Facebook page currently has over 8 million fans and hosts dedicated tabs for ‘Discovering Nokia Lumia’, ‘Lumia Family’, the next big product from under the Nokia banner, ‘Nokia 808 PureView’.

Meanwhile, Microsoft has already started experimenting with the latest platform to hit the Social Media world, Pinterest. Microsoft is holding a contest where one stands a chance to win a brand new Nokia Lumia 900. Users have to re-pin a massive image of the phone and create a board explaining what he/she would with the free time. Although a bold move, the results of its success is yet to be ascertained.

Samsung:

Samsung Galaxy S III social media presence campaigns have already shown us what is next. The live ‘Unpacked 2012’ in London for the launch of the same, a video uploaded by Samsung on to YouTube has already garnered close to 35,000 hits in a week’s time. With a robust 7.5 million strong Facebook fan base, Samsung has a dynamic showcase of their latest products to have hit the market. Dedicated product tabs for Galaxy Nexus, Galaxy Note, Galaxy Tab 10.etc. give out essential details regarding the device and viewers are encouraged to interact real-time on Twitter.

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Samsung Galaxy S III Unpacking at London

YouTube videos of Samsung Galaxy Tab 10.1 consisted of a mix of professionally produced promo films and homemade videos presented in a honeycomb reactionary flash navigation at the top of the Samsung YouTube channel.

Professionally produced videos include the Samsung sponsored Superbike Team (Samsung crescent racing team) shown using the Samsung Galaxy tab as a part of their race preparations on test day.

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Samsung Galaxy tab 10.1 being used in race preparation

BlackBerry:

The Canadian based former heavyweight in the mobile manufacturing business, Research in Motion’s (RIM) flagship Smartphone line, Blackberry has, despite having lost its unique position in the marketplace today, has a loyal and a strong fan following of more than 11 million on its Facebook page. Its YouTube channel boasts of a staggering 36 million views and counting. Despite not having an aggressive social media plan, it has still managed to hold the interest level of its customers through the 3 primary social media channels i.e. Facebook, Twitter and YouTube.

The Twitter page for RIM has Blackberry community managers on their twitter background, lending more credibility to the overall real-time networking with customers and prospects. Dedicated Tab on Facebook celebrating their flagship property, ‘BBM (BlackBerry Messenger) Generation’ is a way of connecting to fans. This encourages fans to participate in various challenges, share experiences and grow as a community. Other tabs serve as a library for product catalogs and Apps.

One particular campaign exclusively promoted through the Facebook brand page tab, BlackBerry Trade Up has been a unique initiative by Blackberry to let users upgrade to a higher model by going through a systematic procedure as explained on the tab. By the end of the procedure, the user gets a final shipping label with a final quote that he/she can use at the store to procure the handset.

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BlackBerry’s Trade Up tab on Facebook

Micromax:

This Indian, wireless telephone manufacturer has been gradually notching up its social media presence as a way to combat competition from global giants in handset manufacturing business.

Micromax Mobile’s YouTube channel has been seeing a steady rise in the number of views and currently stands at about 410k which is pretty decent a count for an underdog in this business. Through Facebook, it targeted its gradually climbing user base by holding a unique youth oriented ‘Re-design the logo’ Contest is in association with Talenthouse India, an online platform for artists. The response was overwhelming and this idea of social crowdsourcing was an ace in the books for all who are trying to create an impression on the Social front.

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Micromax’s Re-design the Logo Contest on Facebook

The road to El Dorado!

From what is evident, mobile is the key element of future. Chances are, more handset manufacturers would foray into the market and in due course of time enter the big league. A look at Micromax and we can pretty much anticipate similar ventures. With the competition to outsmart rivals growing intense and the traditional mediums not showing a definite promise in making a sure cut, Social Media is going to be the differentiator.

Whoever gains the majority share of voice in the social space has an edge over the rest. The ones in the big league are doing it already. The ones who are coming up, are getting there, the others are bound to follow suit. With the advancement in technology aiding seamless integration of social and real-time media, this industry can expect a lot of action in times to come.

The Rise of the New Social Government

Tuesday, April 24th, 2012

GovernanceSocial Media is pervasive of all industries and sectors in today’s information age. It is only imperative that the government and its agencies too, must make use of this medium to disseminate information and build a positive image about itself. In fact a lot of them on an international and domestic scale have already created a presence on the social platforms and beginning to get it right.

This article aims at looking at how various governments and agencies are setting the pace for others to follow in the new world. While some of them are already at it at various stages of governance, we reckon there’s a lot more to be done. Let’s take a look how:

Government (Political Parties) pre and post election:

The use of Social Media during the election stage has exploded since the early adapters started using the medium to connect with the larger audience and in the process attempt to convert them into voters. Politicians across the world have been running their electoral campaigns, fundraising programs, disseminating information about party ideologies etc. on social media with hopes of striking gold.

The presence on platforms like Facebook and Twitter primarily along with a shot in the arm, YouTube, is often used to predict the outcome of the election. More often than not, they turn out to be true. Even though fans do not engage all the time, timely doling out of information on the page helps cement an individual/party’s commitment towards serving their goals.

While Facebook is being used to share information, engage prospective voters and voice concerns and opinions, Twitter is mostly used as a real-time progress report that lets followers know about the individual’s agenda through the process.

The US and the UK are at the forefront of using Social Media extensively for their run-up to elections and showcasing campaign objectives. A recent example closer home is that of the recent elections held for the state of Uttar Pradesh in India. Akhilesh Yadav, the candidate for Samajwadi party was heavily promoted through the party’s Facebook page and a number of blog posts were made to highlight Akhilesh’s 800 odd rallies and his efforts to reach out to the people of the state. Sure enough, it generated a humongous buzz and Samajwasi Party won the election leaving the opposition to bite the dust.

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Akhilesh Yadav’s victory in election is celebrated with a cover photo on SP’s page

Government Agencies going social to alter public perceptions:

The immediacy of the response is one of the biggest tools to measure public awareness and investigate matters important to public eye. Social Media has particularly been a boon to various government agencies such as law enforcement, disaster management, weather et al to take a preventive measure against any mishap and in case of an untoward incident, provide justice, comfort and instill hope to the public.

In 2009, during the PRIDE parade in Toronto, the Toronto Police encouraged the use of #PrideTO hastag on twitter to keep tabs on crime control during the LGBT event. This also spawned a dedicated page for PRIDE Toronto to communicate various event related news and info that the Police can keep tabs on.

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PrideTo’s official page on Twitter

In 2010, the chief detective of the West Midlands Police in the UK used TweetDeck to keep an eye on the demonstrations involving two controversial and politically opposed groups. He also checked out Facebook rumours of stabbings and vandalism and posted on Twitter when the information was found out to be false. A real groundbreaking policing that most would agree with.

The European Centre for Disease Prevention and Control (ECDC) along with a group of researchers from the City University London and Britain’s National Health Service are gearing up ahead of the 2012 London Olympics to develop strategy to tackle epidemics via Twitter.

On the home ground, Ministry of External Affairs, India, has an official presence of Facebook which has its fair share of gradually increasing fan base. Although less on interaction and exploiting the timeline feature, the page documents various happenings through the years in form of pictures, videos and links. It also provides timely information on developments from the inside. With a little deeper focus and interaction the page can really go places.

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Ministry of External Affairs, India’s Facebook Page

In the recent past, the Prime Minister’s Office, India had also launched the official twitter handle. With close to 95,000 followers, this is a prime information decimation point for the Government of India. It is now also a tool for PMO to directly engage with the public, a task which was till now not so easy to do.

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Prime Minister’s Office, India’s official Twitter page

Indian Air force is the air arm of the Indian armed forces under the government of India. Its Facebook page has a current fan base of a staggering 313k. The page is exemplary in engaging the audience and keeping them looking for more. The IAF page on Facebook gives out news regarding developments in the defense sector and provides photos and videos of fleet acquired along with various feathers in its cap that inspire bravery in a way one would expect from a defense organization.

At a much local level, the Mumbai traffic Police has about close to 12,000 odd fans on their Facebook page which is fairly simple in its core approach. The page gives out traffic updates from time to time and those following them appreciate that gesture. Also, the updates that go into that page talk about various sightings of rule violation on the streets that call for much engagement with city dwellers. Way to go Mumbai Traffic Police.

The Heritage foundation, a Washington D.C. based American think tank inspiring leadership with an already overwhelming Facebook presence of over 421k fans and over coupled with over 8000 subscriptions for its YouTube channel has an enviable audience engagement. The heritage foundation has now taken to Pinterest, the newest social media platform to furthermore extend its virtual footprint and get people to check out their boards and pins on various policies pertaining to education, family, healthcare etc. To reinforce credibility, there are boards that showcase charts and graphs. A move par excellence.

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The YouTube Channel of The Heritage Foundation

The scope to expand and engage on Social Media:

It is evident from various international, predominantly, and domestic organizations that Social Media offers a much larger benefit in establishing trust and reinforcing core values of government that often has a shady and dodgy public perception. A strong presence on social platforms helps to shape up perceptions and bust myth while establishing a strong emotional and rational bonding with the people.

In India, as far as government agencies’ optimum use of Social Media is concerned, it is still latent. While a few of them have already created pages and handles, there is barely any interaction or measures taken to engage people positively. In this context, Indian Air force is something one could draw an inspiration from.

Sporty and the Social

Monday, April 9th, 2012

Twitter_sports-470x250Sports and sporting events have always been at the nerve centre of media attention. In current times we have seen the gradual transition of the media providing spotlight to various sports for mass entertainment to a whole gamut of revenue generating sports franchises cropping up that have relied on social media to reach out to their fan base. We will be taking a closer look at how the various league franchises are placed in the Social Media. Be it the English Premier League (EPL), National Basketball Association (NBA) or the one closer home, Indian Premier League (IPL), they have all been heavily present on various social networking platforms and engaging with their fans and prospects.

It is not only the immense reach and personalized communication that lures various teams and franchises to jump onto the Social Media bandwagon but also how it enables them to give back to their passionate and often rabid fans, for their unwavering support and contribution, what they deserve. From dissemination of information regarding athletes, game dates, merchandise sale and other salient bits of information to fan generated comments and content, Social Media provides it all. In fact it is an inherent nature of Social Media to influence behavior and decisions of users subjected to time and condition. Having said all this, when it comes to sports, a game is all it takes eventually that wins a franchise its coveted patronage.

Here’s a glimpse at how some of the top sports franchises around the world are scoring on Social Media:

International Franchises

Manchester United:

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Manchester United Football Club – Logo

Considered to be the world’s largest franchise with over 23 million red devils (a MUFC aficionado) on Facebook and way over 200,000 twitter followers, MU football club has one of the most dominating presences on the social media. In November 2011, the club made a startling announcement of launching its very own social networking platform acknowledging its fan base of over 500 million globally. As of now, the Facebook and twitter pages are pretty much feeding the fodder for the red devils with contests, game schedules, exclusive photos and videos etc.

Highlight:

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Sign for United – Facebook Tab

The club has created a unique ‘Sign for United’ app for its Facebook page where fans can sign in receive player’s bonus and an exclusive message from the coach, Sir Alex Ferguson.

 

Football Club Barcelona:

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FC Barcelona – Logo

One of the most popular and revered franchises across the globe, Football Club Barcelona has a fan base that is enviable within most sporting communities. With a fan count of over 29 million on Facebook and about 4.3 million plus twitter fan following, FCB is arguably the heaviest player present on the Social Media. FCB has a strong connect with its fans and it shouldn’t come as a surprise that they have a dedicated tab showcasing pictures of their fans on Facebook. Besides this, there are regular polls, contests, photo and video grabs and timely alerts so that one doesn’t miss out on a game that matters.

Highlight:

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YouTube Channel of Football Club Barcelona

Football Club Barcelona’s YouTube channel http://www.youtube.com/user/fcbarcelona has the most number of channel views till date with a surplus of 85 million views. The viewership alone stands to testify how FCB is placed on the Social media.

 

LA Lakers:

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LA Lakers – Logo

The distinctive purple and gold team has a healthy count of over 12.7 million unique fans on its Facebook page while the twitter page has about 2.4 million followers. The Facebook timeline documents the illustrious history of the franchise right from their foundation with pictures, videos of the erstwhile players, coaches and achievements that connect with their fans who swear by them. At times it’s the simplest of things that holds the key to attraction and when it comes to Lakers’ fans, their twitter page does it like none other. Featuring Andrew Bynum’s 30 rebounds on their cover photo lets fans know how Lakers reward achievements.

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Lakers Twitter Page – Cover Section

Highlight:

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Lakers Memorabilia Collection – Online 

Lakers currently hold the distinction of presenting world’s biggest memorabilia collection online at http://www.lakers.fanatics.com/

 

Indian Franchises

Mumbai Indians:

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Mumbai Indians – Logo

Closer home, in India, Mumbai Indians lead the pack with a whooping fan count of over 2.5 million on Facebook and a steadily climbing twitter fan following of about 38,000. Mumbai Indians is one of the heavyweights the Indian Social Media space, when it comes to sports franchises and the lengths to which they go to engage their fans is pretty impressive. While their twitter page engages fans with real time game updates, discussions and information, their Facebook page has dedicated application tabs like the graffiti that is a collection of doodles made by fans and showcased on the page. This and all exclusive associated events and bite on their favourite players along with photos, videos and game highlights is what makes this franchise a top grosser.

Kingfisher East Bengal Football Club:

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Kingfisher East Bengal Football Club

The Kingfisher East Bengal FC is a franchise under the wing of I-League. East Bengal FC has the most prominent presence amongst the 14 other franchises of the recently resurrected I-league on the Social Media front. It has a Facebook page fan following of about 330, 000 and a twitter follower base of about a little over 1000.

Highlight:

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Kingfisher East Bengal Football Club – Facebook Page

It is the only club to have a noteworthy presence on Social Media and one of the pioneers from the Indian football arena.

The Road ahead:

Social Media has definitely played a pivotal role in launching franchises into stellar heights. So far it is not only Facebook and twitter that have essentially been targeted by major franchises. In fact, Pinterest, the latest platform that has been hogging a major chunk of limelight is also gradually becoming a subject of fancy for quite a few franchises. One such franchise is the NBA’s (National Basketball League), Boston Celtics.

There is no dispute to the fact that Social Media enables sports franchises around the world to gain and maintain a steady climb in terms of fan count and in turn push their top line. What appears is, although there are a lot many franchises that have got the mix of Social Media right and are delving more into it, there are still many others who need to recognise this exploding platform. In India, IPL franchises have already started cashing in on this goldmine of an opportunity. The advantage of having a highly engaged fan base is that the franchises can get more willing sponsors and in turn shoot up their business prospects. It’s just a matter of time that other burgeoning sports like football, hockey etc. would start exploring and engaging their prospective fans and further their chances of glory.

Sky is the limit with Social Media

Wednesday, February 22nd, 2012

Jet PlaneAviation industry has always looked at doing things in their marketing plan that can match the service quality that they offer in their flights. With increasing cost of advertising and marketing, innovating in these areas would only add to the ever increasing cost of the industry. Social Media, hence, has emerged as a very feasible platform for the industry.

Getting your routes right

Social Media engagement has allowed airlines to create awareness about their flight route. Effective planning has not only made the brand come out with better recall but also enabled an increased awareness of its network.

Cathay Pacific used Facebook to build awareness about its network with an interesting yet simple ‘Around the World in 80 Days’ contest. Participants were invited to create their flight pattern across the world in 80 days using the airlines network and one lucky winner was rewarded with their plan. The contest not only generated a lot of buzz about the airlines but also helped in increasing the airlines recall value in previously unknown sectors.

Cathy
Cathay Pacific ‘Around the World in 80 Days’ Contest

Friendly Flier

The idea of getting onto social media is to reach out to as many probable customers as possible and what better way to do that by crowd sourcing your customers. Cebu Pacific invited people on its page to fill an entire aircraft with friends and the ones who filled the aircraft in the shortest possible time were given a free flight to a chosen destination.

The campaign saw an exponential increase in the number of participants. And a sharp hike in the brand likeability quotient. What it also did in the process was give the airlines a lot of probable customers which was at the core of any campaign.

Fly One, Fly All, Fly Free! on Facebook_1294896117140
Cebu Pacific ‘Fly One, Fly All, Fly Free’ Campaign

Lift off before take off

KLM airlines realized that a flight experience starts way before the passenger boards the aircraft. The journey begins the moment the flier reaches the airport. The Dutch airline’s ‘Surprise campaign’ aimed at delighting passengers in a most unconventional way. Customers checking into the airport through either Foursquare or twitter were handed over surprise gifts ranging from champagne, city guides, travel related gifts etc. The ‘happiness album’ was later uploaded on Facebook for their friends to see.

KLMsurprise
KLM ‘Surprise’ Campaign

The result of this camapign was phenominal. ‎By reaching out to just 28 passengers in 3 weeks, over a million social media impressions were generated! The campaign was rated amongst one of the best social media campaigns of the year. It also propelled the image of airlines sky high.

In flight entertainment

While a lot of airlines decide to go the extra mile with their in-flight entertainment, few would have thought of the route taken by Finnair. On board their flight from Helsinki to New Delhi on 26th January 2012, the flight attendants broke into an impromptu dance on a hindi song, dressed in indian costume and matching every step from a bollywood movie. A video was shot soon after take off was duly uploaded in no time on various social media platforms.

Bollywood on board Finnair cabin crew become YouTube sensation with dance routine  3
Celebrating Indian Republic Day on board Finnair

The result was an astonishing 4.4 million hits in less than a month. Now, that’s some mileage the airlines attained with the least possible investment. It also endeared the brands to many Indians traveling to Europe.

Ground Control

Lots of airports have also jumped onto the social media bandwagon. They realize the opportunity to interact with the fliers and getting crowd sourced information about the maintenance of the terminal was never so easy.

Delhi Airport
Delhi Airport Facebook Update

It also gave the terminals an opportunity to become a friendlier place than the earlier notion of a cold garish cube structure where people only came in to go out as quickly as possible. With the terminals changing in the way they operate, the platform provides these establishments a way to inform the travelers about all the possible luxuries and opportunities that await them while they are in the terminal.

Touch Down

With the aviation sector looking in every possible direction to cut cost, social media provides them with a tool that can help them reach out to a lot more customers at much lower cost. It also provides them with the opportunity to extend the brand association from just a few hours of flying to a much longer duration, thus, enhancing the brand recall.