We partner with you to understand and analyze what is being said about you:
ORM
- Perception and Insight Generation: User feedback and mentions provide a rich source for our team to gather insights and provide hypotheses for you
- Intelligence Monitoring: Tracking and highlighting crucial mentions at an early stage to avoid escalation of issues
- Customer Relationship Management: Using social media as a tool for answering resolving queries and complaints to gain customer loyalty and advocacy
- Competition & Industry Tracking: ORM will help in providing an external benchmarking with competitors by share of voice and tonality analysis and also gather insights about the industry
Crisis Management
- Developing & activating a crisis management framework in real time to quickly battle any stakeholder crisis
- Crisis management will help an organization deal with a major event/news that threatens to harm the organization, its stakeholders or the general public
- We do a root cause analysis and then formulate a plan to tackle the issue at hand
- Social media releases are created to disseminate positive messages as well. Containment and damage control are two key roles that our team will play.