Archive for the ‘Mobile Marketing’ Category

The thin line between driving away or driving in consumers

Wednesday, January 20th, 2016

This is a guest blog post by Atibhi Mehra – specialist in mobile space

As I was waiting to board my flight, I got just another –  push notification. My first instinct was to ignore it but this time I read closely, this  notification informed  me of the restocking of a particular set of rechargeable batteries I wanted desperately and were out of stock.

Was this information of value ? Surely . Did I click on the notification and go to the app? Of course, I did. Did this provider manage to make a mark among other shopping apps I have? Motivate  me to get back to the app? You bet it did

With engagement rightly becoming a key metric marketers are driving towards and sure, apps have proved to rank highest in terms of time spent , purchase value and involvement. Using push notifications and in-app messaging seem to be the tool everyone is using with or without caution

What needs to be understood, unlike most forms of advertising, the consumer here is in the driving seat, he has the option of turn off notifications from your app in the phone settings. You have one chance and that’s why careless use is avoidable. There are very distinct cases that prove to be effective in push notifications.

Keep a close watch on F.A.C.T.S

  1. Frequency : Use for specific events, triggers and preferably not more than 2-3 a week per unique user
  2. Analytics : It is important to get sophisticated in your analysis of your users through event tracking, retention analysis and life time value LTV reporting right in the beginning. You will see connections between particular actions, repeat app usage, and revenue. Unless you know this you cant identify what trigger points you should use for notifications
  3. Content : Be crisp clear and concise. 10-12 words work well. Give the purpose, value and reward. Avoid sending direct product messages , try to build in some value related to the product / offering to the user
  4. Timing : As per an article from localytics Best Practice is to send these between noon and 5pm, weekdays between Tuesday to Friday. If you are a global app, configure push messages by taking care of  different time zones
  5. Sharp Targeting: It is critical to use your audience segments based on in-app behaviour to send push messages centred on this criteria.Spamming is a bad idea. When a push message isn’t relevant to someone, they will view it as spam

 

Examples of successful push notifications

flight

Example of push notification

Information: Informing users of critical information that they would otherwise need to seek actively. A good example is of travel apps that reduce frustrations by providing critical trip information such flight status updates, airport security alerts, traffic condition to the airport, destination weather advisories

 

reminder

Reminder mechanism

Timely Reminders: Think of Alarm, calendar, to-do list and other time sensitive apps ,sending user-specified reminders. It can also work for mCommerce apps when used correctly to remind users of items left in their cart, upcoming sales, and even product re-stocks or availability, similar items available , drop in price of a saved item

Special Offers: Provide a tailor-made experience for their users based on user behaviour For example, if a set of users always buy or browse through Nike brand products in your mCommerce app, they would likely appreciate and engage with a push message about a new Nike product.

mCommerce apps can also use push messaging campaigns to promote special offers or mobile only offers , however should be used in frequently given that users don’t typically want to be bombarded by coupons and notifications. You see this with most commerce sites in India

Re engage latent users: The most common challenge for content or media apps is to convert passive users to active subscribers. Without the right incentive, those who casually view content on your app won’t pay to subscribe for access to your best features and articles for media apps

There are many tools to trigger notifications and here is a List I found handy

In app messaging is another form of driving engagement with the user, and that has specific use cases too . Watch out for more in this space

The Myths and Realities of Experiential Marketing

Wednesday, December 3rd, 2014

Blog ImageThere’s no escaping it. ‘Experiential marketing’ has lately emerged as one of the new buzzwords in business, but one needs to analyze how it can be used for their brands? Seeing the brands and the rise of experiential marketing, it is very important for brands nowadays to cut through the noise when consumers are being bombarded with messages and information through a multitude of media channels. With that in mind, one has to ensure and start thinking about how they can get people to experience and talk about their offerings. One has to offer experiences that lead them to communicate; share and advocate your brand to others, who in turn can get interested in your brand.

The consumers of today are more inquisitive and interested. They know what’s happening around them. Experiential marketing by brands, here, can play a great role in engaging with the consumers. Hence, it is growing at a great pace and its significance & benefits are not unknown. While in the process to bring brands to life through experiential marketing, brand managers need to be clear about a few myths enveloping this communication channel!

Here are a few ‘Myths’ which in the process of moving ahead we tend to overlook:

Myth: Experiential is just an event

Experiential is all about creating brand experiences that are not only positive, but are based on high-quality marketing techniques, consumer behaviour and analysis. Though live events get people talking, it is more than just an event. It is more about the specific market that one is targeting. Hence, the essence of experiential is based on the experience that brands create for their specific target audience.

Myth: It’s expensive

Experiential marketing increases overall brand awareness and purchases. And a lot of people think that for an experiential marketing to be effective, it has to be costly. But, this is not the case as one needs to look at the return on investment to know its complete value. One needs to check out:

Increase in the overall sales
Number of attendees of the event or experience
Level of engagement achieved with the target market
Number of clicks and likes achieved. Basically, the overall digital traffic
Coverage of the event or experience (online, offline, TV and print)

Myth: It is only one channel of communication

Experiential marketing is all about creating a bond between the user and the brand by getting them engrossed in a fun & memorable experience. But the communication should not just be this, brand managers and experiential marketers need to come up with new ways to communicate with the consumers. Brands thus, need to create a two-way dialog with consumers to help them feel heard and authenticated. There should be enough flexibility added to your experiential events by combining it with digital, PR and other communication platforms.

Myth: It’s a trend

No, not at all! Experiential marketing is m\not a trend. One cannot avoid the way social media has evolved and how consumers have evolved with it too. Also, nowadays how consumers share their experiences across social networks cannot be ignored. Hence, brands have taken a step to capitalize on this by making experiential marketing an essential part of their brand strategy & mix. In the end, it completely depends on the brand and what message it wants to give out and how!

Myth: They say, anyone can be an experiential marketer

This is not the case because experiential efforts can fail badly if not set in motion with proper planning and at the right time. As known, there are various channels of communication that are used to communicate to consumers, so deciding on which channels to be used very much depends on the industry it is being used for and the target audience. Planning this properly comes from the one who is an expert in the use of experiential marketing. So, anyone can be an experiential marketer is a myth!

Source: https://www.linkedin.com/pulse/article/20141113013258-11474854-top-5-experiential-myths-bustedimage

Finally, when you design an experiential marketing program for your consumers, make sure it is well integrated with other communication channels, encourages and enhances consumer engagement. Ensure realistic parameters are set that protect brand’s identity across and take care to keep in mind the myths attached with experiential marketing for complete success and long term benefits. Lastly, don’t forget to ‘Have Fun’! Do share your thought with us in the comments below.

Mobile Marketing: The Next Big Thing to Capitalize On!

Tuesday, September 2nd, 2014

imageAs the days are passing by, more and more innovations are happening. And these innovations bring along, an array of opportunities for all the mediums that brands can integrate into their marketing strategy. Among these, one of the most evolving mediums now is ‘Mobile’. Most of you would agree on this as Mobile advertising now, is not only considered as the second screen by most brand evangelists, but is also being looked upon for capitalization.

As mentioned earlier, mobile is one of the fastest growing platforms for commerce and keeps the consumers informed at all times, even when they are on the go. It helps consumers to stay in touch with brands and businesses, informed about purchases and also the deals and offers at that time.

Today, everybody has a mobile device, be it a smartphone or a tablet. And undoubtedly the number of mobile device owners is growing year by year making the brand managers, advertisers and marketers re-think their marketing strategy and see how they can capitalize on this.

Having a mobile enabled and ready site really helps in terms of portability and reach. Hence, marketers should capitalize on these changes in the technology and craft their strategies in a more effective way. Mobile Marketing is here to stay and all set to reach its target audience in the most engaging ways.

imageWell, its about time too. Considering the way digital innovations are happening, mobile marketing is soon to catch the pace and will not only be a competitive advantage for brands, but a survival strategy too. What do you think?

Talking about survival, one has to keep in mind the essentials of creativity in mobile marketing. Creativity is indeed the soul of any type of marketing or advertising as it makes a difference to brands in a lot of ways.

Well, creativity is not the only thing required for fitting everything into a mobile screen. The challenge lies in conveying your brand message in a way that only a mobile phone can, leading to an interactive experience and consumer engagement.

Build a responsive site and benefit from a fully reactive website design. With a responsive site one will not have to create two separate sites. Also, the design adjusts itself to the screen various sizes according to the devices. There is no need to re-direct links to let the mobile users view the correct version of the website. Most importantly, the SEO rankings shoot up

Bill Rogers, Ekton CEO, on these innovations happening said at Internet World, this is “the future of web design.”

One should ensure the images should resize automatically else it can ruin the mobile experience for users. Also there should be n compromise in the quality of images used. Websites, campaigns, e-mails etc. shared by brand should be made mobile friendly.

image

Using Geo-location and Targeting can be really helpful in delivering a great service. Doing this can help the brands to prompt the closest location of a store etc. to the user. Latest offers, discount coupons and information about deals sent on a mobile device can lead the consumer towards the brand too.

Another method is to use the phone’s information to personalize the complete experience. But this may seem a little tricky due to privacy issues. However, by using the web cookies you can tailor your site or mobile app to be responsive to what customers are searching for.

Check out this image that clearly displays the effectiveness of mobile marketing based on a few important statistical studies:

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Source: mobile-marketing-blog.net

The transitions happening in the strategizing by brands are immense. With mobile technology on the rise, disconnect between the brands and consumers is unlikely. Brand managers are gearing up to mobile and bridging the gap between strategy and implementation. Though mobile marketing is comparatively a very new medium, brands that can crack it, stand to gain. Have you ever imagined the profit a brand can gain on reaching out to the target audience through a mobile that he/she carries along all times of the day? One cannot just ignore the real-time connect, context-based advertising and interactions that can be generated from mobile marketing. Do share your thoughts in the comments below!