Archive for March, 2011

The Business of Tweeting

Tuesday, March 15th, 2011

Twitter is a relationship building and relationship maintenance tool; the most obvious business use of Twitter is to meet potential customers and leads the same way you would at networking event or tradeshow.

However, you can also use it to:

1) Develop and promote your brand

2) Interact with your customer base

3) Track what people are saying about your company and brand

4) Create buzz around upcoming events

5) Help individual employees act as liaisons to the public

6) Promote other content you’ve created, including webinars, blog posts or podcasts

7) Develop direct relationships with bloggers and journalists for potential PR placement

With Google now showing social media updates in its results, a good Twitter Handle can only go a long way in helping your brand achieve a better search engine optimization.

Getting your Twitter handle correct.

With Twitter fast becoming a major search engine option and prime source of news, it is very important to use the medium correctly. One major aspect of being on the micro blogging site is to get the handle, or the twitter name, that is most beneficial for you and your business. Here are some basic Dos and Don’ts that you should keep in mind while creating your Twitter handle.

                                New Account

Creating a Twitter Handle

Dos

One name

Try to choose a name that is available on most of the social media platforms. With growing number of fans and followers, it will be hard for them to remember if your handle is abc on Twitter and ab_c on Facebook. Of course, that makes it even harder to find a handle that is available, but if you do, your followers will instantly recognize you across the web.

Real Name

Your full name or a variation of it will make it easier for people remember your handle. It also helps in promoting brand recall. Every time you tweet, you promote brand awareness for your brand and helps in making the handle more authentic.

Short is sweet

With only 140 characters to use, every letter is valuable. It’s not generally an issue but when people want to reply to you or retweet your posts, a short the handle is way better than an elaborate name. This will also earn you some brownie points with people who hate editing tweets before retweeting.

Avoid numbers and underscore

Underscores and numbers give the impression that your first choice was taken, or it gives the appearance that you aren’t putting enough thought into your username to think of something unique. This is not the impression your brand would want to give to the consumer. The uniqueness of your brand name and the brand equity associated with it should not be diluted with numbers.

Don’ts

Something completely random

This is not just confusing for the consumer but also a lost opportunity to increase brand recall. Do remember that while promoting your brand, the more you talk about it, the more it will register in the consumers’ mind. This rule is applicable any medium, be it ATL, BTL or Social Media.

A handle that has an underscore

Using an underscore is not incorrect or wrong, but it is generally not done. Use it at the risk of coming across as unaware of the “social norms,” or as a brand trying too hard to play the social media game.

A handle that is a slogan

While it may be a great way of promoting a campaign or a particular product, avoid using a handle that is a slogan for simple reason that slogans keep changing. The idea is to build bigger brand recall rather than momentary campaign involvement.

Once you are done creating your twitter handle, the world of 140 characters can open up like never before for you and your brand. Amazingly crafted tweets can make your brand a PR success like none before. Also, it can help you create a database of real time testimonials. So get going. Let your brand tweet its way to higher brand equity.

Also read about the Do’s and Don”ts on Facebook.

Bloggerati of the Fortnight: Anu Vakkalanka

Tuesday, March 15th, 2011

Vakkalanka_AnuWhen you work as a communications specialist for the United States Commission on International Religious Freedom, you are bound to be cramped for time for your daily activities, let alone blogging. But that is exactly what Anu Vakkalanka, lady who is of Indian descent, has Dutch roots and is advising the United States very own epicenter does.

While studying for a master’s degree in International Relations at George Washington University, Anu turned her hobby into a profession with her blog Indian Makeup Diva. Today she has become one of the most celebrated makeup advisors on the social media circuit. And, Anu has also been selected amongst 10 most beautiful people in, yes, the Capitol Hill.

Anu is a mixture of professionalism, ardent sports regimen and … girlishness. Her two loves, or true love if you want to say, are nail polish and climbing! In her own words, she loves make-up because it makes the world “a better place, because it’s pretty, and it makes you look pretty in a moment”.

Staying in the western world has not made her grow unaware of what’s happening in her native country, India. A lot of her posts are about the makeup that the leading Indian actresses wear. Also, she has done quite a few round ups of new beauty products that hit the market every now and then.

What is really interesting about her blog post is that quite frequently, she comes up with video posts of her showing people how to get a particular look. One such video blog is a three part series on how to achieve the look that Mallika Arora Khan wore in song for the movie Dabangg.

Quoting her “I’m Indian; I came out of the womb wearing eyeliner,” says Anu. And it is this confidence and her enigmatic charm that makes Anu Vakkalanka, our “Bloggerati of the Fortnight.”

Click here to read more of our Blogger of the Fortnight series.

Deconstructing the New Facebook Page

Tuesday, March 1st, 2011

Facebook has changed (upgraded, as they call it) the layout of its Pages  once again and these changes will be rolled out all across Facebook by March end. With current set of changes, page owners now have more reach and better utility across the platform.

The Looks

The new Facebook page layout has changed to how the individual profile looks. This gives the page a sense of familiarity and helps in easier navigation.

Tabs

The tabs seem to have got lost in the new design evolution process, moved to the sidebar with smaller fonts from their earlier top of the page location. This might cause a significant drop in their visibility.

Benefits

Although the Tabs have been moved to the sidebar, the increased number of visible tabs along with longer tab names will help in communicating the exact nature and content of the same. This means that

  1. In the previous version, only four tabs could be visible, while the others feel in a drop down box. But with the new setup, all the tabs can now be seen one below the other, therefore no tab gets lost.
  2. Also, with name restriction of 15 characters no longer applied, tabs can now communicate exact message to the page viewer. Earlier, with this restrictions, a campaign tab had to have altered name to fit into the tab size and also to follow the guideline. But with no restriction on character limit, the tab name can now be as per the requirement.

        New Page Profile 1

The New Page layout

 

Photos and Post & Information Visibility

The recent photos get featured on the top of the page and the order of the visible photos can be edited. The most recent wall photos or photos that have the page tagged in them will appear here. This area will not include any photos posted by fans.

The other cosmetic changes that the page has been incorporated with are the ability to have the info section right on the top of the page, post selection criteria made to “Page” and “everyone” and a right hand sidebar that shows administrators and fans.

Benefits

Like all Facebook platforms, photos will become more vital and important in brand communication. Already, creative usage of this tool is being talked about. Also with the default setting of the posts being set as “everyone”, a lot more exposure to their posts.

The Works

More than anything else, the functionality changes that has happened with the new format has some real business implication. Brands are now in a position exploit their presence on the platform and reach out to as many of its 600 million users. Also, collaborating becomes easier along with the much touted “giving face to the brand” promise.

Exposure

One of the key features with the new Facebook Pages is that administrators of a page can switch back and forth between their personal profiles and essentially the profile of the Page. They can also leave comments on various Facebook platforms as the brand itself.

Benefits

This gives the page that much more opportunity to engage with audience, not just on their page, but also anywhere on Facebook, thereby increasing the exposure the page, and hence the brand, gets drastically. It can also mean, that the brand can engage in meaningful discussion on other pages, and direct the traffic from that page to their own, there by leading to in-organic growth.

                   Page Commenting Feature

Page Commenting Feature

 

Page Collaboration

With page commenting feature, opportunity for the pages to interact amongst each other come calling. Since the page can now like another page as it is, there is more possibility for mutual page promotion. Instead of “featured pages” these now comes us “likes.” Also, since a page has liked the other page, the news feed will be populated with the updates of the liked page when logged in as page on Facebook.

Benefits

This will help in crowd sourcing for relevant information. Page collaboration can help in establishing brand reputation by association. Also cross platform exposure for multi brand umbrella can also be contrived through page collaboration.

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Page Collaboration

Notification

Being logged in as a page will help people to receive instant notification when people leave a comment on the page. With the new notification system in place, the page administrators will be alerted the second someone comments.

Benefits

This will eliminate the need to regularly check the page for updates and help in giving a quick response, making Customer Relation Management process much more efficient.

clip_image002

Instant Notification

Face behind the Page

The promise to make the brand more human is finally seeing the light of day with the changes that have been incorporated. With the feature to show who the administrators for the page are, the faceless page has now transformed to a more human personality. Finally the friend next door promise will become a real deal.

Benefits

The advantage of such a move will have to be weighed out over a period of time with a lot of brands treading a careful path since the administrators would want to safe guard their privacy, but as of now, the idea seems quite an inviting one, since a human personality associated with the page can make it appear much more approachable and also give the administrators the sense of recognition, there by promoting higher commitment towards the page.

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Displaying the Page Administrator

The Overall Impact

The new Facebook changes have almost completely made every area of Facebook uniform. Also it has given the businesses a chance to be more vocal across the platform and hence in better control of the brand communication on Facebook.

Bloggerati of the Fortnight: Malini Agarwal

Tuesday, March 1st, 2011

Miss-Malini1Celebrity blogging might have started with the Khans and the  Bachchans of the film industry, but one blog which even these celebrities love to be on is that of MissMalini!!! Suggested as the Indian blog equivalent of Perez Hilton and Pop Sugar, MissMalini is the place to catch up on the most happening events, parties and everything glamorous in India and in Mumbai specifically.

Malini Agarwal, the author of the blog, is a talent pool by herself. She started off her career as a dancer and today she is one of the most popular RJ’s in India. She fondly calls herself Mumbai’s gossip girl. She is also the founder of ‘Friday Club’ which has over 200 members in Mumbai, Bangalore, Hong Kong, Toronto, London, and New York.

In her own words, she tends to write the way she think so it’s mostly a random stream of consciousness… this helps her “keep it real.” But what is the best aspect about her blog is that it features news and information that normal people would never get their hands on but would love to know about.

“Abhay Deol turned up in his yellow jeep and a naughty grin to match! In fact I got him and Dino Morea to pose together for a double eye-candy shot :)”

Capturing the world through her LPC (Little Pink Camera) at page 3 parties and while traveling, her blog is also visual treat with some awesome photographs of exotic locations and celebrities caught having a blast.

“The first thing that strikes you is just how peaceful and scenic it is there… Like walking into a postcard (kid you not, one of the few places I’ve been to that looks exactly like its website photos)
There’s a spotless pool in the middle of four villas”

What more, in true sense of a social blogging, Miss Malini has evolved from being one person writing, to a lot of people contributing towards making this blog a page where every bit of news and information about the glam world is captured. Right across the globe.

And with the true ethos of a blog that talks about the high drama that is played out in the upper echelons of the glamour universe, the page too reflects it through the dramatic writing of Malini Agarwal. A fresh take on every report, makes the blog so much entertaining and fun to be on.

“Tall Dude: Hi, what’s your name? Me: Malini! Tall Dude: No, your last name. Me: *always skeptical about why people ask that question* Agarwal… Tall Dude: Are you Punjabi? Me: No, Marwari! Tall Dude: *high fives me* Me too yaar! Me: *lol* oh cool! Tall Dude: *slightly cheekily* So how come you’re not married? Me: *hold up my ring* I’m engaged! Tall Dude: Oh. *walks away silently*”

It is this light hearted approach towards life and also towards her writing that hooks a reader to the page. In fact, so much so, that if a high profile event was not featured on this page, well, then it was not high profile enough. It is a pleasure for us to announce Malini Agarwal as our “Bloggerati of the Fortnight.